Project Coordinator--Scheduling

Culligan Quench; King of Prussia (PA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision start day one

401(k) match 50% up to 6%

Life insurance

Disability

Unlimited Paid Time Away

Parental leave

Additional voluntary benefits

Career progression opportunities

Coaching and professional development

Job summary

Culligan Quench is seeking a Project Manager to coordinate fulfillment of large strategic deals with the Sales Team, Customer, Supply Chain, Service, Customer Care and Scheduling. You will also handle other projects to support Quench business initiatives.

Responsibilities include acting as single point of contact, reviewing reports, leading client meetings, managing escalations, maintaining project plans, and ensuring equipment shipments and rollout readiness while maintaining dependable

Qualifications

• Bachelor’s Degree preferred or 5 years of customer or service operations experience.
• Extremely organized and detail oriented.
• Strong communication skills (verbal and written); prompt communication is vital.
• Exceptional ability to multi-task and stay organized in a fast-moving environment.
• Strong problem-solving skills.
• Process Compliance: Follows all documented processes & department policies to provide customer support.
• Ability to collaborate and use influence cross-functionally.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook).
• Experience with Salesforce.com and Monday.com or other project tools is a plus.

Responsibilities

• Act as single point of contact with customer during project to coordinate, plan and execute fulfillment.
• Communicates with key stakeholders weekly to identify action items and project risks.
• Review and audit daily reports identifying open items and follow up with appropriate teams.
• Facilitates meetings with clients, and internal team members to support project.
• Manage escalations related to planning and execution of project. Work with customer to identify communication plan for project and document plan.
• Maintain and update project plan for rollouts.
• Determine equipment needs for project and track shipments to ensure units/equipment delivered.
• Distribute project reports to internal and external customers.
• Partner with Service and Scheduling to build out resource planning for rollout.
• Maintain regular and reliable attendance.

Skills

Communication skills

Multi-tasking

Problem-solving

Collaboration

Organized

Education

Bachelor’s Degree or 5 years exp in customer/service ops

Tools

Salesforce.com

Monday.com

Microsoft Office

Job description

About Culligan Quench

About Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/

About Culligan

There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com.

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

Position Summary

The Project Manager will support the fulfillment of large strategic deals coordinating with the Sales Team, Customer, Supply Chain, Service Team, Customer Care, and Scheduling. The Project Manager will also handle other projects to support Quench business initiatives.

Key Responsibilities

• Act as single point of contact with customer during project to coordinate, plan and execute fulfillment.
• Communicates with key stakeholders weekly to identify action items and project risks.
• Review and audit daily reports identifying open items and follow up with appropriate teams.
• Facilitates meetings with clients, and internal team members to support project.
• Manage escalations related to planning and execution of project. Work with customer to identify communication plan for project and document plan.
• Maintain and update project plan for rollouts.
• Determine equipment needs for project and track shipments to ensure units/equipment delivered.
• Distribute project reports to internal and external customers.
• Partner with Service and Scheduling to build out resource planning for rollout.
• Maintain regular and reliable attendance.

Qualifications

• Bachelor’s Degree preferred or 5 years of customer or service operations experience
• Extremely organized and detail oriented.
• Strong communication skills (verbal and written); prompt communication is vital.
• Exceptional ability to multi-task and stay organized in a results-driven, fast-moving environment.
• Strong problem-solving skills.
• Process Compliance: Follows all documented processes & department policies to provide customer support.
• Ability to collaborate and use influence cross-functionally.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook).
• Experience with Salesforce.com and Monday.com or other project tools is a plus.

What We Offer

• Medical, Dental, Vision which start day one
• 401(k) match of 50% up to 6%
• Life insurance
• Disability
• Unlimited Paid Time Away
• Parental leave
• Additional voluntary benefits
• Career progression opportunities
• Coaching and professional development

$55,000 - $60,000 a year

Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.