Lead Technical Program Manager - Operating Model Enablement

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 140,000 - 200,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Lead Technical Program Manager to guide cutting-edge technology programs within the Corporate Sector's Operating Model Enablement team.

The role demands delivering complex projects, aligning with business objectives, and leading high-performing teams through ambiguity in a dynamic environment. The position emphasizes advanced stakeholder management, risk-aware planning, and agile practices, with enterprise AI capabilities and Monday.com workflow governance to

Qualifications

• 5+ years of experience in technical program management leading complex technology projects.
• Experience using enterprise AI capabilities to support management workflows.
• Ability to review AI-assisted plans and data handling.
• Strong stakeholder management and cross-functional collaboration.
• Proven budget and resources management in agile environments.
• Excellent analytical reasoning and problem-solving skills.

Responsibilities

• Develop and execute comprehensive project plans with requirements, resources and timelines.
• Use enterprise AI capabilities to accelerate planning, RAID, and executive updates, with proper data handling.
• Identify and mitigate risks and implement contingency plans to maintain momentum.
• Collaborate with engineering, product, and business stakeholders to define scope and deliverables.
• Apply analytical reasoning to assess performance and drive improvements.
• Champion agile delivery and continuous improvement across the team.
• Promote AI-assisted governance and reporting with human review.
• Organize work management via Monday.com, building workflows and data hygiene.

Skills

Technical leadership

Stakeholder management

Agile delivery

Analytical reasoning

AI capabilities

Resource & budget management

Tools

Monday.com

Job description

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in the Corporate Sector's Operating Model Enablement team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements.
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champion agile delivery practices and continuous improvement, fostering a culture of continuous learning and innovation within the team
• Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.
• Engage in organizing the company's work management via anything hosted in Monday.Com. This includes all backend builds, building out workflows, manage Monday.com, manage workflow, intake and triage for all work, data analytics and data synthesizing and hygiene.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Preferred qualifications, capabilities, and skills

• Experience building and scaling intake, prioritization, discovery, and delivery frameworks for large organizations.
• Demonstrated success designing governance models, service delivery methodologies, and consulting operating frameworks.
• Experience defining business value frameworks, benefits realization approaches, KPIs, and executive reporting methodologies.
• Experience leveraging AI-enabled capabilities to improve consulting delivery, workflow efficiency, and organizational effectiveness.
• Experience facilitating stakeholder discovery, root-cause analysis, solution design, and value measurement activities.