Project Manager

Switch; United States; Remote; USD 95,000 - 130,000; Full time

Job summary

Switch is seeking a Project Manager to coordinate customer implementations and connectivity initiatives across the sales lifecycle. You’ll partner with Sales, Solutions Architecture, carrier partners, and customers to ensure services are delivered on schedule and with high quality.

You will support engineering initiatives, maintain project plans, and expand knowledge in telecom engineering and project management tools while delivering a seamless customer experience.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Six or more years of customer-facing experience within telecommunications.
• Experience managing multiple telecom or infrastructure projects.
• Strong understanding of Ethernet, MEF services, wavelength, IP networking, MPLS, SD-WAN, and voice services.
• Experience coordinating work across internal teams, customers, carriers and external partners.
• Strong project management, organizational and communication skills.

Responsibilities

• Participate in pre-sales customer meetings to support technical discussions and project planning.
• Build and maintain relationships with customer stakeholders throughout the project lifecycle.
• Serve as the central coordinator between customers, carrier partners, and Switch teams.
• Communicate milestones, schedules, risks, and deliverables to stakeholders.
• Coordinate multiple carrier vendors to ensure timely service delivery.
• Support post-sales requests and coordinate with Sales on upgrades/moves/adds/changes.
• Develop and maintain customer-facing and internal project plans.
• Support engineering initiatives from Solutions Architecture, including fiber mapping and infrastructure docs.
• Expand technical knowledge through ongoing telecom engineering and PM tools learning.

Skills

Project management

Stakeholder management

Telecommunications

Communication

MS Office

PM software

Education

Bachelor's degree

Tools

Visio

Google Earth

Fiber Locator

Job description

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

The Role: Project Manager

As a Project Manager, you will support customer implementations and strategic connectivity initiatives throughout the sales lifecycle. This role partners closely with Sales, Solutions Architecture, carrier partners, and customers to coordinate project delivery, maintain clear communication, and ensure services are delivered accurately and on schedule.

You will also contribute to engineering-related initiatives that support connectivity design, infrastructure planning, and customer solution development while helping maintain a seamless customer experience.

What You’ll Do

Participate in customer meetings during the pre-sales process to support technical discussions and project planning.

Build and maintain strong working relationships with customer stakeholders throughout the project lifecycle.

Serve as a central point of coordination between customers, carrier partners, and internal Switch teams.

Communicate project milestones, schedules, risks, and deliverables to internal and external stakeholders.

Coordinate multiple carrier vendors to ensure services are delivered accurately and on schedule.

Support post-sales customer requests, including upgrades, moves, adds, and changes, while coordinating with the Sales team as appropriate.

Develop and maintain customer-facing and internal project plans throughout implementation.

Support engineering initiatives assigned by the Solutions Architecture team, including fiber diversity studies, mapping projects, and infrastructure documentation.

Expand technical knowledge through ongoing learning related to telecommunications engineering, connectivity infrastructure, and project management tools.

Support additional projects and initiatives as assigned.

What We’re Looking For

You communicate clearly and build strong relationships with customers and internal teams.

You manage multiple complex projects while maintaining attention to detail.

You balance customer expectations with operational requirements and project timelines.

You remain organized and proactive in fast-paced environments.

You collaborate effectively across technical and business functions.

You identify issues early and help drive practical solutions.

You are committed to delivering a high-quality customer experience.

What You’ll Bring

Required

Bachelor's degree or an equivalent combination of education and experience.

Six or more years of customer-facing experience within the telecommunications industry.

Experience managing multiple concurrent telecommunications or infrastructure projects.

Strong understanding of telecommunications products and network services, including:

Ethernet

MEF services

Wavelength services

IP networking

MPLS

SD-WAN

Voice services

Experience coordinating work across internal teams, customers, carriers, and external partners.

Strong project management, organizational, and communication skills.

Advanced proficiency with Microsoft Office applications.

Experience using project management software.

Preferred

Project Management Professional (PMP) certification.

ITIL certification.

Experience with data center architecture or mission-critical infrastructure.

Familiarity with engineering tools such as Visio, Google Earth, Fiber Locator, or similar technologies.

We recognize that qualified candidates may not meet every preferred qualification. If your experience aligns with the core responsibilities of the role, we encourage you to apply.

Why Switch?

A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.

Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities and advancement in a stable, growing company.

Generous Benefits Package – Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference

This is more than a job—it’s a mission. If you’re ready to help deliver innovative connectivity solutions that power the world's most advanced digital infrastructure, we want to hear from you.