Project Coordinator II

Mass General Brigham Health Plan, Inc.; Somerville (MA); On-site; USD 46,000 - 66,000; Full time

Job summary

Mass General Brigham Health Plan is seeking a Project Coordinator II to support critical operational and compliance initiatives. You will coordinate meetings, manage schedules, and assist with payroll processes, while liaising with internal and external stakeholders.

A strong background in project support and customer service is essential. The role emphasizes organized administration, transcription where needed, and adherence to department policies.

Qualifications

• High School Diploma or Equivalent required; Associate's degree preferred (experience can be considered in lieu of a degree)
• 3–5 years of project support or administrative experience required
• Project coordination experience highly preferred
• Strong customer service skills
• Strong organizational and prioritization abilities
• Proficiency in MS Office, particularly Excel

Responsibilities

• Prepare reports, meeting minutes, and correspondence.
• Create and edit documents, spreadsheets, and presentations.
• Manage schedules, arrange appointments, and itineraries.
• Coordinate meetings, travel, conference calls, and complete expense reports.
• Answer and transfer phone calls.
• May perform transcription services and proofread/edit departmental documents.

Skills

customer service

organizational skills

communication

medical terminology

Education

High School Diploma or Equivalent

Tools

Excel

MS Office

Job description

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world's leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.

Our work centers on creating an exceptional member experience - a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills.

We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more.

Are you a highly organized project professional who thrives on coordinating complex initiatives and driving results? As a Project Coordinator II, you'll help advance critical operational and compliance projects while collaborating with leaders and key stakeholders across the organization.

The Project Coordinator is an essential member of the team, providing administrative and project coordination support to individuals, groups, or departments under moderate supervision. This role is responsible for organizing meetings, managing schedules, coordinating travel, ordering supplies and equipment, preparing meeting materials and correspondence, and handling phone communications. Additional responsibilities include recording meeting minutes, supporting payroll processes, coordinating conference calls, preparing spreadsheets and presentations, and managing transcription activities.

The ideal candidate will have exceptional customer service skills and strong experience with Excel. Since this role is supporting external and internal stakeholders, strong organizational skills and project coordination experience are also critical.

Essential Functions

• Prepare reports, meeting minutes, and correspondence.
• Create and edit documents, spreadsheets, and presentations.
• Manage schedules, arrange appointments, and itineraries.
• Coordinate meetings, travel, conference calls, and complete expense reports.
• Answer and transfer phone calls.
• May perform transcription services and proofread/edit departmental documents, reports, and other written materials. Assist with preparing departmental applications and submissions.
• Remain knowledgeable of business unit policies.
• May make contacts of a sensitive, complex, and confidential nature.
• Completes routine tasks under moderate supervision.

Qualifications

Education

• High School Diploma or Equivalent required; Associate's degree preferred (experience can be considered in lieu of a degree)

Work Experience

• At least 3-5 years of project support or administrative experience required
• Project coordination experience highly preferred

Knowledge, Skills, and Abilities

• Strong customer service skills
• Strong organizational skills
• Ability to remain organized and prioritize
• Proficiency in MS Office, particularly Excel
• Exceptional verbal & written communication skills
• Familiarity with medical terminology

Additional Job Details (if applicable)

Working Conditions

• This role is on-site with a Monday through Friday, 8:30 am -5:00 pm ET schedule

Remote Type

Onsite

Work Location

• 399 Revolution Drive

Scheduled Weekly Hours

• 40

Employee Type

• Regular

Work Shift

• Day (United States of America)

Pay Range

$22.22 - $31.71/Hourly

Grade

4At

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.