Project Manager

Optimum; Plano (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Optimum is a communications and media company that enables customers through connectivity. We are seeking a Project Manager to lead and direct the implementation of multiple small to medium-scale projects across Customer Experience, Operations, Field Service, Sales, Marketing or Product releases.

The role focuses on delivering projects on time and within budget while coordinating cross-functional teams. Candidates should have at least five years of PM responsibility, formal training or PMP, and

Qualifications

• 60 college credits preferred or related work experience.
• PMI-PMP or similar certification preferred.
• Minimum five years of project management responsibility leading cross-functional teams.
• Strong knowledge of cable industry, digital solutions and customer experiences.
• Experience presenting materials to executives and coordinating cross-functional status updates.
• Experience with lifecycle methodologies (Waterfall, Agile).

Responsibilities

• Manage and direct implementation of small to medium-scale projects across CX, Operations, Field Service, Sales, Marketing or Product release as assigned by the Director for PMO.
• Oversee project scope, cost, schedule, risks/issues, resources, communications and change requests.
• Coordinate project resources across business and technology groups to ensure high-quality delivery.
• Ensure on-time, on-budget delivery with required business functionality across multiple groups.

Skills

Project management

Stakeholder communication

Data analysis

Software development lifecycle

Agile and Waterfall methodologies

Cross-functional collaboration

Leadership

Education

60 college credits or equivalent

PMP or similar certification

Tools

Microsoft Project

PowerPoint

Visio

Excel

Teams

Smartsheets

SharePoint

Job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

Optimum is a communications and media company that enables our customers through the power of connectivity. With a relentless focus on challenging today's norm while developing the telecommunications of the future, our products and services bring people closer together and connect them to the things that matter most to them, faster and more easily than ever before. To meet the needs of our customers, Optimum is building a company and a workforce that is equipped to deliver on the Optimum promise. That means creating an environment that attracts and retains the best talent and reflects the ideas, perspective and backgrounds of the diverse communities and people we serve across the country. Optimum believes that great ideas and the opportunity to deliver for our customers should come from every member of our team. And when our make-up and mindset reflect that of the world in which we live, we're all the stronger for it.

Responsibilities

• We are looking for a Project Manager that will be responsible for managing and directing the implementation of one or more small to medium-scale Customer Experience, Operations, Field Service, Sales, Marketing or Product release projects as assigned by the Director for Project Management Office.
• The Project Manager will also be directly responsible for managing/overseeing project: scope, cost, schedule, risks/issues, human resources, communications and change requests.
• Additionally, the Project Manager will coordinate project resources across many business and technology groups ensuring consistent delivery of high-quality projects.
• The key focus of this position is overall management of all projects across multiple business groups providing delivery of such projects on-time, on-budget with required business functionality.

Qualifications

• Minimum of 60 college credits preferred or equivalent related work experience.
• Formal project management training/certification (e.g., Project Management Institute- Project Management Professional (PMP)) is preferred
• Minimum five years of project management responsibility, demonstrating leadership skills and managing technical and non-technical staff, small to medium-scale Projects and financials through various life-cycle phases (cross functional experience highly desirable)
• Strong understanding of cable industry, digital solutions and customer experiences in the development, and implementation of projects, preferably across multiple business groups.
• Experience with presentation skills to draft professional, formal briefing material
• Experience coordinating project execution, and communicating succinct project status' with multiple functional groups such as Operations, Product, Marketing, Field Services and Operations teams
• Ability to interpret data analyses for operational insights and areas of needed improvement
• Strong understanding of product lifecycle management. Experience in full project management life cycles with both custom development, operational enhancements and package based application deployments Knowledge of digital solutions, customer care centers (Operations), and customer experiences (e.g. SMS, Messaging, Chatbots, IVR, Verint Voice and Screen recordings, Medallia Surveys, agent metrics and desktop tools, and customer and agent experience) Detailed knowledge and use of Microsoft Project, PowerPoint, Visio, Excel and Teams, Smartsheets, and SharePoint Knowledge and use of formal software development lifecycle methodologies, including: Waterfall, and Agile

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of Be The Difference where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.