Project Coordinator I

Nichiha; Johns Creek (GA); On-site; USD 50,000 - 75,000; Full time

Job summary

Nichiha is seeking a Project Coordinator I to facilitate the sale of Commercial Panels (AWP) to National Brands, guiding projects from lead through post-installation support. You will work with architects, contractors, installers, and store owners, handling materials estimation, quoting, orders, and pipeline management in a team setting.

You will qualify bids, create opportunities in Salesforce, manage the national pipeline, take-offs, and ensure accurate ship dates by coordinating ERP (IFS) and

Qualifications

• 1–3 years of customer support or sales experience in building materials.
• Bachelor degree strongly preferred.
• Some knowledge of the construction industry is helpful.
• Willingness to learn and use new resources to solve customers’ problems.
• Familiarity with CRM, especially Salesforce, preferred.

Responsibilities

• Qualify and distribute inbound bid invitations/leads for National Brands projects.
• Initiate sales opportunities in CRM system (Salesforce) for all National Brands projects.
• Evaluate and maintain National Brands pipeline accuracy in Salesforce.
• Perform materials take offs and estimates for National Brands customers.
• Maintain contact with National Brands customers to track progress and close dates.
• Provide level 1 technical support and understand installation requirements.
• Process customer orders in ERP system (IFS).
• Maintain open orders in ERP and coordinate with logistics, credit, and paint.
• Sync information between ERP (IFS) and CRM (Salesforce).
• Collaborate with Nichiha personnel for technical, credit, logistics, and training support.

Skills

Customer service

Sales support

Team collaboration

Problem solving

Education

Bachelor's degree in construction management

Tools

Salesforce

IFS ERP

Bluebeam Revu

MS Office

G-Suite

Job description

POSITION SUMMARY: The Project Coordinator I is responsible of facilitating the sales of Nichiha Commercial Panels (AWP) to National Brands customers. The Project Coordinator will move established national brand projects through the sales cycle, from lead/quote through to post-installation support. The Project Coordinator is an extension of sales, working with architects, general contractors, installers, and franchise/store owners on National Brand projects. The Project Coordinator is responsible for the full cycle of the job, including materials estimation, quoting, purchase/order, and pipeline management - all within a team environment, collaborating with other team members, outside sales, and other essential Nichiha personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Qualify and distribute inbound bid invitations/leads for National Brands projects.
• Initiate sales opportunities in CRM system (Salesforce) for all National Brands projects.
• Evaluate and maintain National Brands pipeline accuracy in Salesforce.
• Perform materials take off and estimates for National Brands customers, meeting "bid date" deadlines and asking/answering questions to provide an accurate materials estimate.
• Maintain contact/follow up with National Brands customers to track project progress and close dates.
• Provide "level 1" technical support – able to answer basic technical questions and have a working knowledge of Nichiha AWP’s installation requirements and recommendations.
• Process customer orders from National Brands customers in ERP system (IFS).
• Maintain open orders in ERP system (IFS) – keeping accurate ship dates and coordinating with the logistics, credit, and custom paint departments.
• Maintain an information sync between ERP system and CRM system (IFS and Salesforce respectively).
• Collaborate with other Nichiha personnel as required to provide technical assistance, credit/accounting support, logistics support, training, project start-up, contractor assistance, issue resolution, etc.
• All other job duties as assigned.

EDUCATION AND EXPERIENCE

• 1-3 years of proven customer support or sales experience in building materials or recent graduate from a construction management program.
• Bachelor Degree is strongly preferred.
• Some knowledge of the construction industry is preferred, but not required.
• Must be willing and able to learn, seeking out information and utilizing all given resources to solve problems and provide customers with solutions.
• Must have a strong knowledge of common PC software (IE MS Office suite, G-Suite, etc), with a willingness and ability to learn to use new software (IE Bluebeam Revu).
• Must be able to work independently as well as collaboratively with a team.
• Knowledge of CRM, specifically Salesforce is preferred.

Equal Opportunity Employer
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