Project Manager – Operations & Technology

Evergreen Goodwill; Seattle (WA); Hybrid; USD 100,000 - 140,000; Full time

Job summary

An established industry player is seeking a skilled Project Manager to lead transformative initiatives in operations and technology. This role involves collaborating with the Executive Team to implement automation and optimize processes across departments. The ideal candidate will have extensive project management experience, a strategic mindset, and the ability to influence without direct authority. Join a vibrant community dedicated to equity and inclusion, where your contributions will significantly impact the organization's mission to empower individuals through job training and placement.

Benefits

Health plan including medical, dental, vision

Employer-paid life and disability insurance

Flexible Spending Accounts (FSA)

Retirement Savings Plan

Paid vacation and sick time

Employee Assistance Program (EAP)

Paid Job Training

Qualifications

• 7+ years of experience in project management and enterprise systems implementation.
• Experience working with senior-level stakeholders and executive teams.

Responsibilities

• Lead cross-functional project plans for department transformation.
• Ensure on-time and on-budget delivery of Executive Team initiatives.

Skills

Project Management

Automation

Technology Implementation

Process Improvement

Leadership

Communication

Education

Bachelor’s degree in Business

Master’s degree (preferred)

Tools

Microsoft Office Suite

Project Management Software (Asana, Smartsheet, Microsoft Project)

Job description

Project Manager – Operations & Technology

Admin Building, Seattle, Washington, United States of America

Job Description

Posted Thursday, May 1, 2025 at 10:00 AM

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Job Title: Project Manager – Operations & Technology

Salary Range: $100,000 - 140,000

Location: Seattle - Administration

About the Position

The Project Manager – Operations & Technology is a highly collaborative, cross-functional leader responsible for planning, executing, and delivering key enterprise-wide initiatives. This includes high-impact projects in automation, technology implementation, and organizational transformation. This role partners directly with all members of the Executive Team while reporting to the Chief Financial Officer. The position will accelerate strategic priorities and ensure alignment across functions for successful project implementation.

Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Develop and lead the execution of cross-functional project plans to ensure the successful relocation and transformation of a number of departments within Evergreen Goodwill’s business operations.
• Optimize our operations and how work is done using automation, technology, AI and conveyance and engineering.
• Employ process improvement and systems improvements to increase efficiency across a number at different roles and departments.
• Ensure on-time and on-budget delivery of assigned Executive Team initiatives.
• Serve as the central point of coordination between the CFO, Executive Team members, and external vendors or consultants.
• Track build-out project milestones, manage timelines, and communicate progress with clarity and consistency.
• Facilitate cross-departmental meetings to ensure alignment, problem-solving, and resource optimization.
• Build strong relationships with key internal stakeholders and provide status updates, presentations, and reports.
• Identify risks, gaps, and opportunities to improve project execution and recommend corrective action plans as needed.
• Apply project management tools and practices to drive outcomes and support decision-making.
• Coordinate with Facilities, IT, HR, Operations, and Finance teams for project dependencies and deliverables.
• Contribute to documentation of project outcomes, lessons learned, and transition planning.

Supervisory Responsibilities

This role does not directly supervise staff but is expected to lead and influence cross-functional project teams. This person is an experienced leader able to bring together teams across the organization and externally to deliver on challenging projects. This person should have experience in setting up a brand new operations site using automation, technology and process improvement to add value to the organization. Responsible for planning, tracking, and coordinating tasks across departments. Will oversee consultants or external vendor deliverables.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Bachelor’s degree in Business, Project Management, or a related field (Master’s preferred).
• Minimum 7 years of progressive experience in project management, site and space development, or enterprise systems implementation.
• Demonstrated success leading complex, cross-functional initiatives and to ability to influence and lead without direct authority.
• Experience working with senior-level stakeholders, executive teams, and vendors.
• Familiarity with real estate acquisition/development, IT modernization, or retail automation projects is preferred.
• PMP or equivalent project management certification a plus.

Certificates, Licenses, or Registrations

• Valid Washington Driver’s license with a good driving record and proof of insurance.
• Must be able to pass pre-employment drug and alcohol test.
• PMP certificate or other project management training preferred
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams, PowerPoint).
• Experience with project management software (e.g., Asana, Smartsheet, Microsoft Project).
• Ability to learn and use internal Evergreen Goodwill systems as needed.

Physical Abilities

• Ability to lift and carry items weighing up to 40-50 pounds, occasionally above head level.
• Capable of traveling across various surfaces including stairs, ramps, and uneven terrain.
• Effective communication with other teams through talking and hearing in English is essential.
• The ability to communicate with individuals who may have limited English proficiency.
• Maintain reliable attendance as per company policies and expectations.

Essential Mental/Sensory Abilities

• Strong communication, leadership, and problem-solving skills
• Positive, optimistic and can-do spirit essential
• Strategic and systems thinking and financial management abilities
• attention to detail an ability to problem solve with grit and determination
• Strong interpersonal skills and ability to take the needs of others into consideration when making decisions
• “Owner” mindset paired with collaboration and team work
• Analyzing and interpreting data
• Financial management and contract negotiation
• Ability to dive deep when needed
• May involve exposure to noise levels typical of a retail and warehouse environment.
• Requires occasional travel and flexibility in working hours, including nights and weekends.
• Primarily based at Evergreen Goodwill Headquarters with hybrid or onsite travel to retail and administrative sites.
• May require evening or weekend meetings based on project milestones and availability of stakeholders.
• Requires flexibility, discretion, and high confidentiality due to the strategic nature of assigned projects.

Everyone Is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee Assistance Program (EAP)
• Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.

Admin Building, Seattle, Washington, United States of America