Project Manager Operations · New York ·

Croud; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

20 days vacation + holidays observed

Enhanced paid parental leave

401(k) with 100% matching up to 4%

Health insurance (medical, dental, and

Hybrid workspace & home office setup

Citi bike membership

Job summary

Croud New York, located in the heart of Soho, is seeking a Project Manager to deliver briefs on time and on budget, crafting project plans and managing resources across client work. You’ll collaborate with Client Leadership, Operations and delivery teams to ensure everyone knows what’s expected at every stage.

You’ll work in Productive and ClickUp, building plans, scheduling resources and reporting progress, with a focus on seamless execution and timely communication.

Qualifications

• 1.5+ years of experience in a similar role in an agency setting (ideally social media delivery).
• Brilliantly personable; communication is the lifeblood of the business.
• Highly organized; fast-paced with deadlines.
• Agile with an eye for detail; keep systems up-to-date.
• Pride in your work; meticulous about the approach and results.
• Real drive and ambition; proactive self-starter with growth mindset.

Responsibilities

• Lead day-to-day operations of clients, including timelines and project plans, and manage resources.
• Proactively solve commercial and operational challenges; escalate when required and share recommendations.
• Administer Projects and Pipeline in Productive; ensure setup, tracking and reporting.
• Ensure timesheets are updated weekly and report budget burn with suggestions for improvement.
• Coordinate with the US Operations team to allocate the right skill sets and resources.
• Maintain strong stakeholder relationships through clear communication and support Senior PM as needed.

Skills

Agency experience

Excellent communication

Highly organized

Agile with attention to detail

Ambitious and proactive

Job description

ROLE OVERVIEW

Croud is a global, full-service digital marketing agency. Through a seamless combination of data, technology and creativity, our teams drive business performance and long-term growth for ambitious brands.

Located in the heart of Soho, Croud New York is home to a group of highly-skilled digital experts, passionate about driving innovation and delivering great work for clients. With a rapidly expanding team and client portfolio, Croud offers hand-on experience working with some of the world's leading brands across every industry sector.

Find out more about Croud NY in here!

As Project Manager you'll be responsible for delivering our briefs on time and on budget. Taking the reigns on implementing effective ways of working across your accounts, crafting project plans and managing resource to deliver seamlessly.

It's a collaborative role that works closely with Client Leadership, Operations and all of our delivery team members. We're looking for someone who does what they say they'll do to build trusting relationships, as well as a great communicator who can make sure the team knows exactly what’s expected of them at all stages.

We use a tool called Productive & ClickUp that you'll spend most of your days in, building project plans, scheduling resource and reporting on progress - so previous experience in a similar tool would be beneficial.

RESPONSIBILITIES

• Project Management: you'll lead the day-to-day operations of your clients including timelines and project plans, implementing ways of working and managing resource requirements
• Commercials: you'll proactively solve commercial & operational challenges, escalating to key stakeholders both internally and externally, when required, as well as sharing recommendations on how to solve these challenges
• Using Productive: you'll support with administration and management of Projects and Pipeline in our agency-management software (Productive), ensuring everything is set up accurately, managed efficiently and reported on regularly
• Reporting: you'll make sure timesheets are updated on time each week and report regularly on how we're burning down on budgets with recommendations for improvement
• Operations: you'll work with our central US Operations team to ensuring the right skill set & experience is matched and allocated to each brief and scope of work, and help to schedule resource for the US team in Productive based on project plans.
• Day to day: You will encourage a seamless working relationship between internal stakeholders, expectation management through constant communication is essential. You'll track and monitor progress for ongoing deliverables and identify bottlenecks to work together to find possible solutions. You will also support the Senior Project Manager with execution as required.

DESIRED QUALIFICATIONS

• You've got 1.5+ years of experience working in a similar role in an agency setting - ideally in social media delivery
• Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm
• Highly organized: social is fast, there’s a lot of content and a lot of deadlines so the ability to run a tight ship is a must
• Agile with an eye for detail: you'll be able to work at a fast pace and keep our systems up-to-date
• Pride in your work: we treat our client's brands as our own and are meticulous about our approach. You take real pride in what you deliver and always strive for perfection.
• Real drive and ambition: you are passionate and ambitious. You’re confident in your ability to adapt to the ever-changing world of social and a proactive self-starter with a mindset of growth and the drive to make it happen.

COMPANY BENEFITS

• 20 days vacation a year with 12 public holidays observed
• Enhanced paid parental leave
• Healthy in-office meals and snacks
• 401(k) Savings Plan (100% Matching up to 4%)
• Sales commission with pitch opportunities
• Annual performance bonus
• Pre-tax commuter benefits
• Full paid medical Insurance for employee (including dental and vision)
• Dependent contribution to medical, dental and vision coverage
• Employer paid life insurance coverage
• Monthly wellness membership stipend
• Access to health guidance and wellness resources
• Free Citi bike membership
• Hybrid workspace support - home office setup is provided
• Agile working policyRegularly scheduled social events and quarterly team offsites

COMPENSATION

Salary Range for this position is$70,000 - $80,000 per year.

Where an employee or prospective employee is paid within this range will depend on; among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.

We operate on a hybrid model of 3 days in office per week. Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, ethnicity, race, religion, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.