Project Manager, Brand Maintenance

Stratus; United States; On-site; USD 50,000 - 55,000; Full time

Job summary

Stratus, based in Mentor, Ohio, seeks an experienced Project Manager to lead manufacturing and installation scopes for brand maintenance projects. You will develop project plans, manage budgets, and coordinate with Field Partners, clients, and internal teams to ensure on-time, on-budget delivery.

Responsibilities include scheduling field work, preparing customer proposals, and tracking progress in our ERP system, while maintaining strong customer service and SLA adherence.

Qualifications

• 1–3 years of project management experience is required.
• Experience with signage, electrical, lighting is preferred.
• Bachelor’s degree in Business or Project Management; Engineering/Architecture/Design also considered.
• Proficient with Microsoft Office; experience using project tracking systems.

Responsibilities

• Manage life cycle of manufacturing/installation scopes.
• Travel to client locations as Stratus representation.
• Develop scope, budget, and pricing; manage to SLA.
• Vet and procure Field Partners per scope and budget.
• Coordinate with clients and vendors to ensure timely, cost-effective work.
• Close out orders and handle invoicing.

Skills

Multitasking

Analytical reading & reporting

Urgent communication

Problem solving

Landlord & city official experience

Team collaboration

Priority management

Stress resilience

Education

Bachelor's degree preferred

Engineering/Architecture/Design background

Tools

Microsoft Office

Project tracking systems

Proprietary ERP system

Job description

Overview

There’s never been a better time to join Stratus! As the market leader in brand implementation and maintenance, we transform how national brands connect with their customers. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

From our locations across the country, to our corporate headquarters in Mentor, Ohio, every employee is a stakeholder in Stratus’ success. This environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.

Job Summary: Project Managers provide project/program management for various maintenance scopes of work. The Project Manager develops and implement the overall project plan for design, manufacturing, and installation within budget and acceptable gross margins. This individual works closely with the local municipalities, the client, Supply Chain, Art, and Engineering departments. Daily duties include scheduling Field Partners (subcontractors) for trips to the job site, following up on various paperwork, preparing customer proposals, and updating the customer every step of the way. Manage to set expectation and project SLA’s. Project Managers must exercise judgment in their daily duties, deciding how to handle each situation and move each work order forward within loosely defined parameters. Provides quality customer service by ensuring that all clients’ service needs are being met in a professional and timely manner.

Responsibilities

• Responsible for independently managing the life cycle of manufacturing/installation robust scopes of work.
• Travel to client location as Stratus representation as required.
• Life cycle of a project includes but are not limited to scope of work development, project planning and project execution
• Evaluate city/municipality allowances/restrictions to build scope of work and graphics requests as required.
• Develop scope of work, budget, and pricing parameters for clients.
• Vet and procure Field Partners utilizing proprietary software for the scope of work and budget parameters
• Communicate with clients and vendors to make sure work has been completed in a timely and cost-effective manner to ensure client satisfaction. Must meet customer SLA expectations.
• Once projects are completed, process work orders to be invoiced to the client. This includes following up with Field Partners for various paperwork and itemizing the charges.
• Handle emergency situations as they arise and provide immediate service as needed.
• Ensure orders are fully documented and closed out per expectation.
• Use proprietary ERP system and required client third-party program to track and manage ALL statuses, dates, details are up to date.
• Follow all division and enterprise policies and procedures.
• Miscellaneous tasks and special projects required

Qualifications

Skills

• Handle multiple requests simultaneously
• Ability to read, analyze, and interpret technical procedures, and be skilled in writing reports and correspondence.
• Effectively present proactive information and responds to emails/calls in a timely manner with urgency.
• Problem-solving, research, quality control of activities described above
• Experience working with landlords and city officials.
• Willingness to assist others within the department to ensure all work is completed in a timely manner.
• Ability to communicate with other internal departments well including Cost Management Group, Field Partner Management Group, and Graphics.
• Ability to prioritize jobs based on urgency, customer expectations, importance
• Ability to maintain calm and focus under stressful / multi-tasking environment

Education, experience, certifications

• 1 - 3 years of similar project management experience is required.
• Specific experience signage, electrical, lighting is preferred
• Bachelor’s degree is preferred including Business or Project Management; other relevant areas of study include Engineering, Architecture and Design.
• Computer skills, fluent in word processing, database and spreadsheet applications (Microsoft Office Products)
• Experience using computer-based project tracking systems to monitor project status

Working Conditions

• The primary work environment this position encounters includes the conditions found within a general office.

Pay Range

$50,000- $55,000 annually - Pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

EEO/MFDV