Project Manager, Business Implementation

ALTOUR; United States; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Two medical plans

Vision insurance

FSAs

Life insurance

AD&D

Disability insurance

Paid parental leave

Paid time off

401k with company match

Employee travel discounts

LinkedIn Learning access

Renters insurance

Job summary

ALTOUR is seeking an experienced Project Manager, Business Implementation to lead new business implementations in the travel industry. You will own projects from award to go-live, coordinating cross-functional teams to meet contract, technical, and data requirements while ensuring reliable performance.

You will translate business needs into robust designs, work with Sales, Solutions and Operations, and help define roles, responsibilities, and SOPs.

Qualifications

• Bachelor’s degree and 8 years of relevant experience.
• Direct customer-facing and implementation delivery experience.
• Excellent oral and written communication skills.
• Ability to lead teams and manage contractors.
• Strong analytical and problem-solving abilities.

Responsibilities

• Lead end-to-end implementation projects after award and maintain communication to meet customer expectations.
• Plan, organize, and control multiple initiatives within approved scope and schedule.
• Collaborate with Sales, Solutions, and Operations to validate scope and requirements.
• Translate business requirements into scalable designs and drive change control.
• Provide day-to-day direction to cross-functional pods and test SOPs with IT.

Skills

Customer-facing

Communication

Leadership

Analytical thinking

Problem solving

Relationship management

Education

Bachelor’s degree in related field

Job description

Overview

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.

Responsibilities

Altour has an exciting opportunity for an experienced Business Iimplementation specialist from the travel industry. The Project Manager, Business Implementation is responsible for managing new business implementations. They serve as the business owner and leaders of these implementations and are accountable for delivering business results. This role supports the ongoing needs of the business while ensuring best practices are implemented throughout the organization. Provide technical oversight of the products’ installation environment and maintenance of the system to ensure reliable performance.

• Lead and manage the implementation of new business end-to-end after verbal award, maintaining communication throughout the project to meet customer expectations.
• Plan, lead, organize, and control multiple project initiatives by the approved scope and schedule.
• Engage Sales, Solutions, and Operations to validate new business scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct technologies are selected to support customer requirements.
• Build the designed engineering structure to scale to grow with the strategy of the company and define roles and responsibilities for the implementation team in supporting operations.
• Understanding of Operational Excellence as it pertains to Labor Management Systems, Work Force Optimization, and Performance Coaching & Observation principles to assure the attainment of facility production, quality, and safety standards and objectives.
• Translate business requirements into a robust, scalable design and drive proper change control through the life cycle of the project.
• Implement complex business requirements through a variety of tools and technologies.
• Serve as the first-line decision maker for the business including developing ramp-up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans.
• Provide day-to-day direction to cross-functional implementation pods/support teams and best practices to the customers on deploying the productions within their environment.
• Sign off on and test Standard Operating Procedures (SOPs) through a partnership with IT.
• Ensure a smooth transition to operations post-go-live and ramp-up.
• Interact directly with various customer representatives, ranging from senior operations to warehouse operations and end-users.
• Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process.
• Work closely with project managers to identify potential issues and risks.
• Create documentation that enables the transition from implementation to post-implementation support.
• Assess and adapt to industry trends and changes, recommending changes or improvements within the Engineering.
• function as necessary.
• Supports Quality Driven Management techniques within the business, encouraging the use of analysis to drive.
• decision-making and development of improvements. Ensures the team understands expectations and how information is reported and used.

Qualifications

• Bachelor’s Degree in a related field preferred and 8 years of relevant experience.
• Direct customer-facing and implementation delivery experience.
• Ability to quickly learn new concepts and technologies and convert them into customer solutions.
• Excellent oral and written communication skills.
• Possess the ability to motivate and maintain effective working relationships.
• Ability to rely on experience and judgment to plan and accomplish goals.
• Experience managing others including contractors and suppliers.
• Customer service driven.
• Analytical and problem-solving aptitude

Pay And Benefits

• choice of two medical plans and two dental plans
• vision insurance
• flexible spending accounts (FSAs)
• company-paid life insurance and AD&D
• optional additional life insurance and AD&D
• disability insurance
• paid parental leave
• paid time off
• 401k Plan with company match
• discounted employee travel options
• access to LinkedIn Learning webinars and courses
• Discounted pet insurance and auto
• home
• & renters insurance

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Prospective Employee Privacy Policy