Customer Support Manager - Plains USA

Volvo Group; Houston (TX); On-site; USD 111,000 - 137,000; Full time

Job summary

The Volvo Group is seeking a Customer Support Manager for the Plains USA region, with a professional, permanent role based in the United States. The position focuses on advising customers on vehicle performance for New and Pre-Owned coaches, managing service priorities, and coordinating repairs across a network of locations.

Qualified candidates will have at least five years in related fields and in fleet management; a diploma in automotive mechanics or related field is required.

Qualifications

• Minimum of 5 years experience in related field.
• Minimum of 5 years in fleet management - Preferred but not required.
• Diploma in automotive mechanics or other related field.

Responsibilities

• Set service priorities in the territory.
• Implement action plans to ensure customer satisfaction.
• Diagnose vehicle performance problems and coordinate repairs or alternatives.
• Coordinate with outside suppliers to synchronize vehicle repair.
• Coordinate after-sale service or warranty programs.
• Provide information to measure results and assess risks of work plans.
• Organize training to help customers resolve mechanical issues.
• Balance customer expectations with internal procedures.
• Stay up-to-date on technical developments to guide customers.
• Collaborate with Coach Sales Parts Sales and network locations.

Education

Diploma in automotive mechanics or related field

Job description

Customer Support Manager - Plains USA

Location

Winter Garden, FL, US, 34787Fort Worth, TX, US, 76155Goodlettsville, TN, US, 37072Mira Loma, CA, US, 91752S. Plainfield, NJ, US, 07080Franklin Park, IL, US, 60131Greensboro, NC, US, 27409Houston, TX, US, 77066Hayward, CA, US, 94545

Position Type: Professional

Permanent/Temporary: Permanent

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The Customer Support Manager provides advice and assistance to customers in order to ensure satisfaction with regard to vehicle performance for New and Pre-Owned coach in the Plains Region of the US.

Responsibilities

• Setting service priorities in the territory
• Implementing action plans aimed at ensuring customer satisfaction
• Diagnose vehicle performance problems and carry out the necessary repairs or recommend alternate solutions
• Coordinate various activities with outside suppliers to efficiently synchronize vehicle repair
• Implement and coordinate various after-sale service or warranty programs
• Provide information to help the company measure results and assess risks of work plans within the territory
• Organize training or coaching activities, on an occasional basis, to help customers become self-sufficient in resolving some of their mechanical problems
• Achieve a balance between customer expectations, internal company procedures and other priorities in the department
• Keep up-to-date on technical developments to provide customers with the best possible information
• Working in a team approach with Coach Sales Parts Sales and the network locations

Critical Competencies

• Safeguard organizational and personal information confidentially
• Respect and enforce the policies, rules and values of the company
• Contribute to the attainment of company objectives through efficient use of resources
• Foster teamwork and improved communication
• Develop personal and professional skills
• Act as a worthy representative of Prevost at all times

Education and Experience

• Minimum of 5 years experience in related field
• Minimum of 5 years in fleet management - Preferred but not required
• Diploma in automotive mechanics or other related field

Physical Requirements

• Stand for long periods of time during work hours
• Bend and stoop for long periods of time during the day
• Grip, grasp, or twist using hands and wrists regularly during work hours
• Work a shift of 12 hours or more, if required
• Reach overhead with 50 pound loads, if required, and regularly during work hours
• Understand hazardous communication and safety information
• Travel extensively by car, airplane, and/or motorcoach, drive a car or motorcoach, with the ability to obtain a Commercial Driver’s License for the latter

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $111,100.00 - $137,200.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

Benefits

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Prevost is one of North America's largest manufacturers of premium intercity touring coaches and the world leader in the production of premium motorhome and specialty conversion coaches. Prevost is fully committed to customer success through sound innovation, winning partnerships, and a passionate team. The Prevost tradition is the sum of values passed down from one generation to another since our first plant was built in Sainte-Claire, Quebec in 1924.

Prevost is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Category: Sales & Services

Organization: Prevost

Travel Required: Frequent Travel

Requisition ID: 34735

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market:

Orlando