Project Manager - Network Service Supp.

Prevost; Franklin Park (IL); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Competitive medical, dental and vision insurance

Generous paid time off

Matching retirement savings plans

Focus on professional development

Job summary

Prevost in Franklin Park, Illinois, is looking for a Service Network Support Manager to ensure customer satisfaction and profitability in our service center network across the US and Canada. This role involves monitoring financial metrics, analyzing operations, and fostering relationships with key stakeholders.

The ideal candidate has a Bachelor's degree in business or related experience, strong analytical abilities, and must be self-motivated. Compensation ranges from $110,000 to $130,000 annually, along with a competitive benefits package.

Qualifications

• Experience in a multi-site dealer environment.
• Ability to travel approximately 25% between USA and Canada.
• Proficient in Microsoft Office.

Responsibilities

• Monitor P&L, sales, gross profit, and labor costs.
• Conduct in-depth analysis of service operations.
• Advise with internal and external customers.
• Ensure high levels of customer satisfaction.

Skills

Relationship management

Analytical skills

Negotiation skills

Customer orientation

Self-motivation

Education

Bachelor’s degree in business or related area

10 years of relevant experience

Tools

Microsoft Office

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next‑gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Prevost is seeking a Service Network Support Manager to champion customer satisfaction and profitability across our expanding service center network in the US and Canada. Partnering closely with the Sr. Director Service Network, you will act as a key advisor and problem‑solver—improving both the customer and employee experience while coordinating service and parts activities. While this role has no direct reports, it carries high impact. You will analyze performance, resolve complex network issues, and lead special projects that shape the future of our operations.

What You’ll Do

• Drive Financial Success: Actively monitor and manage P&L, sales, gross profit, and labor costs to increase overall network profitability.
• Analyze & Optimize: Conduct in-depth quantitative and qualitative analysis of service and parts operations—tracking financial metrics, CSI, warranty, inventory, and productivity.
• Strategic Partnership: Advise and collaborate with both internal and external customers to develop, implement, and follow up on targeted action plans.
• Champion the Customer: Spearhead initiatives that guarantee a consistently high level of internal and external customer satisfaction throughout the service department.
• Build Relationships: Cultivate strong, ongoing partnerships with branch leaders and key customers, maintaining constant communication to ensure alignment.
• Elevate the Team: Identify performance gaps to evaluate, propose, and coordinate effective training initiatives.
• Financial Planning: Play an active role in annual budget preparation and participate in ongoing financial forecast and results meetings.
• Network Engagement: Travel to branch locations to stay connected with the realities on the ground, while promoting a safe and functional working environment.
• Other duties as assigned.

Education & Required Experience

• Bachelor’s degree in business or a related area and/or 10 years of relevant experience.
• Experience in a multi‑site, dealer environment.
• Bilingual abilities (especially Spanish or French) are a plus.
• Ability to travel between USA and Canada, approximately 25% travel total.
• Proficient in Microsoft Office.
• Comfortable working in a matrix organization and managing multiple stakeholders.
• Self‑motivated with the ability to work remotely, independently, and collaboratively.
• Excellent relationship management and negotiation skills.
• Analytical and detail‑oriented with a strong commercial mindset.
• Proven organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast‑paced environment.
• Team player, passionate, curious, customer oriented, change driven, problem solver, owner mentality.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $110,000.00 - $130,000.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work‑related knowledge, certifications, skills, education, and experience.

In addition to a solid package of compensation and benefits, you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.