Project Manager

Boundless Immigration; Seattle (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

Boundless Immigration in Seattle seeks a Project Manager to own day-to-day case execution and the long-term health of assigned corporate accounts. You will serve as the primary relationship manager for HR and people ops, coordinating cross-functional teams across legal, operations, support, and product to deliver consistently high-quality immigration services.

You will apply case management rigor, respond within SLAs, maintain status reports, identify blockers, and drive improvements to keep

Qualifications

• 4 years minimum immigration related experience.

Responsibilities

• Serve as the primary relationship manager for corporate clients—building trust with HR and people ops leaders while coordinating cross-functional teams (legal, operations, support, and product).
• Own the long-term health of assigned accounts, including setting expectations, responding within SLAs, and delivering status reporting.
• Identify blockers, lead escalations, and improve workflows to keep clients confident in Boundless as their immigration partner.

Skills

Immigration experience

Job description

Who Boundless Is

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses. We are the largest player in the family immigration industry, and a high-growth challenger serving corporate clients. Across both consumer and business segments, we’ve aided over 100,000 individuals in their quest for U.S. residency. We're backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs’ foundation), Two Sigma Ventures, and Jerry Yang. Today, we are a dynamic growth-stage technology company with 350+ employees across the U.S. and Philippines. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success.

Boundless is disrupting the status quo, and paving the way for Immigration Tech.

To make a meaningful difference in the lives of immigrants, we think without bounds by reimagining the immigrant experience. We are building a culture that reinforces inclusion and belonging, not just for our employees, but also for our customers.

The Project Manager (PM) at Boundless is a core member of our Client Success organization

responsible not only for excellent day-to-day case execution, but also for owning the long-term health of assigned accounts. You will serve as the primary relationship manager for corporate clients—building trust with HR and people ops leaders—while coordinating cross-functional teams (legal, operations, support, and product) to deliver a consistently high-quality experience. In this role, you’ll combine case management rigor with account management discipline: setting clear expectations, responding within SLAs, driving meeting cadence, delivering status reporting, anticipating risks, and ensuring clients feel informed and supported across their full employee population. You’ll proactively identify blockers, lead escalations, and improve workflows so cases move efficiently and clients stay confident in Boundless as their immigration partner. Your ability to manage stakeholder relationships, communicate clearly, and operate with urgency will directly impact retention, expansion, and client satisfaction.

What You Will Do

• Stay current on product and immigration updates through training and workshops, applying changes to improve client outcomes and experience.

About You

• 4 years minimum immigration related experience

Boundless offers employees the unique opportunity to grow professionally as leaders in the online immigration industry while driving positive social change. Every employee is essential to achieving our core mission of empowering every family to navigate the immigration system more confidently, rapidly and affordably. We are trailblazers in the online immigration space because we aren’t constrained by convention - We think without bounds. Boundless is a place for employees who aren’t afraid to continuously try new things. We value a spirit of inquiry and look for individuals who ask questions and challenge ideas to move us forward, to understand the why. We encourage our employees to focus on outcomes over output and to address complex challenges with simple solutions. Boundless is all about ownership, accountability, and flexibility in how we approach our individual company roles, and the industry as a whole. Compensation Compensation for this role includes both cash and equity.