Project Manager - Network

TechDigital Group; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is on the lookout for a dynamic Service Level Owner to enhance project management and technical documentation efforts. This role is crucial for coordinating projects across various technical domains, including Call Centers and Cloud Services. The ideal candidate will bring over 8 years of experience, strong project management skills, and the ability to communicate complex technical concepts effectively. Join a collaborative team where your expertise will bridge the gap between technical and non-technical stakeholders, ensuring project goals are met with clarity and precision. This is an exciting opportunity to make a significant impact in a technology-driven environment.

Qualifications

• 8+ years of experience in project management within a technology-driven environment.
• Strong technical writing skills and familiarity with networking technologies.

Responsibilities

• Manage projects related to Call Centers, WAN, and Cloud Services.
• Create technical documentation and user guides for efficient support.

Skills

Project Management

Technical Writing

Networking Technologies

Communication Skills

Analytical Skills

Problem-Solving Skills

Education

8+ years of relevant work experience

Project Management Professional (PMP) certification

Cisco or Arista certifications

Job description

We are seeking a dynamic and experienced Service Level Owner to join our team, playing a pivotal role in managing projects and maintaining technical documentation around critical areas such as Call Centers, WAN, IPSec B2B VPNs, ISP/Edge Networks, and Cloud Services. The ideal candidate will have a strong background in project management, technical writing, and an overall understanding of networking technologies, particularly Cisco and Arista.

Responsibilities:

Coordinate and manage projects related to Call Centers, WAN, IPSec B2B VPNs, ISP/Edge Networks, and Cloud Services.

Develop and maintain project plans, ensuring timely delivery and adherence to quality standards.
Collaborate with cross-functional teams to achieve project milestones and deliverables.

Create comprehensive technical documentation for systems, processes, and configurations.

Develop user guides, standard operating procedures, and knowledge base articles to facilitate efficient support and troubleshooting.

Foster effective communication and collaboration with internal teams, external vendors, and stakeholders.

Serve as a bridge between technical and non-technical stakeholders, ensuring a clear understanding of project goals and status.

Qualifications:

8+ years' work experience in a relevant field.
Proven experience in project management within a technology-driven environment.
Strong technical writing skills with the ability to communicate complex technical concepts clearly.
Familiarity with networking technologies.
Excellent organizational, analytical, and problem-solving skills.
Effective communication and interpersonal skills.

Preferred Qualifications:

Project Management Professional (PMP) or similar certification.
Cisco or Arista certifications.
Previous experience in a similar role within the IT industry.