Project Manager, Customer Care (Hybrid Schedule)

NSTAR, now Eversource Energy- Follow our new company page, Eversource Energy; Westwood (MA); Híbrido; USD 128 000 - 142 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work schedule

Incentive eligibility

Competitive compensation

Resumo da oferta

Eversource Energy in Westwood, MA, is seeking a Project Manager for Customer Care with a hybrid schedule. The role leads construction activities for large customer projects, including DER/Solar, overseeing schedules, budgets, and stakeholder communication.

Requirements include a Bachelor’s degree in business or engineering and 5+ years in project management within electrical infrastructure; previous experience in a regulated setting is preferred.

Qualificações

• Bachelor’s Degree required; MBA or PM certification preferred.
• Five or more years of hands-on project management experience in electrical infrastructure.
• Experience in a regulated environment is highly preferred.
• Knowledge of utility construction segments (overhead, substation, underground).

Responsabilidades

• Provide overall project management of customer care construction activities, including schedules and budgets.
• Advise project teams on progress and financial status for projects and strategic objectives.
• Develop and maintain construction schedules and track WO progression.
• Ensure SLA and timeline requirements are met; coordinate with internal teams and customers on site.
• Manage invoicing and payments for projects and track equipment needs.
• Prepare and deliver presentations on financial status and economics of projects.

Conhecimentos

Project management

Customer service orientation

Leadership

Communication

Multitasking

Teamwork

Problem-solving

Safety awareness

Formação académica

Bachelor’s Degree in Business Administration or Engineering

Ferramentas

Maximo

Power Track

PowerClerk

Omni

Adept

iTOA

Descrição da oferta de emprego

Project Manager, Customer Care (Hybrid Schedule)

11/05/2026

Locations: Westwood, Massachusetts; Dorchester, Massachusetts

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

The Project Manager (Customer Care) serves as lead of construction activities for all customer work including New Customer Connect Large Projects and DER/Solar Projects.

Essential Functions

• Provide overall management of the project with knowledge & experience in all segments (overhead, substation, underground, TNVs, SNVs, SCs, and Customer Stations), including schedule and budget management.
• Advises project teams on progress and financial status for projects and/or other strategic objectives
• Develops and maintains construction schedules
• Provides support and updates to project teams and management as needed.
• Tracks internal activities and WO progression and ensures budget adherence
• Meets with customers on site and with internal resources as needed.
• Works with appropriate internal teams to ensure SLA's and timeline requirements are met.
• Attends work center plannings meetings
• Manages the invoicing and payments for projects
• Tracks all the equipment needed for the project
• Works with the Engineering Department’s Rights Team and Legal Department for Licenses and Easements
• Prepares and delivers presentations summarizing financial status and economics of projects

Technical Knowledge/Skill

Understanding of electrical utility infrastructure

• Overhead
• Underground
• Sub-Station
• TNVs
• SNVs
• Customer Stations
• SCs

Strong Project Management Skill

• Extensive skills including the ability to draw sound conclusions and act decisively
• Demonstrated safety professional
• Ability to see the “big picture” and be customer centric
• Strategic and tactical project management skills
• Be able to handle multiple projects of various degrees of complexity
• Strong detail orientation as well as the ability to be thorough and precise
• Ability to work and communicate effectively with various levels of the organization
• Team leadership and membership.
• Strong customer service orientation.
• Strong functional understanding of computerized business systems.
• Demonstrated skill with applications (specifically Maximo, Power Track and PowerClerk, Omni, Adept, iTOA)
• Ability to multi-task and shift among multiple priorities simultaneously
• Ability to communicate complex technical information to non-technical audiences through both written and spoken communications.
• Initiative and personal ownership.
• Thorough understanding of the Eversource organization

Education

• Bachelor’s Degree in Business Administration, Engineering, or other closely related discipline required. MBA; other advanced degree; formal project management certification or completed coursework; or related professional designations are strongly preferred.

Experience

• Five (5) or more years of progressively responsible hands‑on experience that includes project‑related management and experience with electrical infrastructure. Experience within a regulated environment highly preferred.

Competencies

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Compensation And Benefits

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $127,500.00-$141,670.00

Worker Type

Regular

Number Of Openings

2

Emergency Response

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

VEVRRA Federal Contractor