Project Engineer III

Mytech Partners; San Antonio (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Vacation time: 12 days annually

Sick time: 6 days annually

Volunteer time: 8 hours

Medical, Dental, Vision coverage for I

Company paid Life, STD, LTD

Professional Development Plan

401k with company match

Profit Sharing

Job summary

Mytech Partners in San Antonio, TX seeks a Professional Services Engineer III to implement solutions for complex environments and lead project work plans for diverse clients. You will troubleshoot, diagnose, and resolve challenging issues and serve as an escalation point for the project team, coordinating with remote and on-site staff.

Candidates should have 5+ years in network infrastructure, Windows Server, Active Directory, and cloud services such as Azure and O365; industry certifications

Qualifications

• Minimum 5 years of experience supporting and implementing network infrastructure.
• Experience with SMB infrastructure and equipment and modern Windows Server platforms.
• Familiarity with Active Directory, Group Policy, VLANs, VPNs, NAT, routing, and cloud solutions.

Responsibilities

• Review scope of work and create project execution plans.
• Provide remote and on-site server/workstation support and maintenance.
• Install applications and operating systems on client hardware.
• Create thorough documentation on projects and support incidents.
• Configure servers, Windows networks, firewalls, switches, and related equipment.
• Assist internal teams with network deployments and reconfigurations.
• Investigate issues, identify sources, test and implement solutions.

Skills

Network infrastructure

Windows Server

Cloud solutions

Documentation

Mentoring

Customer relations

Tools

VMware

Hyper-V

Citrix

SQL

Exchange

Azure

Office 365

Job description

Department: CPD - Central Project Delivery

Location: San Antonio, TX

Compensation: $60,000 - $80,000 / year

Description

As a Professional Services Engineer III, you will implement solutions for complex technical environments. You will develop and implement project work plans for a wide range of clients and solutions. You will work to troubleshoot, diagnose, and resolve challenging technical problems, and you will serve as an escalation point for Mytech’s project team.

Key Responsibilities

• Review scope of work and create project execution plans
• Provide remote and on-site server/workstation support and maintenance
• Install applications and operating systems on client hardware
• Create thorough and accurate documentation on all projects and support incidents
• Configure and install servers, Windows networks, firewalls, switches, and other related equipment, devices, and systems
• Assist internal teams with inquiries regarding new and current network deployments and reconfigurations
• Investigate user problems and identify their source; determine solutions; test and implement solutions

Skills, Knowledge and Expertise

Required

• Minimum 5 years of experience supporting and implementing network infrastructure. Strong technical knowledge and understanding of SMB infrastructure and equipment.
• Modern Windows Desktop and Server platforms, Active Directory, Group Policy, Advanced Networking (HP and Cisco Switch Configurations, VLAN, VPN, NAT, Routing, Wireless), Exchange, SQL, StorageCraft, SAN, Citrix, VMware, Hyper-V, O365, Azure, and other MS Cloud and Hosted Solutions

Preferred

• Utilize proper troubleshooting methodology and the OSI model to fix client issues
• You will be an escalation point for your team’s more difficult technical issues, as well as an escalation point for during and after-hours emergency support issues
• Ability to concisely document systems, processes, issues, and resolutions; professional writing skills required
• Excellent interpersonal, communication, and documentation skills
• Proven history of mentoring and training of a technical team (Tier 1 and Tier 2 team members)
• Effective facilitation of client technical resolution plan
• Strong problem solving and critical thinking abilities
• Ability to successfully and effectively work independently and within a team structure
• Self-motivated and responsive to management and clients
• Strong organizational skills and attention to detail
• Experience working with time tracking/ticketing software
• Complete prospective client technical evaluations and execute deep dive discoveries for new clients during onboarding
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
• Exceptional ability to develop productive and positive relationships with customers and colleagues
• Professional certifications based on Mytech training standards: MCSA, MCSE, CCENT, CCNA, CCNP, VCP-DCV

Benefits

• 12 days of accrued vacation in your first year
• 6 days Sick time
• 8 hours of volunteer time
• Medical, Dental, and Vision fully covered options for employee coverage
• Company paid Life, STD, and LTD
• Professional Development Plan
• 401k with company match
• Profit Sharing