Project Manager - FIre and Contents Restoration Manager

ServiceMaster Restore 5399 - Hoquiam; Washington (District of Columbia); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) matching

Company car

Paid time off

Profit sharing

Training & development

Résumé du poste

ServiceMaster 1st Choice is seeking an experienced Project Manager to lead fire and contents restoration projects from loss assessment through completion.

You will oversee estimating, insurance coordination, and documentation while guiding homeowners, business owners, and insurers through recovery. The role combines technical restoration expertise with strong project leadership and customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum 2 years of restoration project management, estimating, insurance adjusting, or construction management experience.
• Strong knowledge of fire, smoke, soot, odor, and contents restoration practices.
• Experience managing residential and commercial restoration projects.
• Experience working with insurance carriers, adjusters, and claims processes.

Responsabilités

• Lead fire and contents restoration projects from intake to completion.
• Oversee scheduling, staffing, and resource allocation.
• Develop restoration strategies based on conditions and client needs.
• Coordinate estimating, insurance coordination, and documentation.
• Communicate with customers, adjusters, and vendors to ensure approvals and progress.
• Manage project budgets, timelines, and profitability.
• Supervise technicians, contents teams, and subcontractors.

Connaissances

Project management

Estimating

Client service

Team leadership

Documentation

Insurance coordination

Fire & contents restoration

Xactimate

Symbility

Formation

High school diploma or equivalent

College degree preferred

Outils

Xactimate

Symbility

Contents Track

Encircle

DocuSketch

Description du poste

Job Description

Job Description

Benefits:

Medical Credit401(k)401(k) matchingCompany carPaid time offProfit sharingTraining & developmentProject Manager – Fire & Contents RestorationServiceMaster – ServiceMaster 1st Choice????

Western Washington

| Full-Time

Position Overview

Project Managers lead our fire, smoke, soot, odor, and contents restoration projects from initial loss assessment through project completion. They make critical decisions that impact customer satisfaction, project profitability, and operational success. This role combines technical restoration expertise, project management, estimating, and exceptional customer service skills to guide homeowners, business owners, and insurance partners through the recovery process.The Project Manager is responsible for overseeing fire and contents restoration activities, supervising technicians and subcontractors, monitoring project progress, maintaining documentation, communicating with customers and adjusters, and ensuring projects are completed according to company standards, IICRC guidelines, and insurance carrier requirements.This position requires strong knowledge of fire and contents restoration, estimating software, insurance claims processes, and the ability to lead teams while helping customers navigate difficult and stressful situations.

Job Responsibilities

Fire & Contents Project ManagementRetrieves work assignments, reviews project scope, schedules resources, and ensures appropriate equipment and supplies are available for each project.Manages residential and commercial fire, smoke, soot, odor, and contents restoration projects from start to finish.Conducts initial inspections and develops restoration strategies based on project conditions and customer needs.Oversees production activities including emergency services, contents pack-outs, cleaning, deodorization, structural cleaning, and reconstruction coordination.Maintains quality control while managing project budgets, timelines, and profitability.Supervises technicians, contents teams, subcontractors, and vendors assigned to projects.Performs ongoing project monitoring and quality assurance inspections throughout the restoration process.Identifies change orders and communicates scope modifications as needed.Estimating & Insurance CoordinationInspects and scopes losses onsite in collaboration with field teams and operations leadership.Creates and manages detailed mitigation, contents, and reconstruction estimates using Xactimate.Utilizes Symbility when required by insurance carriers.Writes supplements and scope revisions as project conditions evolve.Reviews estimates for compliance with carrier guidelines, industry standards, and company expectations.Communicates directly with adjusters, third-party administrators, and insurance representatives to facilitate approvals and project progression.Maintains organized job files, accurate documentation, and complete project records.Contents ManagementCoordinates contents pack-outs, inventory, storage, cleaning, restoration and return services.Utilizes Contents Track, Encircle, or similar software platforms for inventory management and documentation.Works closely with contents technicians to ensure proper handling and restoration of customer belongings.Reviews inventory documentation and content valuation information for accuracy and completeness.Coordinates specialty cleaning, electronics restoration, textile restoration, and outsourced contents services when necessary.Documentation & TechnologyDocuments losses using photos, sketches, floor plans, measurements, and detailed project notes.Utilizes DocuSketch and other technology platforms to support estimating and project documentation.Maintains accurate records of project activities, labor, equipment, materials, and billable events.Ensures all photos, reports, and documentation meet company standards and insurance requirements.Communicates project updates and key information using company software and management systems.Customer Service & CommunicationExplains restoration processes, timelines, expectations, and next steps to customers.Guides customers through fire and contents restoration projects with professionalism, empathy, and clear communication.Maintains proactive communication with homeowners, commercial clients, property managers, insurance adjusters, and internal teams.Resolves customer concerns and project issues promptly and professionally.Obtains customer approvals, required documentation, and project completion signatures when necessary.Requests payment and assists with collections according to company procedures.Leadership & Team DevelopmentLeads, trains, and develops restoration technicians and contents team members.Provides coaching and performance feedback to field staff.Promotes workplace safety and ensures compliance with company policies and industry standards.Assists with onboarding and training of new team members.Supports operational growth through continuous improvement and team collaboration.

Job Requirements

Education & ExperienceHigh school diploma or equivalent required; college degree preferred.Minimum 2 years of restoration project management, estimating, insurance adjusting, or construction management experience.Strong knowledge of fire, smoke, soot, odor, and contents restoration practices.Experience managing residential and commercial restoration projects.Experience working with insurance carriers, adjusters, and claims processes.Basic construction knowledge including building materials, flooring, cabinetry, finishes, and reconstruction practices.Experience leading teams of two or more employees.

Technical Skills

Proficiency in Xactimate required.Experience using Symbility preferred.Experience with Contents Track, Encircle, or similar contents management software preferred.Familiarity with DocuSketch preferred.Strong documentation, organizational, and time management skills.Experience utilizing tablets, mobile devices, and cloud-based software systems.

Professional Skills

Strong verbal and written communication skills.Excellent customer service and relationship-building abilities.Strong problem-solving and decision-making skills.Ability to prioritize multiple projects and meet deadlines.Ability to work independently while leading a team environment.Professional demeanor, accountability, and commitment to customer satisfaction.Ability to participate in an on-call emergency response rotation.

Certifications Preferred

IICRC Certifications:FSRT – Fire & Smoke Restoration TechnicianOCT – Odor Control TechnicianCPT – Carpet Cleaning TechnicianWRT – Water Damage Restoration TechnicianASD – Applied Structural Drying TechnicianAdditional Certifications:Xactimate Level 1 or higherContents processing certifications preferred

License Requirements

Valid Driver's License with satisfactory driving record.Ability to travel locally throughout Western Washington.

Physical Demands and Working Conditions

The physical demands described are representative of those necessary to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.The Project Manager must be able to:Frequently lift, carry, push, pull, or move up to 70 pounds.Stand, walk, bend, squat, crawl, kneel, and climb for extended periods.Access residential, commercial, and industrial job sites with varying conditions.Work in environments affected by fire, smoke, soot, odor, water intrusion, and construction-related activities.Clearly communicate information and instructions to customers, team members, and insurance representatives.Safely wear required personal protective equipment, including respirators when necessary.Work indoors and outdoors in varying weather conditions and environments.Participate in after-hours emergency response and on-call rotations as needed.

Why Join ServiceMaster 1st Choice?

At ServiceMaster 1st Choice, we believe our employees are the foundation of our success. We are building a culture focused on professionalism, accountability, growth, teamwork, and exceptional customer care.We offer:Competitive base salaryPerformance-based bonus opportunitiesHealth, dental, and vision insuranceLife insurance optionsShort-term and long-term disability insurance401(k) with 3% company matchPaid time off and paid holidaysOngoing training and career developmentCompany-supported certification opportunitiesOpportunity to grow within an expanding restoration companyIf you are an experienced fire and contents restoration professional who enjoys leading projects, helping customers through difficult situations, and working in a fast-paced environment, we want to hear from you.