Project Manager- Customer Service Based

ResourceOne; Tulsa (OK); On-site; USD 55,000 - 85,000; Full time

Job summary

Moore- Digital Print and Mail Center, Tulsa is seeking a Project Manager to coordinate and manage all aspects of customer service through overseeing job production and delivering multiple projects on time, on target and on budget.

You will attend daily production meetings, collaborate with internal and external customers, and back up sales with quotes and schedules as needed. The role requires strong communication, attention to detail, and team leadership within the POD.

Qualifications

• HS diploma or GED required or equivalent work experience.
• Basic understanding of printing processes and USPS regulations is a plus.

Responsibilities

• Attend production meetings as requested.
• Ensure production stays on timeline and within budget.
• Coordinate with customers, production, purchasing, scheduling and sales.
• Assist with quotes and production schedules as needed.
• Support CRM with cost estimates during projects.
• Oversee job production and uphold quality controls.
• Maintain professional conduct and a safe work environment.
• Contribute to continuous improvement initiatives.

Skills

Verbal communication

Written communication

Computer literacy

Math basics

Detail oriented

Team leadership

Multi-tasking

Education

High School Diploma or GED

Printing/process knowledge (plus)

Tools

USPS regulations knowledge

Job description

Moore- Digital Print and Mail Center, Tulsa seeking a Project Manager. In this position you will coordinate and manages all aspects of customer service through overseeing job production and delivering multiple projects on time, on target and on budget, simultaneously.

Job Summary:

This position coordinates and manages all aspects of customer service through overseeing job production and delivering multiple projects on time, on target and on budget, simultaneously.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Attend Daily Production Meeting as requested
• Management of production against a pre-established production timeline
• Responsible for working directly with internal and external customers, production, purchasing, scheduling and sales to assure jobs are planned and completed correctly.
• Back up Sales Executives by requesting quotes and production schedules on an as needed basis
• Participation in regular team buildings sessions and career development training sessions is expected
• Job Order Entry, Proof-Reading, Purchase USPS permits as applicable, Execute change orders implement pre-invoicing as needed
• Assist the CRM by refining cost estimates throughout the project as additional data is obtained as directed.
• Works co-operatively with others, being part of a team, learn to assume the role of a leader within designated POD
• Oversee job production and comply with job timeline
• Must be professional in dress, communication and actions
• Maintain a clean and safe working environment
• Proactively alert the supervisor and manager to any potential issues that would negatively impact a job from making production
• Actively participate in the continuous improvement process for quality control, productivity, and operating procedures
• Consistent and reliable attendance is mandatory
• All other duties as assigned

Required Skills/Abilities:

• Strong verbal and written communication skills
• Computer literacy is an essential function of this position
• Ability to perform basic math skills
• Must be detail oriented
• Create a motivating work environment by working as a team and or completing tasks as an individual
• Color Recognition
• Ability to multitask and work on multiple jobs at a time

  Education and Experience:

  • High School Diploma or GED or equivalent work experience preferred
  • A basic understanding of the printing processes, letter shop processes, and USPS regulations as it pertains to 1st class and bulk mail design and compliance a plus

  Physical Requirements:

  • Must be able to consistently lift 25lbs
  • Required to stand for long periods of time, stoop, bend at waist, and move about the facility
  • Required to grip, twist, and turn with both hands for long periods of time

  Moore- Digital Print and Mail Center, Tulsa is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Digital Print and Mail Center, Tulsa is also committed to compliance with all fair employment practices regarding citizenship and immigration status.