Project Manager

Cloud and Things; City of Albany (NY); Hybrid; USD 103,000 - 124,000; Full time

Job summary

Cloud and Things in Troy, NY is seeking a Project Manager to own the order-to-delivery lifecycle for high-volume benefits card production for the NYS client, coordinating sourcing, quoting, proofing, manufacturing, logistics, and client communications.

You will serve as the accountable contact for delivery and product defect incidents, publish weekly status reports, and lead root cause analyses when service commitments are missed. This is an exempt role with hybrid onsite work.

Qualifications

• 7+ years in card production sourcing or high-volume print operations.
• 5+ years accountable for supplier performance and production schedules.
• Ownership of 1+ million cards annually in a program.
• Accountable main contact for an enterprise/government client.
• Experience interpreting manufacturing agreements and deadlines.
• Experience leading defect investigations and remediation decisions.
• Client-facing reporting and escalation communications.
• PO lifecycles, supplier quotes, and invoicing experience.
• Proficiency with MS Project, Smartsheet, Jira; Excel/Teams/SharePoint.

Responsibilities

• Receive POs, validate pricing/specs, and confirm orders on time.
• Coordinate with manufacturers for pricing, commitments, and ship dates.
• Manage artwork and proofreading lifecycle and approvals.
• Track materials, production schedules, logistics, and delivery commitments.
• Verify orders meet ISO and client PO requirements.
• Publish weekly status reports and identify risks early.
• Lead defect investigations and coordinate remediation with partners.
• Serve as point of contact for shipping, delivery, and defects.
• Prepare root cause analyses and present findings when commitments are missed.
• Confirm order completion and maintain documentation throughout lifecycle.

Skills

Project management

Client communications

Cross-team coordination

Risk management

Documentation and reporting

Education

Bachelor's degree

Tools

MS Project

Smartsheet

Jira

Microsoft Excel

Teams

SharePoint

Job description

Back Project Manager Other Area(s) Albany , New York W-2 hourly Aug 28, 2026 Cloud and Things is a public sector IT transformation company. Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.

*This is an exempt position. Salary commensurate with experience*

Job Title: Project Manager
Location: Troy, NY (Hybrid - 3 days onsite; travel required)
Duration: 12 Months (with potential for extension)
Start Date: Estimated - 10/1/2026
W2 Hourly Rate: $75-$90/hour
Application Deadline: 9/3/2026

Overview

We are seeking a Project Manager who will support our NYS client. This role owns the order-to-delivery lifecycle for high-volume benefits card and printed collateral production, coordinating sourcing, quoting, proofing, manufacturing, logistics, quality resolution, invoicing, and client communications. The Project Manager will also serve as the designated Account Manager and accountable point of contact for delivery and product defect incidents.

Duties

• Receive purchase orders, validate pricing and specifications, and confirm order acceptance within required timeframes.
• Coordinate with manufacturing partners to obtain pricing, production commitments, and ship dates, and secure client approval before production begins.
• Manage the artwork and proofing lifecycle, including PDF and hard-copy proofs, revisions, signed approvals, and production release.
• Track raw materials, production schedules, logistics requirements, receiving hours, handling instructions, palletization, and delivery commitments.
• Verify that each order meets applicable ISO and EMVCo card standards and client purchase order requirements.
• Publish weekly status reports for all open jobs, identify risks early, and recommend corrective actions.
• Lead product defect and quality investigations, determine scope and severity, apply agreed defect thresholds, and coordinate remediation with manufacturers and the client.
• Serve as the named point of contact for shipping, delivery, and product defect incidents, providing same-day initial response plans and documented follow-up actions.
• Prepare root cause analyses and corrective action plans, and present findings to client leadership when service commitments are missed.
• Confirm order completion, submit invoices, and maintain complete and accurate documentation throughout the order lifecycle.

Mandatory Qualifications

• 7+ years of experience in card production sourcing or high-volume print manufacturing operations.
• 5+ years of direct accountability for supplier or subcontractor performance, including enforcing production schedules and specifications without controlling supplier capacity.
• Hands-on ownership of supply for a card issuance program producing 1+ million cards annually.
• Experience serving as the accountable point of contact for an enterprise or government client.
• Experience interpreting manufacturing or supply agreements and managing contractual deadlines, including proof approval windows, defect notice periods, and committed ship dates.
• Experience leading manufacturer defect or quality investigations, categorizing defects, applying acceptable quality levels, and driving remediation decisions.
• Experience preparing client-facing root cause analyses and corrective action plans.
• Working knowledge of commercial print production and proofing for mailed collateral, including card carriers and inserts.
• Experience managing purchase order lifecycles, supplier quotations, and invoicing.
• Strong client-facing written communication skills, including status reporting and escalation communications.
• Proficiency with a project tracking tool such as MS Project, Smartsheet, or Jira, plus Microsoft Excel, Teams, and SharePoint.
• Ability to work onsite in Troy, New York three days per week and travel occasionally within New York State and to supplier production sites.

Desirable Qualifications

• PMP or CAPM certification.
• Experience supporting a government benefits or Electronic Benefits Transfer (EBT) card program.
• Experience with USPS bulk and high-volume mailing requirements.
• Experience working within a card manufacturing supplier organization.
• Experience supporting multi-million-card annual production volumes.

Educational & Certification Requirements

• Bachelor's degree or an equivalent combination of education and directly relevant experience.

What We Offer

• Opportunities to lead impactful transformations in the public sector infrastructure.
• Engagement with high-profile government initiatives, supporting meaningful change.
• Professional development through exposure to innovative Agile practices and leadership collaboration.
• A collaborative environment that values ownership, initiative, and continuous learning.

Ready to make a difference?

We’re eager to connect with qualified candidates committed to delivering results and fostering excellence within client projects.

Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

AI-Assisted Resume Evaluation Notice

Cloud and Things – Talent Management

Notice to Candidates

Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals.

How AI Is Used

• Analyzing resumes against job requirements
• Supporting our recruiters in candidate data evaluation
• Ensuring consistent review standards across all applications
• Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation.

Your Data and Privacy

Cloud and Things Data Handling

• Your information is processed securely and used exclusively for recruitment purposes
• Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
• You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to: [e-mail]
• All personal information is handled confidentially in accordance with our privacy policy

AI Tool Data Processing

• AI processing data is retained for a maximum of 90 days, after which it is deleted
• All data sent to AI tools is encrypted in transit and at rest
• AI tools comply with applicable privacy laws including GDPR and CCPA
• Personal data is anonymized or minimized wherever possible during AI processing

Your Participation

By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.