Project Delivery Manager

Ushur, Inc.; Santa Clara (CA); Hybrid; USD 179,000 - 190,000; Full time

Benefits offered by this job

Unlimited PTO

Paid holidays

Comprehensive health benefits

401(k) plan with stock options

Stock options

Professional growth opportunities

Job summary

Ushur, Inc. in Santa Clara seeks an experienced Enterprise Project Manager to lead end-to-end delivery for strategic and enterprise customers.

You will collaborate with Solution Delivery and Customer Success teams to manage kickoff, requirements, milestones, and post-go-live support. You will coordinate daily stand-ups, engage senior stakeholders, and drive measurable outcomes while ensuring high quality across multiple programs.

Qualifications

• Bachelor's degree in Computer Science, Mathematics, Software Engineering, Electrical Engineering, Physics, or Data Science or related field or foreign equivalent.
• 7 years of related experience.
• Strong engineering background in CS/Math/Software Eng./Physics/Data Science or related fields.
• Experience in large-scale, enterprise SaaS projects with phased milestones.
• Experience building playbooks and improving delivery efficiency.
• Ability to manage multiple complex projects with attention to detail.
• Strong understanding of API connections, carrier integrations, SQL queries, data transformation and JSON.
• Ability to communicate effectively with technical and business stakeholders.
• Position reports to company HQ in Santa Clara; telecommuting permitted.

Responsibilities

• Work with Solution Delivery, Customer Success and Customers to ensure onboarding and use case delivery is successful.
• Manage end-to-end projects for Strategic/Enterprise customers including kickoff, requirements, planning, milestones, and post go-live support.
• Handle escalations and scope changes for multi-phased projects, monitoring quality, timelines, hours, risks.
• Serve as single point of contact for customers for all project responsibilities.
• Coordinate daily stand-ups and regular status meetings with stakeholders.
• Engage senior internal/external stakeholders as SME.
• Track and manage delivery performance focusing on outcomes and quality.
• Manage multiple programs end-to-end using PM framework and methodologies.
• Integrate systems, processes and data for seamless connectivity.
• Validate test plans, UAT, and traceability in ITSM projects.
• Develop functional and nonfunctional requirements with Technical Consultants.
• Oversee installation/configuration of new systems and customize them.

Skills

Enterprise SaaS

Project management

Stakeholder management

SQL

JSON

APIs

Data transformation

Communication

Education

Bachelor's degree in CS/Engineering/Data Science

7 years related experience

Job description

Responsibilities:

• Work in close partnership with our Solution Delivery Team, Customer Success Team and Customers to ensure that customer onboarding and use case delivery is successful and seamless
• Manage projects end-to-end for our Strategic and Enterprise customers including kickoff, requirements-gathering, project planning, risk and stakeholder management, milestone tracking, to launch and post go-live support
• Effectively manage escalations and scope change and implementation of multi-phased projects including monitoring project quality, timeline, hours allocation, risk and performance
• Serve as the single point of contact for customers to manage all project responsibilities
• Coordinate and lead daily stand-ups as well as weekly and monthly status meetings with Customer Business and Technology stakeholders
• Engage with senior internal and external stakeholders (e.g. Vice President, Directors and Product Managers) as a peer, providing subject matter expertise
• Track and manage projects and delivery performance, focusing on customer satisfaction, measurable outcomes and high quality
• Manage multiple programs and projects end-to-end using the appropriate project management framework and methodology
• Demonstrate proficiency in integrating systems, processes and data ensuring seamless connectivity and efficiency
• Validate test plans, test cases, UAT plans and traceability matrix extensively in IT Service Management (ITSM) projects
• Develop and build functional requirements and nonfunctional requirements as necessary with Technical Consultants
• Oversee the installation and configuration of new systems and customize them for the organization
• Test systems to ensure that they work as expected

Requirements:

• Bachelor's degree in Computer Science, Mathematics, Software Engineering, Electrical Engineering, Physics, or Data Science or related field or foreign equivalent
• 7 years of related experience
• Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics and Data Science
• Experience in successfully managing large scale, enterprise SaaS projects with a strong command of project management such as phasing and milestone tracking
• Experience building playbooks, executing against playbook milestones and project tasks created to improve delivery efficiency and productivity
• Ability to successfully deliver multiple complex projects simultaneously with strong attention to detail
• Strong understanding of API connections, carrier integrations, SQL queries, data transformation as well as technical expertise with reading JSON files
• Able to work and communicate effectively with both technical and business stakeholders
• Core project management skills, including financial management, project planning, scheduling, resource management, senior stakeholder communications, and risk management
• Position reports to company headquarters in Santa Clara, telecommuting permitted

SALARY:

The pay range for this position is $179,421 /year - $190,000/year

Why Join Us? (Benefits)

• Thriving Company Culture: At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.
• Bring Your Whole Self to Work: We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.
• Rest and Recharge: Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.
• Comprehensive Health Benefits: We've got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.
• Invest in Your Future: We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company's success and growth.
• Embrace Growth: One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.
• Flexible Work Options: We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.
• Ushur is an Equal Opportunity Employer: We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state or local laws.