Project Manager - 3PL Warehouse Order Flow & Optimization

JD.com Inc.; Fontana (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading Third-Party Logistics provider is looking for an experienced Project Manager to enhance order flow and operational excellence for a high-profile client. This role requires expertise in logistics, strong problem-solving skills, and the ability to manage relationships effectively. Benefits include competitive compensation and comprehensive health coverage.

Benefits

Competitive Compensation (base + bonus)

Comprehensive medical, dental, and vision coverage

401(k) matching plan

Life insurance and disability benefits

PTO/Vacation plan

Qualifications

• Proven experience as a Project Manager or Operations Manager within a 3PL or logistics environment.
• Excellent problem-solving skills and ability to provide effective solutions.
• Strong understanding of warehouse operations and client relationship management.

Responsibilities

• Act as the primary contact for the client, ensuring clear communication.
• Identify opportunities for process improvements in warehouse operations.
• Manage and monitor key performance indicators (KPIs) to meet service level agreements (SLAs).

Skills

Problem-solving

Communication

Leadership

Process optimization

Education

Project management certification (e.g., PMP)

Tools

Warehouse Management Systems (WMS)

Logistics software

Job description

Project Manager - 3PL Warehouse Order Flow & Optimization

About Us:
JDL is a leading Third-Party Logistics (3PL) provider, specializing in end-to-end supply chain solutions. Our focus is on driving efficiency, scalability, and client satisfaction through optimized warehouse operations. We are seeking an experienced Project Manager to oversee one of our largest clients and ensure seamless order flow and operational excellence.

Job Overview:
As the Project Manager for Warehouse Order Flow & Optimization, you will be the key liaison between a high-profile client and our warehouse operations. You will be responsible for ensuring that the client's needs are fully understood and effectively executed by our warehouse teams. This includes overseeing order flow processes, improving operational efficiencies, and driving continuous improvement in collaboration with both the client and internal teams.

Key Responsibilities:

• Act as the primary point of contact for the assigned client, ensuring their expectations and operational requirements are clearly communicated to the warehouse leadership.
• Collaborate closely with the client to understand their business, order flow, and operational challenges, providing solutions to optimize efficiency.
• Lead cross-functional discussions with warehouse managers and team leaders to ensure smooth execution of client requirements.
• Identify opportunities for process improvements in warehouse operations, from inbound logistics to order fulfillment, and propose actionable solutions.
• Manage and monitor key performance indicators (KPIs) to ensure service level agreements (SLAs) are consistently met or exceeded.
• Troubleshoot operational issues, working with both the client and warehouse teams to resolve challenges and prevent reoccurrence.
• Foster strong relationships with both internal and external stakeholders to promote transparency, collaboration, and mutual success.
• Develop and implement strategic initiatives that improve warehouse productivity, accuracy, and cost-efficiency.
• Provide regular reports and updates to both the client and internal leadership on project status, performance, and improvement plans.

Qualifications:

• Proven experience as a Warehouse Manager, Operations Manager, or Project Manager within a 3PL or logistics environment.
• Strong understanding of warehouse operations, order flow, and client relationship management.
• Excellent problem-solving skills, with the ability to assess complex issues and provide practical, effective solutions.
• Experience in process optimization and driving continuous improvement initiatives.
• Strong communication and leadership skills, with the ability to influence and guide both clients and internal teams.
• Proficient in warehouse management systems (WMS) and other logistics software.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

Preferred Qualifications:

• Experience managing large client accounts in a 3PL setting.
• Project management certification (e.g., PMP) or similar experience managing large-scale projects.

What We Offer:

• Competitive Compensation (base + bonus).
• Comprehensive medical, dental, and vision coverage.
• 401(k) matching plan.
• Life insurance and disability benefits.
• PTO/Vacation plan.

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