Project Manager -AI SaaS Healthcare Solutions

Shift Technology; Boston (MA); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible remote & hybrid options

Competitive salary + performance bonus

Learning & development opportunities

Generous PTO and holidays

2 MAD Days per year

Job summary

Shift Technology seeks an experienced Project Manager to lead the deployment of AI SaaS solutions for US healthcare clients. You will serve as the bridge between technical teams and client stakeholders, guiding projects from scoping through long-term success.

A hybrid role requires in-office presence about two days per week. The role emphasizes risk management, clear communication, and delivering measurable value while collaborating with Product, Engineering, and GTM teams.

Qualifications

• 5+ years of project management experience in healthcare technology, SaaS, consulting, or a related environment.
• Experience working with US health plans and health plan stakeholders.
• Experience managing healthcare technology implementations with complex data, integrations, workflows, and multiple internal and client stakeholders.
• Working knowledge of healthcare claims data and payer operational processes.
• PMP or comparable nationally recognized project management certification preferred.
• Bachelor’s degree or equivalent relevant professional experience.

Responsibilities

• Lead deployment of Shift AI solutions for US healthcare clients.
• Act as the cornerstone between technical teams and client stakeholders.
• Manage project milestones and risks to ensure delivery stays on track.
• Translate technical and healthcare requirements into clear language for stakeholders.
• Drive measurable value and successful transition to ongoing operations.

Skills

PMP certification

Project management

Healthcare experience

Stakeholder management

AI/SaaS mindset

Education

Bachelor’s degree or equivalent experience

Job description

Project Manager -AI SaaS Healthcare Solutions

Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our insurance-grade AI is accurate, explainable, and secure—empowering human experts to move with unmatched speed, total confidence, and a renewed focus on the people they serve.

Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.

As a Project Manager, you will join our Delivery team to spearhead the deployment of Shift’s AI solutions for US healthcare clients. You will act as the cornerstone between our technical teams and client stakeholders, ensuring projects move from initial scoping to scalable, long-term success. Your goal is to anticipate risks and build strong, trust-based relationships that allow our products to deliver measurable value for our clients. This hybrid role is essential for driving the collaborative execution that defines how we win together at Shift, and should expect to be in the office 2 days per week.

What Your Impact Looks Like:

At Shift, we value ownership from day one. In this role, you will:

• Jump In & Get Things Done: Take proactive ownership of project milestones and resolve blockers quickly to keep delivery on track. Coordinate with our technical program management team to ensure alignment between product roadmap and project plan as well as the execution of the release process across the implementation lifecycle.
• Simplify the Complex: Translate technical and healthcare business requirements and project plans into clear, accessible language for internal teams, customers, and C-level stakeholders.
• Decide with Data & EQ: Manage complex client relationships by balancing hard project data with emotional intelligence to navigate high-pressure situations.
• Test, Learn, Scale: Experiment with new project management methods and share these learnings to help the delivery organization improve speed and quality.
• Fix Issues Without Drama: Address delivery challenges directly and objectively, focusing on collaborative solutions rather than placing blame.
• Communicate with Impact: Adapt your communication style to align diverse stakeholders, from operational teams to senior management, around shared project goals.
• Cross the Finish Line: Ensure projects are delivered fully and meet agreed-upon standards, validating that outcomes truly meet client expectations before closure and transition successfully into ongoing operations.

What You'll Need to Succeed:

We are looking for a Shifter who is...

• Impact Oriented: You bring at least 5 years of technical project management experience with a consulting or SaaS company, including experience working in the US healthcare industry with health plan clients. You are comfortable working with healthcare data and understand the workflows, systems, and operational complexities of health plan environments. You have a proven track record of managing complex projects and understand how to turn project milestones into measurable business impact.
• Methodology-Minded: You hold a PMP or comparable nationally recognized project management certification and use a structured approach to build scalable processes and implementation plans, but understand how to apply these frameworks flexibly.
• Healthcare Fluent: You understand the US healthcare payer environment and can effectively partner with health plan stakeholders across business, operations, technology, and data functions. Familiarity with healthcare claims data, payer workflows, and implementation of healthcare technology solutions is strongly preferred.
• Growth Minded: You are always looking for a better way to do something. You are eager to test, learn, and adapt your project management methods by integrating AI-driven tools into your own workflow, using technology to automate the routine and scale your impact as Shift grows.
• Collaborative: You thrive in cross-functional environments, partnering naturally with Product, Engineering, Operations, and GTM teams to deliver unified outcomes.
• Client Focused: You are committed to exceptional service but prioritize the project’s long-term success over short-term requests. You have the professional courage to stand your ground under pressure and navigate difficult client conversations with data and integrity.

Requirements:

• 5+ years of project management experience in healthcare technology, SaaS, consulting, or a related environment.
• Demonstrated experience working with US health plans and health plan stakeholders.
• Experience managing healthcare technology implementations involving complex data, integrations, workflows, and multiple internal and client stakeholders.
• Working knowledge of healthcare claims data and payer operational processes.
• PMP or comparable nationally recognized project management certification preferred.
• Bachelor’s degree or equivalent relevant professional experience.

To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:

• Flexible remote and hybrid working options
• Competitive Salary and a variable component tied to personal and company performance
• Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
• Generous PTO and paid holidays
• 2 MAD Days per year (Make A Difference Days for paid volunteering)

At Shift we strive to be a diverse and inclusive workforce.

We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria.

Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email [e-mail] and we will work with you to meet your accessibility needs.