Customer Success Manager

Motion Recruitment; Sinclair (WY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid holidays

Job summary

Motion Recruitment in Wyoming is looking for a Customer Engagement Manager to lead relationships with key program participants. You will act as a trusted advisor and ensure participants are maximizing their experience while shaping product direction through valuable insights.

This hybrid role requires strategic relationship-building in a fast-paced environment. Ideal candidates will have a strong background in customer success or account management.

Qualifications

• Experience in customer success, strategic account management, or customer engagement.
• Strong relationship-building and communication skills are a must.
• Ability to handle complex, cross-functional environments with ambiguity.

Responsibilities

• Build and maintain strong relationships with key customers.
• Drive customer success through engagement strategies aligned with business objectives.
• Act as the voice of the customer to influence improvements.
• Support cross-functional initiatives and projects in a dynamic environment.
• Remove friction and enhance the overall customer experience.

Skills

Customer success

Strategic account management

Relationship-building

Communication skills

Cross-functional collaboration

Job description

Customer Engagement Manager (Lighthouse Program)

Hybrid in San Francisco

This position offers comprehensive benefits and paid holidays.

This role sits within a customer-obsessed program focused on partnering directly with customers to shape product direction, remove friction, and drive meaningful, measurable outcomes. Customers act as strategic partners, providing real-world insights that influence product strategy, improve experiences, and help scale impact across the ecosystem.

About the Role:

We are seeking a strategic, relationship-driven Customer Engagement Manager to lead and grow relationships with key program participants. In this role, you will serve as a trusted advisor externally and a strong internal advocate, ensuring customers are fully realizing value while also shaping product and experience direction through their feedback and insights.

This is a fast-moving, highly matrixed environment that requires comfort with ambiguity, strong ownership, and the ability to operate without a rigid playbook.

What You’ll Do:

• Build and maintain strong relationships with key customers, serving as their primary point of contact
• Drive customer success through tailored engagement strategies aligned to business objectives
• Act as the voice of the customer internally to influence product, experience, and process improvements
• Support cross-functional initiatives and special projects in a dynamic environment
• Partner across teams to remove friction and improve the overall customer experience

What We’re Looking For:

• Background in customer success, strategic account management, or customer engagement
• Strong relationship-building and communication skills
• Experience working in complex, cross-functional environments
• Comfortable navigating ambiguity and shifting priorities
• Ability to drive outcomes independently and strategically