Project Manager, Data Operations and Technology (DOT)

centerforhealthinformationandanalysis; Boston (MA); Hybrid; USD 105,000 - 120,000; Full time

Job summary

Center for Health Information and Analysis (CHIA) in Boston seeks a Project Manager to oversee complex technology and data projects from inception to delivery. You will guide cross-functional teams, align timelines, manage risks, and ensure solutions meet the Commonwealth’s healthcare information needs.

The role emphasizes collaboration, clear documentation, and delivering value in a hybrid environment at our Boston office and remotely.

Qualifications

• Minimum of 5 years of experience managing technical projects using Agile, Waterfall, or hybrid.
• Knowledge of system architecture, SDLC, and infrastructure requirements to guide delivery.
• Project management experience with MS Project and Azure DevOps.
• Ability to translate project details into clear documentation and action items.
• Strong written and verbal communication with technical and non-technical audiences.
• Ability to manage multiple projects simultaneously and adapt to changing priorities.
• Proven track record delivering projects on time and within scope.
• Strong customer service skills to resolve user requests and maintain client relationships.
• Ability to identify risks and develop agency-wide procedures and guidelines.

Responsibilities

• Lead software development and data management projects from planning through delivery, keeping people informed, aligned, and focused on shared goals.
• Coordinate with directors and cross-functional teams to manage resources, risks, issues, dependencies, impact analyses, and contingency plans so projects stay on track.
• Serve as a trusted liaison for clients, stakeholders, sister agencies, and internal teams by gathering information, documenting options, and supporting collaborative problem-solving.
• Facilitate meetings, follow up with team members, prepare clear project documentation and status updates, and support CHIA project management for best practices.

Skills

Technical project mgmt

SDLC knowledge

Documentation

Communication

Multi-project mgmt

Risk management

Customer service

Delivery on time

Tools

MS Project

Azure DevOps

Job description

The mission of the Center for Health Information and Analysis (CHIA) is to be the agency of record for Massachusetts health care information, to responsibly steward sensitive and confidential data, and to objectively report reliable and meaningful information about the quality, affordability, utilization, access, and outcomes of the Massachusetts health care system.

The Project Manager will manageandassistonall aspects of complex projects frominceptionto conclusionincluding technicalprojectdelivery and independently manage defined workstreams, assisting with planning, coordination, riskmonitoring,andprocessimprovementefforts. The successful candidate will be driven and enthusiastic and want to make a tangible impact on a criticalcomponentof the Commonwealth’s healthcare reform system.

At CHIA, we foster a flexible, collaborative environment, offering a hybrid model that balances in-person and remote work. Our hybrid model includes working from our vibrant Boston office at 501 Boylston Street for at least two designated days per week, with the flexibility to work remotely onothers.

Reporting to the Director of Client Relations, the Project Manager will:

Partnership and Technical Guidance

• Partner with delivery teams to assess technical feasibility, align realistic timelines, and guide projects using knowledge of system architecture, SDLC, data, and infrastructure needs.

Project Leadership and Coordination

• Lead software development and data management projects from planning through delivery, keeping people informed, aligned, and focused on shared goals.

• Coordinate with directors and cross-functional teams to manage resources, risks, issues, dependencies, impact analyses, and contingency plans so projects stay on track

Stakeholder Engagement and Communication

• Serve as a trusted liaison for clients, stakeholders, sister agencies, and internal teams by gathering information, documenting options, and supporting collaborative problem-solving.

• Facilitate meetings, follow up with team members, prepare clear project documentation and status updates, and support CHIA project managementforbest practices.

Required Qualifications:

• Minimum of 5 years of experience managing technical projectsusing Agile, Waterfall, or hybrid.

• Demonstrated understandingof systemarchitecture, software development lifecycles (SDLC), and infrastructure requirements to evaluate technical feasibility and guide delivery team.

• Project management experience and knowledge of MS Project and Azure DevOps.

• Ability to learn technical processes and translate projectdetailsinto clear documentation, status updates, and action itemsusing technicalexpertise.

• Demonstrated ability to communicate effectively both orally and in writingwith technical and non-technical audiences.

• Ability to manage multiple projects simultaneously and to respond to changes in priorities in a flexible manner.

• Experience delivering projects on time, and within scope.

• Strong customer service background to resolve user requests andmaintainclientrelationships.

• Ability toidentify, isolate, and communicate issues and risks, and develop agency-wideprocedures, standards, and guidelines.

Preferred Qualifications:

• Experience working in a healthcare environment, public agency,or IT department

• Experience withcraftingclear and well-structured business requirements and documentation

• PMP Certification.

Total Compensation:

We value the talent andexpertiseyou bring to the table. We offer a competitive salary range of$105,000-$120,000for this position. Salary iscommensuratewith experience. CHIA may adjust title, responsibilities, and salary depending on the experience andexpertiseof the individual selected.

Comprehensive Benefits:

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards!

Together,let usembark on a journey of meaningful impactonhealthcare. We invite you to take a chanceatCHIA, where yourexpertisewill shape the future of healthcare in Massachusetts.

Likewise,we areeager to take a chance on you - to welcome a dedicated professional who shares our passion for making a difference. Join us in this collaborative endeavor, wherewe willforge new paths, innovate, and lead the way toward a healthier Commonwealth.

An Equal Opportunity / Aff ... Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.