Project Manager Commercial Banking Development Program (“CBDP”)

Citizens Bank; Philadelphia (Philadelphia County); On-site; USD 92,000 - 115,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision coverage

Retirement benefits

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy

Job summary

Citizens Bank is seeking a program leader to manage the Commercial Banker Development Program and the Commercial Summer Internship Program. You will oversee onboarding, training delivery, operational execution, and continuous enhancements in collaboration with HR, recruiting, and leadership.

The role requires coordinating across units and vendors to keep programs aligned with commercial banking priorities. The position emphasizes cross-functional project management, rigorous scheduling, and

Qualifications

• Professionalism and motivation to drive program outcomes.
• Strong communication and interpersonal collaboration across teams.
• Commitment to developing a diverse workforce and talent.
• Analytical and reporting skills with attention to detail.
• Ability to multi-task and manage time effectively.
• Office presence expected 4–5 days a week; travel to Boston may be required.
• Credit skills and prior credit training preferred.

Responsibilities

• Execute CBDP and Commercial Summer Internship Program end-to-end.
• Oversee onboarding, training delivery, operations, and improvements.
• Coordinate with HR, recruiting, and leadership to align programs with priorities.
• Assist with recruitment strategy, interview selection, and hiring processes.
• Provide operational support for strategy, budgeting, governance, and reporting.
• Document and resolve project deficiencies and ensure on-time delivery.
• Develop knowledge of project management practices and share best practices.
• Support senior management with assigned deliverables.
• Build relationships with stakeholders to support unit planning.

Skills

Professionalism

Communication

Interpersonal skills

Career development

Analytical skills

Time management

Multitasking

Office presence 4–5 days

Travel to Boston

Education

Bachelor’s Degree

Job description

Reporting to the Director of the Commercial Banker Development Program, this individual is responsible for the end-to-end execution and day-to-day management of the Commercial Banker Development Program (CBDP) and Commercial Summer Internship Program. This includes oversight of onboarding, training delivery, program operations, stakeholder coordination, and ongoing program enhancements.

The role requires cross-functional project management across HR, recruiting, business lines, senior leadership, external vendors, and the Underwriting & Portfolio Management (“U&PM”) Strategy team, partnering to align early career programming with broader Commercial Banking priorities, support strategic initiatives, and ensure programs are responsive to evolving business needs.

Responsibilities:

• Primary focus is on execution within defined parameters, with some expansion based on developing capabilities and or experiences, in partnership with more experienced staff.
• Responsible for day-to-day operational execution of the CBDP, with contribution to broader planning within area of expertise.
• Assist with proactive recruitment strategy, reviewing applicants, selecting candidates for interviews, assisting in final round intern and full time CBDP interviews and ensuring high quality hiring within established time frames in conjunction with Campus Recruiting.
• Assist with managing operational support for the business in the region to include business strategy; financial management; improvement activity; program governance, measurement systems & reporting; risk and compliance support, people support and development; project resourcing, and internal program consulting services.
• Investigate, document and resolve project deficiencies and follow up to keep projects on schedule and within budgeted cost constraints. Provide logistical support for key team and business unit wide projects and initiatives.
• Maintain and develop knowledge of project management and coordination methodologies, sharing best practices where appropriate to support consistency in approach and/or continuous improvement
• Assist senior management with assigned deliverables as needed
• Develop and maintain effective working relationships with stakeholders across the business so that these contribute both to the effective operation of the business unit as well as the development of the unit business plan.

Requirements:

• Candidate should possess a high level of professionalism and motivation.
• Effectively communicate within all levels and diverse culture of the organization.
• Excellent interpersonal and communication skills.
• Commitment to development and career advancement of diverse workforce.
• Strong analytical and reporting skills.
• Strong multi-tasking and time management skills.
• Expected to be in the office 4-5 days a week.
• Travel to Boston may be required during peak program activity.
• Bachelor’s Degree required.
• Credit skills preferred.
• Prior credit training preferred.

Hours and Work Schedule
Hours per Week: 40 +
Work Schedule: Monday – Friday

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Pay Transparency

The salary range for this position is $92,000 to $115,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, the budget and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.