Business & Systems Integration Manager

MassHealth; Quincy (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Employee benefits package

Professional development opportunities

Job summary

MassHealth in Quincy, MA is seeking a Business & Systems Integration Manager to support the implementation of state and federal mandates. The role requires coordinating operational, compliance, and technical activities while ensuring effective stakeholder communication.

The ideal candidate will have over five years of relevant experience and strong knowledge of HIPAA requirements. The position offers a robust benefits package and opportunities for professional growth.

Qualifications

• 5+ years of professional experience in business administration or management.
• Experience in Systems Development Life Cycle (SDLC).
• Ability to communicate effectively across all organization levels.

Responsibilities

• Coordinate project planning and implementation across teams.
• Support stakeholder communication and engagement.
• Ensure compliance with federal mandates and HIPAA.

Skills

Facilitating business activities

Collaboration with stakeholders

HIPAA knowledge

Project management

Risk identification and coordination

Effective communication

Education

Bachelor's degree in a related field

Job description

The MassHealth Business & Systems Integration Team is responsible for facilitating the implementation of administrative simplification-based state & federal mandates, and related initiatives. This includes the Health Insurance Portability and Accountability Act (HIPAA) mandates and the ongoing maintenance, support, and compliance of the Council for Affordable Quality Healthcare (CAQH) Committee on Operating Rules for Information Exchange (CORE) requirements.

MassHealth is seeking qualified applicants for the position of Business & Systems Integration Manager. This position is integral to the successful planning, development and implementation of those mandates and initiatives and will be responsible for coordinating cross-functional operational, compliance, communication, and systems support activities related to MassHealth administrative simplification initiatives, Medicaid Management Information System operations, and other agency strategic priorities. The role serves as a liaison among business, technical, vendor, and external stakeholder groups to support project implementation, operational readiness, compliance activities, and ongoing program support.

Duties and Responsibilities

Project & Operational Coordination

Coordinate and support cross-functional initiatives and operational activities by facilitating project planning, implementation, stabilization, and operational readiness efforts across business, technical, and vendor teams. Support the execution of agency priorities through effective coordination, issue resolution, tracking, and follow-up activities.

Stakeholder Communication & Engagement

Support the development, review, coordination, and dissemination of internal and external communications related to agency initiatives, operational changes, compliance activities, and system implementations. Facilitate stakeholder engagement and ensure communication materials, presentations, and related resources are accurate, timely, and appropriately reviewed and approved.

Compliance, Standards & Industry Coordination

Support agency compliance with applicable federal mandates, HIPAA administrative simplification requirements, and industry standards by coordinating related activities, monitoring regulatory and industry developments, and facilitating implementation of operational and system changes as required.

Coordinate activities related to vendor management, trading partner engagement, testing support, and operational system readiness to support successful implementation and ongoing maintenance of agency systems and business processes. Collaborate with business and technical teams to support validation, issue resolution, and operational continuity activities.

Documentation, Governance & Team Support

Maintain and support organizational governance processes, operational documentation, repositories, and administrative support functions to ensure materials are accurate, organized, accessible, and appropriately maintained. Provide guidance and operational support to staff and teams contributing to MMIS and other agency initiatives.

Preferred Qualifications

• Demonstrated experience facilitating or coordinating business activities through the Systems Development Life Cycle (SDLC).
• Proven ability to coordinate and collaborate with multiple stakeholders such as business and technical staff to implement system functionality.
• Demonstrated knowledge and understanding of Health Insurance Portability and Accountability Act (HIPAA) healthcare transactions (e.g. 837, 270/271).
• Demonstrated experience with reviewing and/or creating HIPAA Companion Guides or similar documentation.
• Demonstrated experience in developing and managing project plans for medium to large-scale projects that include the delivery of systems functionality.
• Demonstrated ability to identify, monitor and coordinate project risks, issues & activities through resolution across multiple work streams.
• Demonstrated ability to effectively communicate across all levels of an organization (staff level through senior level management).

Minimum Entrance Requirements

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.

Substitutions

• I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.
• II. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience.
• III. A Graduate degree in a related field may be substituted for three (3) years of the required experience.
• IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Equal Opportunity / Affimative Action Employer

Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.