Project Manager

Klipboard; Cary (NC); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Klipboard is seeking a Project Manager to manage customer delivery engagements and ensure projects are planned, governed, and delivered in line with our methodology and customer outcomes.

You will coordinate activities, support timely decision-making, and maintain clear communication with customers and internal teams while delivering value across ERP implementations and services.

Qualifications

• PM methodology knowledge (PMP/CAPM preferred).
• Experience delivering ERP/software implementation projects.
• Ability to gather and baseline customer requirements via stakeholder engagement.
• Strong written and verbal communication skills.

Responsibilities

• Manage customer delivery engagements and ensure projects align with Klipboard methodology.
• Coordinate project activities and support timely decision-making and governance.
• Maintain effective communication with customers and internal stakeholders.
• Develop and maintain project plans and documentation.
• Monitor budgets, milestones, and financial performance throughout implementation.
• Identify risks, issues, and drive resolutions with leadership.

Skills

PMP/CAPM

Effective communicator

Multiproject management

ERP understanding

Stakeholder engagement

MS 365 proficiency

Tools

Microsoft 365

Project management tools

Job description

At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

• The Project Manager is responsible for managing customer delivery engagements and ensuring projects are planned, governed, and delivered in line with Klipboard methodology, commercial expectations, and customer outcomes. The role coordinates project activities, supports timely decision-making, and maintains effective communication with customers and internal stakeholders.

Key Responsibilities

• Key outcomes for this role include predictable project delivery, strong customer confidence, accurate financial and status reporting, and effective risk and issue management.
• Use approved AI and automation tools, where appropriate, to streamline project administration, improve reporting insights, support governance compliance, and enable efficient delivery across the Project Management Office.
• Support project direction and outcomes by providing accurate information, practical recommendations, and timely escalation to enable informed decision-making.
• Build and maintain effective relationships with customers and internal stakeholders
• Develop, maintain, and deliver project plans
• Prepare and maintain accurate project documentation
• Coordinate project resource requirements and work with resource managers to secure appropriate support
• Identify, track, report, and escape project risks and issues, and coordinate their resolution
• Coordinate the delivery, review, and approval of project deliverables
• Monitor project budgets, costs, billing milestones, and financial performance throughout implementation
• Monitor, track, and report project activities, milestones, and status
• Manage change requests in line with agreed governance and commercial processes
• Organize, facilitate, and document project meetings
• Maintain internal systems and project records as required
• Contribute to improvements in documentation and processes within METIS as required
• Deliver projects in accordance with Klipboard delivery methodology, governance, and quality standards
• Identify recurring delivery issues or sources of non-billable effort and raise them with the appropriate manager to support corrective action and continuous improvement
• Maintain high personal standards of project management, collaboration, and customer service
• Identify opportunities for business improvement and recommend updates to relevant processes, documents, and templates
• Provide reasonable project coverage for colleagues as directed

Skills, Knowledge And Experience

• Working knowledge of a recognized project management methodology; PMP, CAPM, or equivalent certification is preferred
• Ability to communicate effectively with end users, project teams, managers, and customer stakeholders
• Demonstrated experience managing multiple projects and delivering measurable business value to customers
• Good understanding of ERP systems and software implementation projects
• Ability to document, agree upon, and baseline customer requirements through effective stakeholder engagement
• Attention to detail and thoroughness throughout the project life cycle
• Proficiency with project management tools
• Proficiency with Microsoft 365 applications
• Proven project management experience, preferably in software implementation or professional services

Personal

• Clear and concise communicator
• Collaborative team member who builds positive working relationships
• Strong written and verbal communication skills
• Ability to manage competing priorities and work effectively under pressure
• Focused and organized
• Proactive and accountable approach to work

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.