Application Consultant

PCMI; United States; Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & Long Term Disability Insurance

Company-paid Life Insurance

Voluntary Life Insurance

Voluntary Accident Insurance

401k with generous Company Match

Paid Time Off accrued per pay period

10 Paid Holidays

Professional Development Opportunities

Employee Events

Wellness Programs

Employee Discount Programs

Job summary

PCMI is hiring an Application Consultant to lead workshops, educate customers on PCRS, and drive best practices in SaaS deployments for enterprise clients. You will plan and design with clients, analyze operations, and guide adoption from implementation through post-go-live support.

The role emphasizes consultative problem solving, collaboration with teams, and ensuring successful PCRS adoption across automotive aftermarket warranty and insurance administration projects.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 2–4 years of demonstrable experience as an Application Consultant at a SaaS company in Professional Services.
• Experience in enterprise-level SaaS implementations.
• Auto industry experience with aftermarket warranty services is a plus.
• Knowledge of automobile finance and insurance industries is advantageous.

Responsibilities

• Deliver in-person and virtual consultative sessions with customers.
• Analyze business operations to develop best practices.
• Recommend solutions for customer pain points and goals.
• Conduct user acceptance testing with customers.
• Perform post-implementation operational assessments to drive adoption.
• Demonstrate PCRS administration platform expertise for end-to-end ops.
• Produce project analysis docs: BRs, scope, use cases, diagrams, UAT plan.
• Meet with project team to review deliverables and deadlines.
• Develop and execute test plans.
• Support system conversions, upgrades, enhancements.
• Maintain 80%+ utilization rate within Professional Services.

Skills

SaaS implementations

Enterprise service delivery

Travel readiness

Education

Bachelor's degree in business administration, Information Technology, or a comparable field

Job description

PCMI is a fast-growing global SaaS company and a market leader in extended warranty, F&I, and service contract administration. Our platform automates the entire product lifecycle for customers worldwide — and we're just getting started. With teams across North America (US & Canada), Europe (Poland), and Asia (India), we're modernizing our architecture, embedding AI across our products, and scaling to meet growing demand. We move fast, we build with purpose, and we're hiring leaders who want to shape what comes next.

What You'll Do

The Application Consultant is responsible for leading planning and design workshops, educating customers on PCRS, collaborating with clients on key decisions to drive best practices, consultative approach to providing business solutions and product adoption, solving business challenges and gaps. This role will be to consult and implement PCMI’s product, PCRS, to enterprise and strategic customers.

In this role, you will:

• Deliver in-person and virtual consultative sessions with customers.
• Analyze business operations and methodology to develop best practices.
• Recommend solutions for customer pain points, gaps, needs, goals.
• Conduct user acceptance testing with customers.
• Perform operational assessment post-implementation to drive product adoption, improve business operations, and refine best practices.
• Demonstrate subject matter expertise in PCRS administration platform for the customer’s end-to-end business operations.
• Produce required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan).
• Meet with project team regularly to review project deliverables and deadlines.
• Develop and execute test plans.
• Support system conversions, upgrades, and enhancements.
• Maintain an 80% or higher utilization rate within Professional Services

What You'll Need to Join Our Team

• Bachelor's degree in business administration, Information Technology, or a comparable field.
• 2-4 years of demonstrable experience as an Application Consultant at a SaaS company in Professional Services.
• Experience working in all facets of enterprise level SaaS implementations.
• Prior experience in the auto industry, specifically with after-market warranty services.
• Strong knowledge of automobile finance and insurance industry is a strong plus
• Broad knowledge of insurance administration systems and other business applications, content management solutions.
• Must be able to travel to client meetings; up to 5-10%

Why Work For Us

• Competitive Compensation from $80,000-$90,000
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability Insurance
• Company-paid Life Insurance
• Voluntary Life Insurance
• Voluntary Accident Insurance
• Employee Assistance Program
• 401k with generous Company Match
• Paid Time Off accrued per pay period
• 10 Paid Holidays
• Professional Development Opportunities
• Employee Events
• Wellness Programs
• Employee Discount Programs

*Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

**Eligible to enroll the first day of employment for immediate coverage.

Although the role is open to remote candidates, PCMI can only hire employees in the following states:

• AL, CT, FL, GA, IL, KY, LA, MA, MI, MO, NC, NE, NH, NM, OH, PA, SC, TX, WI

Sounds like your next step?

Meet the team

PCMI

PCMI is a fast-growing global SaaS company and market leader in extended warranty, F&I (Finance & Insurance), and service contract administration. The company's core product, PCRS, is a platform that automates the entire product lifecycle for customers worldwide. With a distributed team across North America (US & Canada), Europe (Poland), and Asia (India), PCMI is modernizing its architecture, embedding AI across its products, and scaling to meet growing demand in the automotive aftermarket warranty and insurance administration sectors.