Project Manager, Customer Facing

Spectrum Business; Cerritos (CA); On-site; USD 75,000 - 157,000; Full time

Job summary

Spectrum Business is seeking a Project Manager to lead revenue-generating initiatives from concept to completion, ensuring precise execution and on-time delivery. You will manage multiple projects, coordinate with internal customers, and enforce PM processes to meet budget and leadership expectations.

You will provide status updates, gather feedback, and drive continuous improvement by analyzing project data while navigating a fast-paced environment and travel as needed.

Qualifications

• Bachelor’s degree in related field or equivalent work experience.
• 2+ years of project management experience.
• Read, write, and speak English clearly and professionally with employees, customers and suppliers in person, by phone and in writing.
• Strong prioritization and organizational skills for managing multiple projects and assignments.
• Develop effective working relationships with peers and project members.
• Effective critical thinking skills.
• Proven ability to perform in a fast-paced environment.
• Proficient in using computers and software applications, including Microsoft Project.
• Skilled in analyzing and interpreting data.

Responsibilities

• Plan, manage and monitor projects from concept through implementation, ensuring timely delivery and high-quality outcomes.
• Oversee day-to-day operations for assigned projects, building consensus among stakeholders to achieve successful implementation.
• Establish and apply project management processes to deliver projects on schedule, within budget and to leadership expectations.
• Meet with internal customers to provide status updates, gather feedback and report on project progress.
• Handle multiple projects simultaneously, tracking costs, performance and service levels to ensure objectives are met.
• Analyze and interpret project data to support decision-making and continuous improvement.
• Perform additional tasks as requested to support project and business needs.

Skills

English proficiency

Prioritization

Relationship building

Critical thinking

Fast-paced environment

MS Project

Education

Bachelor’s degree or equivalent

Project Management certification

Tools

MS Project

JIRA

Tableau

Visio

Gantt tracking

Ring Central

Salesforce

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you driven to lead projects that deliver measurable business results and improve customer experiences? As a Project Manager at Spectrum, you will manage, plan, and monitor revenue-generating initiatives from inception through completion, ensuring every detail is executed with precision. Your ability to communicate, organize, and resolve challenges will directly impact project success and support Spectrum’s goals.

How You Will Make An Impact

• Plan, manage and monitor projects from concept through implementation, ensuring timely delivery and high-quality outcomes
• Oversee day-to-day operations for assigned projects, building consensus among stakeholders to achieve successful implementation
• Establish and apply project management processes to deliver projects on schedule, within budget and to leadership expectations
• Meet with internal customers to provide status updates, gather feedback and report on project progress
• Handle multiple projects simultaneously, tracking costs, performance and service levels to ensure objectives are met
• Analyze and interpret project data to support decision-making and continuous improvement
• Perform additional tasks as requested to support project and business needs

Working Conditions

• Office environment
• Some travel required

Required Qualifications

What You Will Bring to Spectrum

Education

• Bachelor’s degree in related field or equivalent work experience

Experience

• 2+ years of project management experience

Skills

• Read, write, and speak English clearly and professionally with employees, customers and suppliers in person, by phone and in writing.
• Strong prioritization and organizational skills for managing multiple projects and assignments.
• Develop effective working relationships with peers and project members.
• Effective critical thinking skills.
• Proven ability to perform in a fast-paced environment.
• Proficient in using computers and software applications, including Microsoft Project.
• Skilled in analyzing and interpreting data.

Preferred qualifications

• Experience working with Ring Central.
• Solid understanding of Ring Central.
• Familiar with Salesforce.
• PM Tools: MS Project, JIRA, Tableau, Visio, and Gantt tracking.
• Product knowledge:Voice, Data Services, Video Systems, Network Security and Managed Services.
• Telecommunications.
• Outside Plant / Construction.

Education

• Project Management certification or completion of a recognized project management curriculum.

The base pay for this position generally is between $75,200.00 and $157,200.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.