Project Manager

American Rooter; Caldwell (ID); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off & holidays

Employee discounts on services

Growth into leadership role

Faith-based, supportive culture

Job summary

American Rooter in Caldwell, ID is seeking a Project Manager for Plumbing, HVAC & Electrical Installs. This full-time role focuses on delivering quality projects, meeting compliance, and assisting with septic permitting.

You will oversee progress, support field crews, and build lasting customer relationships. An Associate's degree or related experience is preferred, with opportunities for growth within the Operations team.

Qualifications

• Associate's degree or 6 months to 1 year of related experience in project management, customer service, or field operations.
• Experience in plumbing, HVAC, or construction industries (preferred).
• Ability to solve practical problems, interpret written, oral, and diagram instructions, and write reports.
• Ability to read and interpret codes, technical documents, and permits.

Responsibilities

• Resolve customer concerns and verify work meets quality standards.
• Monitor project progress, ensuring timely completion and compliance.
• Identify opportunities for additional services and cross-trade sales.
• Assist with permits, with primary focus on septic permitting.
• Visit jobsites, support crews, and reinforce quality and training standards.
• Sell projects or generate qualified leads when appropriate.

Skills

Project management

Customer service

Problem solving

Communication

Education

Associate's degree

Job description

Project Manager (Plumbing, HVAC & Electrical Installs)

Location: Caldwell, ID | Full-Time | Department: Operations
God. Family. Country. Service. That's our foundation.

About the Position

The Project Manager ensures project quality, customer satisfaction, and successful job completion while meeting compliance requirements. This role focuses on resolving customer concerns, verifying work meets company standards, identifying opportunities for additional services, and supporting permitting processes, including septic permits..

Schedule

• Monday - Friday, full-time
• Occasional Saturday support may be needed based on project load
• Sundays always off (reserved for God & Family)

Who You’ll Do:

• Resolve customer concerns, restore confidence, and verify work meets American Rooter & Drain quality standards.
• Address issues professionally and build lasting customer relationships.
• Recognize and generate leads for additional services and cross-trade opportunities.
• Monitor job progress, workmanship, and compliance to ensure successful project completion.
• Assist with permits as needed, with primary oversight of septic permitting.
• Work with Operations, Service, and Field Management to support project success.
• Visit jobsites regularly, support crews, and reinforce quality and training standards.
• Sell projects or set qualified leads when appropriate to enhance customer value and company growth.

Qualifications & Requirements

Education & Experience

• Associate's degree; or 6 months to 1 year of related experience in project management, customer service, or field operations (or an equivalent combination of education and experience).
• Experience in plumbing, HVAC, or construction industries (preferred).
• Ability to solve practical problems, address customer complaints, and interpret a variety of instructions in written, oral, and diagram form.
• Ability to calculate percentages, material costs, and labor hours. Apply algebra and geometry concepts to layouts, estimates, and compliance checks.
• Ability to read and interpret codes, technical documents, and permits. Strong ability to write reports and correspondence.

Licenses & Certifications

• Permit or septic certification experience (preferred).
• Valid driver's license with an acceptable driving record (required).

What We Offer:

Competitive salary with growth potential
Health, dental, and vision insurance
Paid time off & holidays
Employee discounts on services
Opportunity to grow into a leadership role as the company expands
A supportive culture built on faith, integrity, and teamwork