IT Project Engineer

DOCUmation; San Antonio (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

DOCUmation is seeking an experienced IT Project Engineer to analyze and resolve escalated client hardware and software issues and design robust server infrastructures for new customers. The role is based in San Antonio and reports to the IT Service Delivery Manager.

Key responsibilities include server troubleshooting, network equipment management, backup/DR, on-boarding, and project planning. Requires 7+ years in AD, network/server/desktop support and relevant certifications.

Qualifications

• 7+ years managing Active Directory in an enterprise environment.
• 7+ years Network, Server, and Desktop support in an enterprise environment.
• Microsoft certifications and Application Platform experience.
• Cisco, Microsoft, Hyper-V and VMware certifications preferred.
• Excellent interpersonal, verbal, and written communication with executives, managers, and SMEs.

Responsibilities

• Server troubleshooting, installations & migrations.
• Switch and Router installation & management.
• Backup systems installation, management, and DR replication.
• Escalated Technical Support.
• Customer on-boarding/Project planning.
• Software management.
• Configuration/change management.
• Patch management & Troubleshooting.
• Vendor management for troubleshooting purposes.
• Documentation of technical information.
• Mentor team members on technical issues.
• Must be flexible with O.T. and shift changes.

Skills

Active Directory

Network support

Server support

Documentation

Mentoring

Communication

Server design

Virtualization

Certification knowledge

Education

Bachelor's degree in Computer Science/IT or related field

CompTIA Network+

Security+

MCSE Server Infrastructure (Preferred)

Datto (Preferred)

FortiGate (Preferred)

CCNA (Certification)

Tools

VMware

Hyper-V

Cisco

Datto

FortiGate

Job description

Description

The IT Project Engineer’s role is to analyze and accurately resolve escalated client hardware and software issues in a timely manner. Designing and implementing functional server infrastructures for new customers.

Position

Project Engineer

Department

MIT Help Desk

Reports To

IT Service Delivery Manager

Salary grade

DOE

FLSA Status

Full Time / Exempt

Location

San Antonio

Responsibilities

• Server troubleshooting, installations & migrations
• Switch and Router installation & management
• Backup systems installation, management, and DR replication
• Escalated Technical Support
• Customer on-boarding/Project planning
• Software management
• Configuration/change management
• Patch management & Troubleshooting
• Vendor management for troubleshooting purposes
• Documentation of technical information
• Mentor team members on technical issues
• Must be flexible with O.T. and shift changes

Experience & Required Skills

• Ability to recommend and deploy server infrastructure solutions to meet business requirements.
• Can conform to shifting priorities, demands, and timelines while maintaining professionalism and managing stress.
• Minimum of 7 years’ experience managing Active Directory in an enterprise environment
• Minimum of 7 years’ Network, Server, and Desktop support in an enterprise environment
• Microsoft Certifications/Application Platform experience
• Cisco, Microsoft, Hyper-V and VMware certifications and experience are strongly preferred
• Excellent interpersonal, verbal, and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.

Education & Certification

• Bachelor’s Degree in Computer Science, Information Systems or related field, or equivalent combination of education and a minimum of 7 years’ experience
• CompTIA Network+, Security+; Strongly Preferred
• FortiGate Experience; Strongly Preferred
• Datto Experience; Strongly Preferred
• MCSE Server Infrastructure; Preferred

Support Schedule

• May require ability to work at night, off-hours, holidays, and weekends (on-call rotation).
• May require emergency on-site support during severe storm mobilization and electric system damage restoration.

Physical Requirements

• Lifting and / or exerting of force up to 50 pounds occasionally and 10 pounds of lifting/force frequently

Special Requirements

• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.

Note

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.

Experience

• 7 year(s): Network, Server, and Desktop Support
• 7 year(s): Active Directory

Preferred

• MCSE Server Infrastructure
• Datto
• FortiGate

Education

• Bachelors or better in Information Technology or related field
• Bachelors or better in Computer Science or related field

Licenses & Certifications

• Security+
• Network+
• VMWare
• Hyper-V
• CompTIA A+
• Cisco CCNA

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.