Project Intake Coordinator II

Sam Houston State University; Huntsville (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

Sam Houston State University in Huntsville, Texas, seeks a Project Intake Coordinator II to manage IT intake queues, conduct discovery with requestors, and deliver clear scope statements for leadership.

The role requires a Bachelor’s degree and at least two years of coordination or business analysis experience; a strong mix of analytical, organizational, and communication skills is essential.

Qualifications

• Advanced knowledge of project intake, coordination, workflow management.
• Strong analytical, organizational, facilitation, and communication skills.
• Ability to manage multiple requests and prioritize effectively.
• Experience in higher education is desirable.

Responsibilities

• Independently manages assigned intake queues and conducts discovery conversations.
• Produces intake summaries and scope statements for leadership, prioritization, or routing decisions.
• Facilitates intake triage sessions and raises clarifying questions for well-reasoned routing.
• Identifies recurring patterns and recommends intake process improvements.

Skills

Analytical skills

Organizational skills

Facilitation

Interpersonal skills

Written communication

Verbal communication

Customer service

Education

Bachelor’s degree in Business Administration/IT/Communications

Tools

Project tracking software

Workflow management tools

Office tools

Job description

Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.

SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package , competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.

Posting Information This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. Requisition 202600329S Title Project Intake Coordinator II FLSA status Non-Exempt Hiring Salary This position is a pay grade 14. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf Occupational Category Technical/Para-Professional Department Business Technology Solutions Division Information Technology Open Date 10/15/2026 Open Until Filled Yes Educational and Experience Requirement Bachelor’s degree in Business Administration, Information Technology, Communications, or related field. Two years of experience in project coordination, intake facilitation, business analysis, or related areas. Experience in a state institution of higher education is desirable. Additional education may be considered in lieu of experience. Nature & Purpose of Position Performs advanced professional work independently qualifying, documenting, and advancing technology project requests through the Division of Information Technology’s intake pipeline, ensuring that leadership has the information needed to make well-informed prioritization and routing decisions. Primary Responsibilities Independently manages assigned intake queues, conducting structured discovery conversations with requestors to clarify business need, anticipated scope, urgency, stakeholder impact, and strategic alignment prior to triage. Produces clear, concise intake summaries and initial scope statements that give the Director of Project Delivery and the AVP for Innovation the context needed to prioritize, defer, or redirect submissions. Facilitates or co-facilitates intake triage sessions, presenting request summaries and raising clarifying questions that enable well-reasoned routing and prioritization decisions. Monitors the intake pipeline for bottlenecks, stalled submissions, and requestor communication gaps, resolving issues proactively within established service standards. Identifies recurring patterns in request types, submission quality, and triage outcomes, and recommends intake process improvements to the Director of Business Technology Solutions. Maintains and improves intake qualification criteria, templates, and procedural documentation. Provides guidance and informal mentorship to Project Intake Coordinator I staff. Ensures compliance with applicable institutional policies and divisional directives. Performs other related duties as assigned. Other Specifications Requires advanced knowledge of project intake, coordination, workflow management, and customer service practices. Requires strong analytical, organizational, facilitation, interpersonal, written, and verbal communication skills with the ability to assess business needs, clarify project scope and impact, and synthesize complex information into clear and actionable summaries. Must be able to independently manage multiple requests and priorities, identify intake issues and trends, and recommend process improvements. Requires sound professional judgment in qualifying requests, determining information needed for effective triage, and identifying matters requiring escalation or leadership review. Must be able to facilitate discussions, communicate effectively with stakeholders at varying organizational levels, and establish productive working relationships with campus constituents and IT staff. Requires the ability to develop and maintain intake criteria, templates, procedures, and other process resources and provide guidance and review to less experienced staff. Requires proficiency with project tracking, workflow management, collaboration, and standard office tools relevant to the position. Full Time Part Time Full Time Position Number Quicklink https://shsu.peopleadmin.com/postings/48951

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.

Annual Security and Fire Safety Report

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• * How did you learn about this position?
  • The Chronicle of Higher Education
  • TWC - Work in Texas
  • Inside Higher Ed
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  • HERC - Higher Education Recruitment Consortium
  • SHSU Website
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