Project Coordinator — Client Experience

GPRS; Mesa (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with company matching

Paid holidays & PTO

Job summary

GPRS, located in Mesa, AZ, is seeking a Project Coordinator to convert inbound leads into actionable service opportunities and coordinate schedules for field operations. This onsite role supports a fast-paced client experience team that handles 90%+ inquiries and collaborates with field and sales teams across the U.S.

Monday–Friday, day shift, with comprehensive benefits. Responsibilities include engaging clients, proposing tailored solutions, and ensuring accurate pricing, timely task

Qualifications

• Minimum 2+ years of experience in sales operations, customer service, or related field.
• Proficiency in Microsoft Office and Teams, and CRM experience.
• Demonstrated proficiency in using ERP systems with the ability to maintain accurate data and support operational processes.
• Skilled at building real connections with potential customers—turning interest into action through thoughtful conversations, timely follow-ups, and a knack for guiding decisions with subtle influence.
• Experience in logistical coordination and scheduling, overseeing the daily optimization of field crews and a dispersed workforce.
• Strong communication skills to act as a liaison between various teams, ensuring seamless communication and alignment.

Responsibilities

• Respond promptly and professionally to incoming leads via phone, email, or web inquiries.
• Engage with potential clients to understand their needs, project requirements, and timelines.
• Provide tailored solutions and project proposals to secure new business and foster long-term client relationships.
• Collaborate with Project Coordinators to oversee the daily scheduling and optimization of 25+ Project Managers.
• Ensure projects are accurately priced, efficiently assigned, and deadlines are met.
• Coordinate internal resources and external vendors to ensure timely completion of tasks.
• Facilitate seamless communication and alignment between Field, Sales, and Corporate teams.
• Organize and lead logistics and scheduling, providing regular updates to all stakeholders.
• Maintain accurate and up-to-date project documentation, including plans, contracts, schedules, and communications.
• Demonstrate high emotional intelligence in interactions, building positive relationships with customers and team members.

Skills

CRM experience

ERP systems

MS Office & Teams

Scheduling

Customer service

Communication

Tools

CRM software

ERP software

Job description

GPRS, located in Mesa, AZ, is seeking a Project Coordinator to convert inbound leads into actionable service opportunities and coordinate schedules for field operations. This onsite role supports a fast-paced client experience team that handles 90%+ inquiries and collaborates with field and sales teams across the U.S.

Monday–Friday, day shift, with comprehensive benefits. Responsibilities include engaging clients, proposing tailored solutions, and ensuring accurate pricing, timely task