Project Manager

ImageWorks Display; Winston-Salem (NC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account (HSA)

401(k) with company match

Paid Time Off

Job summary

ImageWorks Display is seeking an organized Project Manager to lead the execution of custom retail display programs from concept to completion. You will coordinate cross-functional teams, manage schedules, and protect customer relationships while delivering on-time, on-budget results.

The role requires strong communication, analytical thinking, and exceptional attention to detail. You will partner with engineering, design, procurement, supply chain, and sales to drive successful outcomes and

Qualifications

• Bachelor's degree in Business, Engineering, or a related field or equivalent experience.
• 3+ years of experience in Project Management or related customer-facing roles.
• Proven ability to manage multiple concurrent projects in a fast-paced environment.
• Strong organizational, planning, and communication skills.
• Experience with ERP systems (NetSuite) and BI/reporting tools is preferred.
• Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, Word) and data-driven decision making.

Responsibilities

• Lead multiple customer projects from order receipt through successful completion.
• Develop and communicate project schedules, milestones, and deliverables.
• Coordinate across Engineering, Design, Procurement, Supply Chain, Operations, Quality, Logistics, and Sales.
• Monitor progress, identify risks, and manage expectations to ensure on-time delivery.
• Maintain accurate project documentation in the ERP system and track budgets.

Skills

Project management

Communication

Analytical skills

Detail oriented

Education

Bachelor's degree or equivalent

Tools

NetSuite ERP

Power BI

Excel

SmartSheets

Job description

Lead Projects. Build Partnerships. Deliver Exceptional Results.

At ImageWorks Display, we create innovative retail fixtures and custom point-of-purchase display solutions that help brands connect with consumers where it matters most: in the store. Our team partners with leading consumer brands and retailers to transform ideas into high-impact retail environments through creativity, engineering, and flawless execution.

We're looking for an organized, proactive, and customer-focused Project Manager to lead the successful execution of custom retail display programs from concept through completion. This role is ideal for someone who enjoys building relationships, solving complex challenges, coordinating cross-functional teams, and ensuring every detail comes together to deliver an exceptional customer experience.

If you thrive in a fast-paced environment where no two projects are exactly alike, we'd love to meet you.

Position Summary

The Project Manager serves as the central point of coordination for assigned customer projects, ensuring seamless communication between customers and internal teams throughout the entire project lifecycle. From order entry through design, engineering, sourcing, production, logistics, and final delivery, the Project Manager is responsible for keeping projects on schedule, identifying and mitigating risks, managing customer expectations, and delivering successful outcomes. The ideal candidate is highly organized, analytical, and comfortable leveraging project management and business intelligence tools to monitor project performance, communicate status, and support data-driven decision making.

Essential Responsibilities

Project Leadership

• Manage multiple customer projects simultaneously from order receipt through successful completion.
• Develop, maintain, and communicate project schedules, milestones, and deliverables.
• Drive projects forward by coordinating activities across Engineering, Design, Procurement, Supply Chain, Operations, Quality, Logistics, and Sales.
• Monitor project progress and proactively identify risks, roadblocks, and opportunities.
• Ensure projects are delivered on time, within scope, and aligned with customer expectations.

Customer Relationship Management

• Serve as the primary point of contact for assigned customer projects.
• Build trusted relationships through consistent communication and exceptional customer service.
• Conduct project kickoff meetings and provide regular project status updates.
• Manage customer expectations throughout the project lifecycle.
• Resolve customer concerns professionally while maintaining strong business relationships.

Cross-Functional Collaboration

• Partner closely with internal departments to ensure alignment on priorities, timelines, and project objectives.
• Facilitate effective communication among all project stakeholders.
• Escalate issues appropriately while driving timely resolution.

Project Execution & Administration

• Maintain accurate project documentation within the company's ERP system.
• Coordinate engineering changes, customer revisions, and production updates.
• Manage project schedules, meeting notes, action items, approvals, and deliverables.
• Ensure customer requirements are communicated clearly throughout the organization.
• Support change order management and customer approvals.

Financial & Operational Oversight

• Review customer requirements, quotations, and purchase orders for completeness and accuracy.
• Monitor project budgets, timelines, and profitability.
• Assist with project forecasting and resource planning.
• Identify opportunities to improve project efficiency while maintaining quality and customer satisfaction.

Reporting & Continuous Improvement

• Utilize ERP system and other business tools to track project performance, monitor key metrics, and provide visibility to stakeholders.
• Develop dashboards, reports, and project status updates to support informed decision-making.
• Identify opportunities to improve project workflows, communication, and operational efficiency.
• Participate in continuous improvement initiatives and share lessons learned across project teams.

Qualifications

Required

• Bachelor's degree in Business, Engineering, Supply Chain, Project Management, or a related field, or equivalent professional experience.
• 3+ years of experience in Project Management, Operations, Account Management, Supply Chain, or a related customer-facing role.
• Proven ability to successfully manage multiple concurrent projects in a fast-paced environment.
• Excellent organizational, planning, and time management skills.
• Exceptional verbal, written, and interpersonal communication skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office, particularly Excel, Outlook, PowerPoint, and Word.
• Ability to build collaborative relationships across multiple departments.
• Ability to manage competing priorities while maintaining exceptional customer service.

Preferred

• Experience within retail displays, point-of-purchase merchandising, manufacturing, packaging, consumer products, retail fixtures, or industrial project management.
• Experience using ERP systems (NetSuite preferred)
• Experience using project management software such as SmartSheets.
• Experience creating reports, dashboards, and performance metrics using Microsoft Power BI.
• Familiarity with project management methodologies and best practices.
• Experience coordinating projects involving engineering, procurement, manufacturing, or supply chain operations.

What Makes You Successful

• Outstanding communicators
• Organized and detail-oriented
• Calm under pressure
• Customer-focused problem solvers
• Collaborative relationship builders
• Adaptable and resourceful
• Data-driven decision makers
• Accountable, dependable, and results-oriented

Why Join ImageWorks Display?

At ImageWorks Display, you'll help bring innovative retail solutions to life while working alongside talented professionals across engineering, design, manufacturing, supply chain, and sales. We foster a collaborative environment where ideas are encouraged, continuous improvement is embraced, and every team member plays an important role in our success. You'll have the opportunity to make a meaningful impact while growing your career in an organization that values innovation, teamwork, and exceptional customer service.

Our Core Values guide everything we do:

• Extreme Client Centricity
• Strategic Agility
• Competitive Spirit
• Industry Partnerships

Benefits

• Competitive base salary
• Performance bonus opportunity
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• 401(k) with company match
• Paid Time Off
• Paid Holidays
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Professional development and career growth opportunities

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Ability to occasionally lift up to 25 pounds.
• Ability to visit manufacturing facilities, warehouses, customer locations, and trade shows as needed.
• Ability to travel occasionally for customer meetings, project support, and industry events (approximately 10–20%).

Why You'll Love This Role

This is more than a traditional project management position. You'll be the driving force behind bringing innovative retail experiences to life, leading projects that move from concept to reality while partnering with some of the most recognizable brands in the marketplace.

If you enjoy solving complex challenges, building lasting relationships, collaborating with talented teammates, and seeing the tangible results of your work in stores across the country, this is the opportunity for you.

Equal Opportunity Employer

ImageWorks Display is proud to be an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local law.