Project Manager

PSA BDP; Allentown (Lehigh County); On-site; USD 65,000 - 90,000; Full time

Job summary

PSA BDP is seeking a Project Manager to support North American clients in the supply chain. This role entails managing project implementations, improving client engagement, and providing analytical solutions. The ideal candidate will demonstrate strong problem-solving skills and experience with data analytics platforms to enhance project efficiency.

Qualifications

• 1-2+ years in Supply-Chain and Logistics.
• 1-2+ years in Account or Project Management.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage day-to-day account activities and client expectations.
• Develop and maintain project plans and schedules.
• Assist in special projects and data analytics.

Skills

Problem-solving

Communication

Analytical skills

Time management

Education

Bachelor's Degree in Supply Chain & Logistics or Business

Tools

Tableau

Power BI

Excel

Job description

Job Description

About PSA BDP:

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

The Project Manager plays a vital role within the organization and successfully supports various North American Clients and our solutions for the customer. This role will manage day-to-day account activities and work with internal & external partners to meet client expectations and satisfaction. These duties include providing Supply-Chain visibility and analytical solutions specific to each client's needs and coordinating the implementation of Supply-Chain related projects. The ideal candidate will bring a positive attitude and ability to work within dynamic teams comprised of internal and external stakeholders utilizing multiple resources to achieve client and company solutions objectives. Candidate should have excellent problem-solving, written, and verbal communication skills and the ability to multi-task and meet deadlines in a fast-paced environment. The candidate must demonstrate the ability to develop innovative approaches and ideas and display original thinking and creativity while generating opportunities and recommendations for improvement.

Other duties include assisting in special projects, analyses & implementations, developing and running reports through Business Intelligence tools, performing analytics and metrics for client-specific requests, and assisting in all customer management activities.

Essential Job Responsibilities:

• Implementation of new clients & management of implementation project
• Manage projects from inception through delivery, ensuring completion of the project objectives on schedule.
• Liaison between the internal execution team and the client operations organization.
• Develop, Review, and adjust client-specific SOPs with the execution team lead.
• Identify ways to streamline and optimize; execute solutions and recommendations
• Troubleshoot and problem-solve related to system software and business process as they arise
• Establish and maintain standardized reporting content with Business Intelligence Team
• Establish customer/internal-specific KPIs and provide direction for reporting and analytics
• Deliver analytics and interpretation of KPI information to the client and internally.
• Addressing and fixing ongoing operational issues.
  
  

Project Management:

• Work with the Client Relations Department and office to:
• Define and document project scope, objectives, and desired outcome
• Help set and manage stakeholder expectations, both internally and externally
• Manage interdepartmental coordination to ensure smooth project execution
• Undertake risk management to minimize potential risks
• Provide project updates to stakeholders as per demand and requirement
• Perform regular assessments of project execution to identify areas for improvement
• Track project performance periodically to ensure both short-term and long-term goals are met
• Ensure project delivery is on time, as per scope, and within the allocated budget
• Support with new business development projects.
• Solid understanding and participation in IT integrations for clients. Understanding integration is crucial to many other aspects of the job.
• Administration & maintenance & user creation with PSA BDP systems, solutions, and our clients & carriers.
• Testing and working collectively with IT in new product releases, improvements, and customer enhancements.
• Maintain & update project implementation templates in Teamwork
• Staying up to date on new releases within the Teamwork suite of products and looking to utilize new features in our current workflow & reporting
  
  

Analytics:

• Understanding all Tableau reporting databases and where and when to use each source.
• Assist in pulling reporting and creating reporting needed for client meetings.
• Creation, maintenance, testing & continuous improvement of all published & customer distributed Tableau Reports
• Maintaining and testing published reports
• Gather BI requirements, design solutions, and see them through to delivery with BI team
• Requesting and testing of RFE items for new Tableau enhancements and fixes for current databases
• Participate in new client implementation efforts in understanding unique reporting needs and build out the standard suite to ensure client utilization, training, and happiness
• Modify client reporting to respond to changes in client strategy, KPIs, client-specific logic, and business rules over time
• Ad-hoc reporting for customers and internal needs with short deadlines
• Monitor usage and engagement of BI projects
  
  

Client Engagement:

• Coordinate implementation activities for new accounts
• Tableau, TMS & new product training sessions, documentation & recording with clients
• Maintenance, active involvement & troubleshooting in the ticketing system for clients
  
  

Other Responsibilities

• All other job duties that may be assigned.
• Ability to lift and move 30 pounds
  
  

Critical Skills:

• Critical thinking and problem-solving skills
• Capable of managing crises as and when they arise and knowing what resources to use
• Utilization and understanding of project management tools to execute projects efficiently
• Strong communication and presentation skills (verbal and written).
• Demonstrate the ability to develop innovative approaches and ideas and display original thinking and creativity while generating opportunities and recommendations for improvement.
• Ability to draw up detailed project plans and schedules
• Demonstrate and consistently execute problem-solving and negotiation skills.
  
  

Job Requirements

Requirements:

• Bachelor's Degree in Supply Chain & Logistics or Business or a related field is preferred.
• 1-2+ years Supply-Chain, Logistics & Transportation experience.
• 1-2+ years of experience in Account OR Project Management.
• Experience using data analytic tools such as Tableau, Power BI, Qlik, or Excel
• Strong organizational skills with an emphasis on multi-tasking and project management.
• Demonstrate time management skills, proven ability to prioritize and plan work, and set goals and objectives through developing achievable plans.
• Strong analytical and investigative skills
• Detail-oriented
• Advanced computer skills, including full proficiency with Microsoft Office Suite.
• Travel 10-20%
  
  

Please visit our website: www.bdpinternational.com

*** This is a great opportunity to advance your career! Come join our growing BDP team!***

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