Operations Manager – Janitorial & Floor Care Operations

Velociti Services; Phoenix (AZ); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Basic Life Insurance

Short-Term Disability Insurance

Medical Insurance

Vision Insurance

Additional Life & AD&D Insurance

Supplemental Short-Term Disability Ins

Long-Term Disability Insurance

Hospital Indemnity Insurance

Critical Illness Insurance

401(k) Retirement Savings Plan

Job summary

Velociti Services is seeking an experienced Senior Operations Manager to lead large-scale janitorial and floor care operations in the Phoenix area. You will oversee service delivery, drive continuous improvement, and ensure safety, quality, and client satisfaction across multiple sites.

The role requires hands-on leadership, coaching of supervisors and frontline staff, and strong collaboration with HR and talent teams to optimize staffing and workforce planning.

Qualifications

• 5+ years of progressive leadership experience in commercial janitorial services, facilities management, or related fields.
• Experience managing large-scale facility operations with sizable hourly workforces.
• Strong background in floor care programs and specialty cleaning services is a plus.
• Proven ability to lead managers, supervisors, and frontline teams.
• Experience managing client relationships within a contracted services environment.
• Solid understanding of labor management, scheduling, QA, safety practices, and regulatory compliance.
• Demonstrated ability to improve operational performance while developing teams.
• Excellent leadership, communication, and problem-solving skills.
• Hands-on leadership within a fast-paced facility environment.

Responsibilities

• Provide overall leadership and direction for janitorial and floor care operations.
• Oversee daily service execution, ensuring quality standards and contractual requirements are met.
• Lead supervisors, managers, and frontline associates through coaching and performance management.
• Conduct regular reviews, inspections, and quality audits.
• Identify opportunities to improve productivity and service delivery.
• Develop and execute action plans to address performance gaps.
• Lead cleaning programs including floor care and specialty projects.
• Ensure teams are trained and equipped to follow proper procedures and safety practices.
• Build a culture of accountability and continuous improvement.
• Partner with Talent Acquisition and HR on staffing and workforce planning.
• Prepare future leaders and serve as the client’s operational partner.

Skills

Leadership & people mgmt

Facilities management

Operational excellence

Client relationship mgmt

Safety compliance

Quality assurance

Job description

The Operations Manager provides strategic and hands-on leadership for a large commercial janitorial and floor care operation. This role oversees daily service delivery, develops operational leaders, drives continuous improvement, and ensures consistent execution of quality, safety, and customer service standards.

This position requires a highly visible field leader who can effectively balance operational strategy with hands-on execution, build strong teams, and deliver measurable results.

Key Responsibilities

Operational Leadership:

• Provide overall leadership and direction for janitorial and floor care operations
• Oversee daily service execution, ensuring quality standards and contractual requirements are consistently met
• Lead supervisors, managers, and frontline associates through coaching, accountability, and performance management
• Conduct regular operational reviews, facility inspections, and quality audits
• Identify opportunities to improve productivity, service delivery, and operational efficiency
• Develop and execute action plans to address performance gaps
• Lead commercial cleaning and specialty floor care programs, including: Daily janitorial services
• Floor stripping and refinishing
• Waxing and recoating
• Burnishing and polishing
• Deep cleaning programs
• Specialty cleaning projects
• Ensure teams are trained and equipped to execute proper cleaning procedures and floor care standards
• Drive consistency in equipment utilization, chemical management, safety practices, and quality expectations:
• Lead, mentor, and develop operational leaders, supervisors, and frontline employees.
• Build a culture of accountability, engagement, and continuous improvement.
• Establish clear performance expectations and provide ongoing coaching, feedback, and performance management.
• Partner with Talent Acquisition and Human Resources on staffing, onboarding, retention, and workforce planning.
• Identify, develop, and prepare future leaders within the organization.
• Serve as the primary operational partner to the client, ensuring exceptional service delivery and customer satisfaction.
• Build strong client relationships through proactive communication, responsiveness, and operational excellence.
• Lead the resolution of service concerns, escalations, and operational challenges.
• Participate in client performance reviews, business reviews, and operational planning discussions.
• Identify opportunities to enhance service quality, improve efficiencies, and strengthen long-term client partnerships.

Financial & Business Management:

• Manage operational performance through effective labor planning, scheduling, and resource allocation.
• Monitor labor utilization, overtime, supplies, equipment, and operating expenses.
• Analyze operational and financial performance metrics to identify improvement opportunities.
• Support financial objectives through operational discipline, cost management, and continuous improvement initiatives.
• Ensure staffing levels and resources are effectively aligned to meet service expectations and contractual requirements.

Required Qualifications:

• 5+ years of progressive leadership experience in commercial janitorial services, facilities management, environmental services, or integrated facilities services.
• Experience managing large-scale facility operations with significant hourly workforces.
• Strong background in commercial floor care programs and specialty cleaning services.
• Proven experience leading managers, supervisors, and frontline teams.
• Experience managing client relationships within a contracted services environment.
• Strong understanding of labor management, scheduling, quality assurance, safety practices, and operational compliance.
• Demonstrated ability to improve operational performance while developing high-performing teams.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to provide hands-on leadership within an active, fast-paced facility environment.

Preferred Qualifications:

• Experience with a national facilities services provider or commercial cleaning organization.
• Experience managing large corporate, industrial, aviation, healthcare, manufacturing, or other high-traffic facilities.
• Background managing complex service operations with demanding customer expectations.
• Bilingual in English and Spanish preferred.
• Experience with WinTeam or similar workforce or facilities management software.

Ideal Candidate Profile

The successful candidate is:

• A hands-on operational leader who leads from the field.
• Experienced managing large janitorial or facilities services teams.
• Knowledgeable in commercial floor care programs, cleaning methodologies, and quality standards.
• Skilled at developing supervisors, building strong teams, and driving accountability.
• Comfortable managing client expectations while delivering outstanding operational results.
• Passionate about service excellence, employee development, and continuous improvement.

Why Join Velociti Services?

At Velociti Services, we believe exceptional service starts with exceptional people. As a Senior Operations Manager, you will have the opportunity to make a direct impact on operational performance, employee engagement, and client satisfaction while leading large-scale facilities operations for a growing national organization.

Join a team where your leadership, expertise, and commitment to excellence are recognized, supported, and rewarded.

Velociti Services offers a comprehensive benefits package designed to support the health, financial security, and well-being of our team members.

Company-Provided Benefits:

(Available to full-time employees working 30+ hours per week)

• Basic Life Insurance
• Short-Term Disability Insurance

Voluntary Benefits:

• Medical Insurance
• Vision Insurance
• Additional Life & AD&D Insurance
• Supplemental Short-Term Disability Insurance
• Long-Term Disability Insurance
• Hospital Indemnity Insurance
• Critical Illness Insurance

Retirement:

• 401(k) Retirement Savings Plan available to all eligible team members.

Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation