Project Manager

EML; Kansas City (MO); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company bonus scheme

Hybrid working culture

Parental leave

Funding for professional memberships

Healthcare benefits

401(k) match

Paid time off

Job summary

EML Payments is seeking a Project Manager to wear multiple hats during client program implementations, including business analysis, technical consulting, configuration, and traditional project management services. You will establish project requirements, define solution details, manage client integrations, test end-to-end solutions, and drive program implementation.

Key responsibilities include leading design, providing status updates, removing barriers, creating documentation, submitting

Qualifications

• 3+ years of program management or project management experience.
• PMP Certification preferred.
• Experience in prepaid, banking or other financial services industry.
• Obsessively customer focused.

Responsibilities

• Leads client program design, implementation, testing, and launch by collaborating with internal and client stakeholders.
• Provides timely project status updates to client and internal stakeholders; including road block issues.
• Responsible for driving efforts to remove barriers and ensure successful completion of the overall project.
• Creates documentation and trains as needed to ensure all internal and external teams understand how the new program will operate.
• Completes and submits documentation to sponsor banks and networks for review and approval.
• Performs quality assurance testing on all project details to ensure a successful launch.
• Develops new processes to support client needs as dictated by contract or statement of work.

Skills

Project management

Customer focus

Attention to detail

Technical aptitude

Time management

Job description

EML Payments is a global leader in payments transaction technologies, turning everyday interactions with businesses into exceptional experiences.

We are an ASX listed global tech company - and we run the everyday transactions that make your life easier. EML is an issuer and processor of prepaid financial cards, ranging from reloadable cards through to traditional, single-store gift cards. We run in the background behind gift card, salary packaging and employee rewards programs and our headquarters are located in Melbourne, Australia, with approximately 450 employees across Australia, North America, and the UK/EU. We serve clients in 27 countries, process transactions exceeding AUD120B annually, and are focused on delivering double-digit growth by FY27.

Our culture & values

Our team knocks the boring out of payments and we do it in our own unique way: having a ‘one team’ mentality, being open, honest and trusted, bringing awesome every day, and knowing that simplicity is genius! Our core values are One Team, Openness, Awesomeness and Simplicity.

Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.

What you’ll do

We’re looking for a Project Manager that wants to wears multiple hats during the implementation of a client program. This includes business analysis, technical consulting and configuration, as well as providing traditional project management services. As a business analyst and consultant, you will be responsible for establishing project requirements, defining solution details, managing client integrations, testing the end to end solution, and driving program implementation.

Key Responsibilities:

• Leads client program design, implementation, testing, and launch by collaborating with internal and client stakeholders
• Provides timely project status updates to client and internal stakeholders; including road block issues
• Responsible for driving efforts to remove barriers and ensure successful completion of the overall project
• Creates documentation and trains as needed to ensure all internal and external teams to ensure understanding of how the new program will operate
• Completes and submits documentation to sponsor banks and networks for review and approval
• Performs quality assurance testing on all project details to ensure a successful launch
• Develops new processes to support the client needs as dictated by the contract or statement of work, and secures necessary organizational buy in

What you’ll bring

To succeed in this role, you will have:

• 3 + years of program management or project management experience
• PMP Certification preferred
• Experience in prepaid, banking or other financial services industry
• Obsessively customer focused
• Strong attention to detail
• Technical aptitude
• Experience prioritizing and breaking down tasks
• Experience meeting demanding schedules and timelines
• Experience with principles practices, methods, procedures and terminology used in project management
• Demonstrates flexibility in a fast paced environment with constantly changing priorities.

What we offer you

If you love what you do, you should love where you do it. We offer you:

• Participation in the company bonus scheme.
• A flexible hybrid working culture where you’re empowered to work in a way that suits your lifestyle.
• Parental support including up to 12 weeks of fully paid parental leave.
• Growth and development opportunities including access to funding for professional memberships, certifications, conferences and more.
• A culture that values collaboration, learning and continuous improvement.
• A global business landscape that connects you with colleagues working throughout Australia, UK, North America and Europe.
• Opportunities for international travel
• Exposure to cutting-edge payment technologies and API-first solutions.
• Opportunities to influence product development and process innovation.
• Health Care: Eligible for healthcare benefits after the waiting period. EML covers over 90% of medical premiums for you and your dependents, and 75% of dental and vision premiums.
• 401(k) Plan: 4% company match, eligible from the 1st of the month after 30 days of employment, with immediate vesting
• Paid Time Off: 25 days of PTO, plus additional leave programs including birthday leave, volunteer leave, and an extra annual leave program of a further 5 days.

Our commitment to Equal Employment Opportunity

Integrated into our Core Values is EML's commitment to diversity, equity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and empowered to reach their full potential.

We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.