Project Manager in Business Operations

King's College London; United States; Hybrid; USD 56,000 - 85,000; Full time

Job summary

King's College London is seeking a proactive Project Manager to support business operations, aiming to improve efficiency and effectiveness within the School. The role involves mapping processes, creating SOPs, and coordinating with the School Manager and staff across faculties to deliver transformation initiatives.

The post requires experience in HE operations, strong communication skills, and the ability to manage multiple complex workflows.

Qualifications

• Extensive knowledge of higher education operations and systems.
• Experience delivering transformation projects in HE.
• Strong written and verbal communication for diverse audiences.
• Ability to work independently and in teams across directorates.
• Excellent numeracy and analytical decision-making.
• Experience producing reports for stakeholders.
• Advanced IT skills with process mapping software.

Responsibilities

• Map core processes and create Standard Operating Procedures for consistency and clarity.
• Define and prioritise current activity, roles, and responsibilities; address barriers for continuous improvement.
• Develop induction processes and integrate with university-wide initiatives.
• Contribute to the Faculty transformation programme for practical improvements.
• Manage key projects to deliver strategic aims within the School.
• Balance rights and commitments under the Equality Act in decision making.

Skills

HE operations

Transformation projects

Stakeholder engagement

Multitasking

Analytical skills

Report writing

Process mapping

Tools

SharePoint

MS Forms

Power Automate

CoPilot Premium

Job description

We are looking for a proactive, organised and highly motivated Project Manager with experience in supporting business operations processes to join our friendly team within a vibrant, research-focused school. In this role, you will support the delivery of projects aimed at enhancing the efficiency and effectiveness of Professional Services support across the School. The postholder will work with the School Manager and other school staff, engaging with staff across the faculty and other directorates, where applicable to:

• Map core processes and create Standard Operating Procedures to ensure consistency and clarity for all stakeholders
• Define and prioritise current activity, stakeholder roles and responsibilities, identify and address barriers to provide a basis for continuous improvement in line with Faculty projects
• Work with the School Technical Manager and School Manager to develop local induction processes, learning from good practice in other parts of the Faculty and university and integrating the School's process with the wider induction processes across the faculty and college
• Connect with and contribute to the Faculty's transformation programme to ensure delivery of improvements that are relevant and operational in the School and more widely in the Faculty
• Manage key projects within the School to deliver strategic aims, The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination. When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King's guidance.

Artificial intelligence (AI) is evolving rapidly, and we recognise its growing role in professional work. Applicants may use AI tools to support preparation of their application, for example to research the role or structure written responses. However, applications must reflect the applicant's own work and experience. AI tools should not be used during interviews or assessment activities unless this has been agreed in advance as a reasonable adjustment. Further guidance on the use of AI in recruitment can be found.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

This post is ideal for someone who excels at multitasking, project delivery and managing a range of complex workflows. Knowledge of project management and/or continuous improvement methodologies, and software, would be beneficial. The post offers individuals a wide variety of experience in a dynamic environment where your skills in problem-solving and stakeholder engagement will thrive.

This role is available as a full-time post (35 hours a week) and you will be offered a fixed term contract for 12 months. Following the training period, this post is available as a full time on campus post, a hybrid working post (with 60% on campus 40% remote working), or with flexible working in agreement with the line manager.

Essential criteria

• Significant knowledge, gained through experience, of a range of Higher Education operations and systems - including HR, finance, technical and research processes
• Experience of transformation or change projects in a higher educational setting
• Strong communication and interpersonal skills with an ability to convey specialist and complex information verbally and in writing to a wide variety of audiences
• Ability to work independently, proactively and as part of a multi-faceted team, connecting stakeholders where required
• Excellent numeracy and experience of using analytical skills to inform strategic decisions and procedure
• Excellent task management skills and ability to work under pressure in a busy environment with a high degree of accuracy and attention to detail
• Experience of producing reports, documents and information for a variety of stakeholder
• Advanced IT skills with experience of developing processes with SharePoint, MS forms, PowerAutomate, CoPilot Premium and process mapping software.

Desirable criteria

• Professional qualification and practical application of this knowledge in Project or Change management (e.g. Sigma, Lean) with a record of delivering transformation
• Experience of developing automated workflows
• An understanding of the higher education environment, the challenges and effective solutions to these used within the sector
• Experience of supporting externally funded health research

The is seeking a Project Manager in Business Operations to join the team. This post is available as a secondment.

The School, based at Guy's Campus, London Bridge, is home to academics and researchers who explore human health from the molecular mechanisms underlying disease to clinical trials and medical applications. We are part of the , which has a broad spectrum of research interests spanning fundamental biology, disease, and physiology. You will join a vibrant team of over 20 Professional Services staff who support all our academic activities., At King's, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.