Project Manager

Blue Kangaroo Packoutz of Encino and Ventura; Miamisburg (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

401(k) matching

Competitive salary

Job summary

Blue Kangaroo PACKOUTZ is a contents cleaning and restoration company. We’re focused on best practices for handling personal and business assets, restoring what people value most after damage.

We seek a senior operations leader to coordinate field and production services, and engage with clients and adjusters to ensure smooth restorations. The role emphasizes site inspections, scope development, detailed estimates, staff supervision, and adherence to safety and quality standards.

Qualifications

• Degree or equivalent industry experience required.
• IICRC certification preferred.
• 3+ years project management in restoration.
• 3+ years contents inventory, pack-out, storage, and pack-back.
• Strong understanding of insurance claim processes.
• Proficient in estimating, content restoration workflows, and supervision.
• Valid US driver’s license with acceptable driving record.
• Ability to lift 25–50 lbs and work in field conditions.

Responsibilities

• Oversee and manage all restoration project aspects: inventory, pack-out, cleaning, storage, and pack-back.
• Perform initial site inspections, scope development, and detailed estimates.
• Ensure timely submission of final paperwork to insurers (<3 days; max 7 days).
• Lead planning meetings with internal stakeholders.
• Schedule and allocate labor, subcontractors, equipment, and materials.
• Use PSA, iCat, and Xactimate for project management and inventory.
• Maintain regular communication with customers, vendors, adjusters, and team.
• Troubleshoot salvageability and address customer concerns.
• Ensure safe packaging of contents for transport.
• Monitor KPIs: cycle time, margin, targets, customer satisfaction.
• Manage budgets to ensure profitability.
• Prepare reports for leadership.
• Train and supervise production staff and temporary labor.
• Ensure documentation and updates are recorded in the system.
• Oversee safety, workflow efficiency, and satisfaction metrics.
• Conduct field visits and vehicle inspections for compliance.
• Operate company vehicles and equipment as needed.

Skills

Project management

Contents inventory management

Estimating

Team supervision

Communication

Bilingual English/Spanish

Education

Associate’s or Bachelor’s degree

PMP certification

IICRC certification (CPT/FSRT)

Equivalent industry experience

Tools

PSA

iCat

Xactimate

Google Suite

Mobile field tools

Job description

Benefits

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Competitive salary

This key team member will oversee field & back-office management of projects. They will provide expert level execution of contents inventorying, pack-out, cleaning / restoration, storage, pack back and other related production services. In addition, initial site inspections and customer engagement will be necessary. He / She will ensure timely & accurate preparation of estimates to insurance carriers and communicate with adjusters / customers on an as needed basis. This team member is responsible for the oversight and training of production level team members such as crew members, cleaning technician, warehouse material handlers and temporary laborers. He / she reports directly to the General Manager and is considered their go-to resource for all things production related. This manager's objective is to remove daily production related tasks from the general manager while ensuring workflow efficiencies and excellent customer service.

Required Resources

• Associate’s or Bachelor’s Degree preferred; PMP Certification preferred; Equivalent industry experience may be accepted
• IICRC certification preferred (CPT, FSRT, etc.)
• 3+ years experience in project management in the restoration field
• 3+ years experience in contents inventory management, pack-out, material handling, restorative cleaning, storage, and pack-back services
• Strong understanding of insurance claim processes and carrier documentation requirements
• Proficient in estimating, contents restoration workflows, and team supervision
• Strong working knowledge of software platforms such as PSA, iCat, Google Suite, and mobile field tools
• Reliable transportation to and from the facility and job sites
• Valid U.S. driver’s license with a driving record that meets company insurance eligibility requirements (operation of company vehicles will be required)
• Must be able to pass a background check and be free of any violent crime convictions or theft-related felonies within the past 10 years
• Strong written and verbal communication skills, including the ability to work effectively with a bilingual (English/Spanish) workforce

Expectations For Daily Operational Excellence

• Oversee and manage all aspects of restoration projects including contents inventorying, pack-out, cleaning, storage, and pack-back operations
• Perform initial site inspections, develop scopes of work, and ensure timely preparation and submission of detailed estimates
• Ensures effective workflow management and maintains timely completion and submission of final paperwork to insurance adjuster(s) upon project completion (goal is to consistently submit < 3 days with no submission greater than 7 days)
• Conduct project planning meetings with internal stakeholders
• Lead all job planning, scheduling, and resource allocation—including labor, subcontractors, equipment, and materials
• Provide expert-level use of project management and contents inventory systems such as PSA, iCat, and Xactimate
• Communicate regularly with customers, vendors, insurance adjusters, and internal stakeholders to ensure expectations are met or exceeded
• Troubleshoot contents salvageability and/or customer concerns
• Ensure technicians package contents safely and securely to prevent damage during transport and handling
• Monitor progress against project KPI’s such as job cycle time, margin, targets, and customer satisfaction scores
• Manage project budgets by monitoring expenses and ensuring profitability goals are consistently achieved
• Prepare reports for internal leadership team
• Train, mentor, and supervise production team members including crew leaders, cleaning technicians, warehouse staff, and temporary laborers
• Ensure all project documentation, customer updates, and job notes are accurately recorded in the job management system
• Oversee production workflow efficiency, safety compliance, and customer satisfaction metrics
• Conduct regular field visits and vehicle inspections to ensure adherence to safety, cleanliness, and operational standards
• Operate company vehicles, box trucks, trailers, forklifts, pallet jacks, and specialized cleaning equipment as needed

Essential Skills And Competencies

• Highly proficient in job estimating, project scheduling, and progress tracking utilizing iCat, PSA, or similar job management platforms
• Proficient in Google Suite, email, and mobile applications
• Expert in digital contents inventory and restoration procedures
• Strong leadership skills with the ability to instruct and motivate production labor teams
• Ability to multitask, set priorities, and effectively delegate tasks under tight deadlines
• Effective communicator with clients, insurance professionals, and team members
• Demonstrated ability to troubleshoot customer issues, assess salvageability, and uphold service excellence
• Familiarity with SDS protocols and safe handling of chemicals and materials
• Able to lift 25 - 50 lbs and perform physical tasks in field conditions
• Ability to sit or stand for periods of > 2 hours continuously
• Maintains a professional, customer-first attitude aligned with company values of honesty, empathy, and servant leadership
• Committed to continuous improvement and creating a positive team culture
• Maintains a good attendance record with minimal unexcused absences or tardiness, ensuring project timelines are met
• Ability to safely and effectively operate specialized equipment, machinery, and vehicles
• Availability to respond to infrequent after-hours customer emergencies

Compensation: $50,000.00 - $65,000.00 per year

What We Do

Blue Kangaroo PACKOUTZ is a comprehensive contents cleaning and restoration company. We’re focused on utilizing industry best practices for the handling of personal and business assets. Our work is so important because we’re restoring what people value most. Clients seek out Blue Kangaroo PACKOUTZ after fire, water, mold, or other damage—it’s a very sensitive situation they’re facing, so we work hard to make the restoration process seamless and stress-free.

Who We Hire

We look for individuals with skills such as truck driving, warehousing, sewing, woodworking, crafting, cleaning, and other restoration-related activities. We also know that not everyone comes to us with these skills. That’s why we put each specialist—those with or without training—through an in-depth and comprehensive training program. Each Blue Kangaroo PACKOUTZ member learns the entire contents restoration process while honing in on their specific cleaning or restoration skills. It’s all a part of our ongoing support and training experience.