Project Manager

PCMI; Chicago (IL); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

401k with company match

Commuter benefits

PTO & holidays

Job summary

PCMI is seeking a Project Manager to drive onboarding, configuration, and implementation of our SaaS solutions, ensuring a superior customer experience.

You will lead multi-disciplinary teams, gather requirements, and manage scopes, schedules, and costs across project lifecycles while maintaining client satisfaction and successful outcomes.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 1–2+ years as a customer-facing Project Manager implementing SaaS solutions.
• Experience with resource scheduling, utilization targets, budget ownership, and Professional Services.
• Strong focus on customer success, relationship building, and learning.
• Knowledge of the software development lifecycle (SDLC).
• Willingness to travel nationally and internationally ~10–20%.
• Must be able to commute to Park Ridge, IL office two days per week.

Responsibilities

• Deliver software solutions on time and on budget, tracking status and resolving issues.
• Lead cross-disciplinary teams using internal and external resources.
• Build trusted advisor relationships with clients throughout project phases.
• Gather requirements from stakeholders to define scope and vision.
• Ensure deliverables, schedules, milestones, and customer expectations are met.
• Support development team with clear communication and updates.

Skills

Project management

Client relationship

Travel readiness

Communication

Education

Bachelor’s Degree in Computer Science, Business, Engineering, Information Technology, or related field

Tools

PMP Certified

Job description

PCMI is a fast-growing global SaaS company and a market leader in extended warranty, F&I, and service contract administration. Our platform automates the entire product lifecycle for customers worldwide — and we're just getting started. With teams across North America (US & Canada), Europe (Poland), and Asia (India), we're modernizing our architecture, embedding AI across our products, and scaling to meet growing demand. We move fast, we build with purpose, and we're hiring leaders who want to shape what comes next.

What You’ll Do

The Project Manager role plays one of the most important parts in PCMI’s customer experience lifecycle, getting our new customers fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience.

In This Role, You Will

• Deliver our software solutions in time and on budget, being on top of project status and always being proactive in driving issue resolution forward.
• Demonstrate multi-disciplinary team leadership by effectively utilizing internal and external resources.
• Build Trusted Advisor relationships with clients while performing project management best practices throughout the course of all project phases.
• Communicate and gather requirements from key stakeholders to formulate a business vision and determine the scope of the project.
• Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones, and ensuring customer and project success.
• Strong focus on maintaining client satisfaction, enhancing the PCRS package, and communicating successfully to the development team.
• Create implementation plans and manage changes to project scopes, schedules, and costs using appropriate verification processes.
• Represent the company at industry conferences and events as needed.

What You’ll Need To Join Our Team

• Bachelor’s Degree in Computer Science, Business, Engineering, Information Technology, or related field or equivalent work experience.
• PMP Certified, preferred.
• 1-2+ years as a customer facing Project Manager implementing SaaS solutions.
• Experienced in resource scheduling, utilization targets, owning a budget, and have worked extensively in Professional Services.
• Passionate about customer success, building relationships, and learning.
• Complete knowledge and understanding of the software development lifecycle (SDLC).
• Available for flexible national and international travel to client sites; approximately 10-20%.
• Must be able to commute to Park Ridge, IL office two days per week.

Why Work For Us

• Competitive Compensation from $95,000 -105,000
• Comprehensive Benefit Package**
  • Health, Dental & Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Short & Long Term Disability Insurance
  • Company-paid Life Insurance
  • Voluntary Life Insurance
  • Voluntary Accident Insurance
  • Employee Assistance Program
  • 401k with generous Company Match
  • Commuter Benefits
• Paid Time Off accrued per pay period
• 10 Paid Holidays
• Paid Parental Leave
• Professional Development Opportunities
• Employee Events
• Wellness Programs
• Employee Discount Programs
• Office in Park Ridge, IL - Convenient location to Blue Line
• Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.
• Eligible to enroll the first day of employment for immediate coverage.

Note: It is required for this role to be in the Park Ridge, IL office 2 days per week.

The Pay Range For This Role Is

95,000 - 105,000 USD per year(PCMI US)