Project Manager (Onsite Data Projects)

TELUS Digital; California (MO); Hybrid; USD 90,000 - 130,000; Full time

Job summary

TELUS Digital is seeking an experienced Project Manager to oversee day-to-day management of AI programs. You will engage with cross-functional teams across locations, ensuring customer-centric delivery, rigorous planning, and budget adherence.

The role requires strong written and verbal communication, ability to adapt to fast-moving environments, and travel up to 25% within the US. Fluency in English is required, and prior data collection experience is a plus.

Qualifications

• 3–5 years of experience as a Project Manager.
• 3 years of experience in Vendor management, Team Management and Project logistics.
• 3 years of experience in managing multiple and simultaneous complex projects with tight deadlines.
• Comfortable with a fast-paced environment requiring multitasking, adaptability, and hands-on involvement.
• Data Collection/Data Analysis experience preferred.
• Technical proficiency including spreadsheets, Office tools, Google Suite.
• Experience in project financial management and budgeting.
• 2-3 years of experience in managing small teams.
• Proactive with strong decision-making and problem-solving skills.
• Ability to optimize tasks and processes.
• Fluency in English is a must.
• Will be required to pass a background check
• General knowledge of AI/ML is an advantage.

Responsibilities

• Proactively focus on fulfilling Customer needs through innovative thinking and collaboration with internal technical, production, scheduling, and management teams.
• Collaborate with internal teams to initiate, document, and implement procedural changes and customized workflows.
• Review customer satisfaction through regular meetings and communications.
• Plan and monitor projects with on-site and off-site teams to meet deadlines, quality, and budget requirements.
• Maintain project financial trackers and assist with payment verifications and approvals
• Optimization through automation – provide innovative solutions to improve processes.
• Manage, support, and provide training and onboarding for Project Coordinators

Skills

Project management

Vendor management

Team management

Project logistics

Data collection/analysis

Budgeting

English fluency

Tools

Spreadsheets

Office tools

Google Suite

Job description

Job Status: Full Time Role (Hybrid Role, depending on the project and client requirement)

Location: California, Georgia, New Jersey, Michigan (Candidate can be from any of these locations)

Travel Requirements: Travelling of 25% within the US basis Project Requirement

Note: This is not an IT Project Manager role, hence please apply if you have/had Data Collection/Online Data Projects

Position Description:

As a Project Manager on our TELUS Digital team, you will be responsible for the day-to-day management of one or more complex AI programs. The role requires class-leading customer engagement involving strong written and verbal communication skills, the ability to empathize with and respond to customers' and team members’ needs, problem-solving skills, and the ability to function effectively in a fast-moving, rapidly changing environment. Collaboration with multi-location and cross-functional teams will be key to maintaining and improving customer satisfaction, revenue, and profitability.

Main Responsibilities:

• Proactively focus on fulfilling Customer needs through innovative thinking and collaboration with internal technical, production, scheduling, and management teams.
• Collaborate with internal teams to initiate, document, and implement procedural changes and customized workflows.
• Review customer satisfaction through regular meetings and communications.
• While working with our on-site and off-site teams, plan and monitor projects to meet deadlines, quality, and budget requirements. Focus on continuous improvements and cost-saving measures.
• Maintain project financial trackers and assist with payment verifications and approvals
• Optimization through automation – provide innovative solutions to improve processes.
• Manage, support, and provide training and onboarding for Project Coordinators

Required Qualifications:

• 3 – 5 years of experience as a Project Manager
• 3 years of experience in Vendor management, Team Management and Project logistics.
• 3 years of experience in managing multiple and simultaneous complex projects with tight deadlines
• Comfortable with a fast-paced environment requiring multitasking, adaptability, and hands-on involvement
• Data Collection/Data Analysis experience preferred
• Technical proficiency (including spreadsheets, Office tools, Google Suite).
• Experience in project financial management and budgeting.
• 2 - 3 years of experience in managing small teams.
• Proactive with strong decision-making and problem-solving skills.
• Ability to optimize tasks and processes.
• Fluency in English is a must.
• Will be required to pass a background check
• General knowledge of artificial intelligence and machine learning is an advantage, but not required

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace changes and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.