Take the Lead in Operations and Make an Impact
Key Responsibilities
Operations Management
- Coordinate daily operations and manage client matters and issue resolution
- Ensure compliance with contractual requirements company policies and workplace safety standards
- Identify opportunities to improve operational efficiency and service quality
Workforce Planning
- Manage manpower planning rostering and deployment across multiple sites
- Coordinate recruitment onboarding and staff mobilisation to ensure sufficient manpower coverage
- Monitor staff attendance productivity and deployment performance
- Arrange contingency manpower to minimise service disruptions
Compliance and Quality
- Ensure staff maintain valid certifications security clearance and mandatory training
- Monitor training assessments and On the Job Training requirements
- Conduct site inspections and operational audits to ensure compliance with SOPs and service standards
- Track KPIs service levels and potential liquidated damages and implement corrective actions where necessary
- Ensure timely submission of operational reports timesheets and deployment records
Stakeholder Management and Reporting
- Build strong relationships with clients site managers and internal stakeholders
- Coordinate with Operations HR Recruitment Payroll Training and Finance teams
- Manage customer feedback and incident resolution
- Prepare monthly reports and maintain accurate operational records
Requirements
- At least 1 year of relevant experience in operations manpower management or service delivery
- Experience in multi site operations is an advantage
- Strong organisational problem solving and communication skills
- Proficient in Microsoft Office with scheduling system experience an advantage
Join us to develop your operations management skills and contribute to service excellence across multiple locations