Project Execution Manager, Hyperscale

Vertiv Group; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Vertiv is seeking a Global Strategic Account Execution Manager to drive end-to-end execution and deliver a high-quality, consistent customer experience across designated Global Strategic Account(s). This role coordinates across Vertiv’s global organization to ensure successful program delivery and post-sales support.

You will lead cross-functional teams, partner with Global Strategic Account Directors and Senior Execution Managers, and ensure alignment on priorities, scope, and milestones while

Qualifications

• Bachelor’s degree required in Engineering, Operations, Business or related field.
• 5–8 years in program/project management or operations in a complex, customer-facing setting.
• Experience with standard PM tools and methodologies.

Responsibilities

• Lead coordination and execution of customer programs from engagement to delivery and post-sales support.
• Establish program plans, milestones, deliverables, and priorities across global teams.
• Coordinate with project managers and leaders to meet scope, budget, schedule, and quality targets.
• Monitor program health, address gaps, and escalate as needed.

Skills

Program management

Cross-functional leadership

Customer relationship management

Stakeholder influence

Education

Bachelor's degree in Engineering, Operations, Business

Job description

Job Description

As a Global Strategic Account Execution Manager at Vertiv, you will be responsible for driving successful execution and delivering a consistent, high-quality customer experience across a designated Global Strategic Account(s). This highly visible, customer-facing role serves as the central point of coordination and accountability for the end-to-end execution of customer programs, projects, and product deliveries across Vertiv's global organization.

Position Summary

As a Global Strategic Account Execution Manager at Vertiv, you will be responsible for driving successful execution and delivering a consistent, high-quality customer experience across a designated Global Strategic Account(s). This highly visible, customer-facing role serves as the central point of coordination and accountability for the end-to-end execution of customer programs, projects, and product deliveries across Vertiv's global organization.

Responsibilities

Customer Relationship & Engagement Management

• Build and maintain strong relationships with key customer stakeholders, serving as a trusted partner and advocate for the customer within Vertiv.
• Serve as a primary point of contact for account execution, working in close partnership with Global Strategic Account Directors and Senior Execution Managers to ensure consistent communication and alignment.
• Understand customer priorities, align expectations, and ensure a coordinated approach to customer engagement and execution.
• Coordinate early-stage customer technical engagements, ensuring appropriate involvement from Technical Sales and other subject matter experts to establish clear scope, requirements, deliverables, and expectations.
• Maintain visibility into customer priorities and emerging needs, ensuring the appropriate Vertiv resources are engaged to support the account.

Global Program & Project Execution

• Lead the coordination and execution of customer programs from initial engagement through product delivery, deployment, and post-sales support.
• Establish and manage program plans, key milestones, deliverables, and execution priorities to ensure alignment across global teams.
• Coordinate project managers and functional leaders to ensure projects are delivered within agreed scope, budget, schedule, and quality expectations.
• Maintain visibility into overall program performance, identifying execution gaps and driving timely corrective actions.
• Monitor project and program financial performance, partnering with Offering Management and other stakeholders to address pricing, cost, or commercial considerations as needed.
• Ensure effective coordination across manufacturing locations, technical teams, project management resources, and service organizations to support successful customer delivery.

Cross-Functional Leadership & Accountability

• Help to drive alignment and accountability across Technical Sales, Engineering, R&D, Operations, Manufacturing, Quality, Customer Service, Field Service, and other supporting functions.
• Lead through influence and collaboration, ensuring functional teams understand customer commitments, execution priorities, and expected outcomes.
• Establish effective communication and escalation processes to maintain visibility into program status, address gaps, and ensure timely decision-making.
• Partner with global and regional leadership to resolve resource constraints, competing priorities, and organizational barriers impacting customer execution.

Risk Management & Issue Resolution

• Proactively identify execution risks, potential delivery constraints, and issues that could impact customer commitments or program performance.
• Drive cross-functional resolution of quality, safety, manufacturing, technical, and delivery issues, ensuring appropriate ownership and timely closure.
• Monitor program health and expedite critical issues to account and functional leadership when additional support or intervention is required.
• Establish appropriate mitigation plans and follow through to ensure risks are addressed before they impact the customer.

Post-Sales Service & Customer Experience

• Coordinate post-sales service and support activities to ensure a seamless customer experience throughout the product lifecycle.
• Serve as a key liaison and escalation point between the Global Strategic Account organization, Service business, and Customer Success Managers (CSMs).
• Ensure customer issues and service needs are appropriately prioritized, communicated, and resolved.
• Identify opportunities to improve customer satisfaction, strengthen account relationships, and enhance the overall value Vertiv delivers.

Minimum Qualifications

• Bachelor's degree in Engineering, Operations, Business, or a related field required.
• 5–8 years of experience in program management, project management, operations, or a related discipline, preferably in a complex, customer-facing environment.
• Experience with common project and program management tools, processes, and methodologies.

Preferred Qualifications

• Demonstrated experience driving execution across multiple functions and/or geographic regions.
• Strong customer relationship management skills, with the ability to engage effectively with senior customer stakeholders.
• Demonstrated ability to influence stakeholders, establish accountability, and drive results without direct reporting authority.
• Strong business acumen, including the ability to understand project financials, commercial considerations, and operational performance.
• Excellent communication, organizational, problem-solving, and decision-making skills.
• Ability to manage multiple priorities and drive results in a fast-paced, global business environment.
• Experience in the data center industry and familiarity with critical power and thermal management solutions.

Physical Requirements

• No Special Physical Requirements

Environmental Demands

• Standard office environment
• Working in office full time is required.

Travel Time Required

• 5-10%