Project Coordinator EBS

ELITE BUILDER SERVICES; Modesto (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

ELITE BUILDER SERVICES in Modesto, CA is seeking a Full Time Clerical coordinator to manage material installation coordination between customers and Installers. The role requires strong communication and organizational skills.

You will schedule installations, review contracts for accuracy, and collaborate with installers, estimators, and staff to ensure a positive customer experience. High school diploma or GED and customer service experience are required.

Qualifications

• High School Diploma, GED, or equivalent.
• Customer Service Experience.
• Experience in scheduling or event planning.

Responsibilities

• Provide excellent customer service while communicating with customers by phone and write.
• Act as a liaison between multiple parties to bring an installation to completion.
• Collaborate with installers, estimators, and company personnel to create a positive customer experience.
• Review customer contracts for accuracy.
• Schedule installations and assign installers to perform installation.
• Maintain installer calendars and prepare necessary paperwork.
• Transfer materials between locations and review materials before issuing pick tickets.

Skills

Customer service

Scheduling

Communication

Education

High School Diploma / GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Modesto, CA, US

Salary Range: $20.00 To $22.00 Hourly

Summary/objective

Coordinate material installations between customers and Installers.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide excellent customer service while communicating with customers over the phone and in writing.
• Act as a liaison between multiple parties to bring an installation to completion.
• Collaborate with installers, estimators, and other company personnel to create a positive experience for customers.
• Review customer contracts for accuracy.
• Schedule installations with customers and assign installers to perform installation.
• Maintain installer calendars through the system.
• Prepare necessary paperwork.
• Keep detailed notes from beginning to end of installation.
• Transfer materials from location to location as needed for installations.
• Review assigned materials prior to providing pick tickets to ensure inventory is assigned as needed.
• Follow up with Purchasing where applicable when waiting on material to arrive for scheduled install date.
• Confirm install completion with installers, adjust JSTAT's to ensure Accounting collect balance due from customers.
• Handle customer concerns, repairs, claims as necessary.
• Analytical Thinking - Applies logic to solve problems and get the job done
• Client Service - Responds to the clients and anticipate their needs
• Conflict Resolution - Works to resolve differences and maintain work relationships
• Decision Making - Makes decisions and takes responsibility for them
• Ethics - Fosters a diverse and respectful workplace
• Even Temperament - Controls emotions without retaliating against negative behavior
• Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
• Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
• Initiative - Remains proactive when suggesting improvements and solving problems
• Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
• Persuasive Communication - Displays verbal and written communication that influences others
• Problem Solving - Solves problems while ensuring rules and directives are followed
• Project Management - Brings together every component of a project, including resources or planning, that are needed to complete it in a timely manner

Supervisory responsibilities

None

Work Location

1581-B Cummins Drive, Modest, CA or other location as required

Physical demands

Repetitive movement of hands and fingers

Typing and/or writing, talk and hear

Required education and experience

• High School Diploma, GED, or equivalent
• Customer Service Experience
• Experience in scheduling or event planning