Project Coordinator, Central Office;

New York State Office of Mental Health; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

The New York State Office of Mental Health (OMH) is seeking a Project Coordinator to lead the statewide EHR implementation across hospital sites. You will work with executive sponsors, procurements, and IT teams to coordinate efforts and ensure readiness.

The role involves onboarding staff, refining EHR workflows, conducting risk analyses, and maintaining strong stakeholder communication. Applicants should have a bachelor’s degree with five years of specialized IT experience or an associate

Qualifications

• Minimum: Bachelor's degree and 5 years of specialized IT experience, or an Associate degree with 7 years.
• Experience in IT Project Management, Database Management, and Information Security is required.
• Experience with vendor management, contracts, and customer relations in IT environments is preferred.

Responsibilities

• Lead a multidisciplinary team across hospital sites for statewide EHR implementation.
• Provide guidance and coordinate with stakeholders including procurement, vendors, and IT staff.
• Conduct onsite readiness assessments and address barriers and risks.
• Oversee onboarding, training, and knowledge transfer for hospital staff.
• Refine EHR system workflows and perform gap analysis with technical teams.
• Identify risks and implement mitigation strategies during rollout.
• Deliver ongoing training and support to hospital staff and IT teams.

Skills

IT Project Management

Database Management

Contract and Procurement Management

Information Security Management

Vendor Management

Customer Relations

Application Development

Business System Analysis

Leadership

Team Management

Stakeholder Coordination

Communication

Problem Solving

Multitasking

Education

Bachelor's degree

Associate degree

Tools

PL/SQL

Oracle databases

Job description

Duties Description

The Project Coordinator will, applying a wide range of specialized knowledge, skills, abilities, tools and techniques, work with agency executive sponsors to serve as the primary point of coordination for all involved entities and stakeholders critical to the success for the EHR project. Such stakeholders include but are not limited to: Procurement and Contract Specialists, EHR RFP vendors, consulting specialists, information technology specialists, data and database analysts, large scale EHR vendors, and any and all relevant internal and external entities involved in the larger EHR procurement and implementation effort.

The Project Coordinator will, applying a wide range of specialized knowledge, skills, abilities, tools and techniques, work with agency executive sponsors to serve as the primary point of coordination for all involved entities and stakeholders critical to the success for the EHR project. Such stakeholders include but are not limited to: Procurement and Contract Specialists, EHR RFP vendors, consulting specialists, information technology specialists, data and database analysts, large scale EHR vendors, and any and all relevant internal and external entities involved in the larger EHR procurement and implementation effort.

• Leadership and Team Management:
• Lead and manage a multidisciplinary team of staff responsible for implementing the statewide Electronic Health Record (EHR) system at multiple hospital sites in a specific region.
• Provide guidance, support, and direction to team members throughout the implementation process.
• Foster a collaborative and positive team environment, ensuring effective communication and coordination among team members.
• Conduct regular team meetings to discuss progress, address challenges, and provide updates on project milestones.
• Onsite Readiness Assessment:
• Conduct thorough readiness assessments at each hospital site to evaluate their preparedness for EHR implementation.
• Identify potential barriers, challenges, and risks that may impact the implementation process.
• Collaborate with hospital stakeholders to develop strategies and action plans to address identified gaps and ensure readiness.
• Staff Onboarding and Training:
• Oversee the onboarding process for new team members, ensuring they receive appropriate training and orientation to the project and their roles.
• Coordinate with hospital staff to facilitate the onboarding of their personnel involved in the implementation process.
• Develop and deliver training programs for both the implementation team and hospital staff, ensuring they are equipped with the necessary knowledge and skills to effectively utilize the EHR system.
• System Refinement and Gap Analysis:
• Collaborate with hospital staff and technical teams to refine the EHR system based on specific hospital requirements and workflows.
• Conduct gap analysis to identify areas where the EHR system may not fully meet the needs of the hospital or where additional customization is required.
• Work closely with technical teams to address identified gaps and ensure the system is tailored to meet the unique needs of each hospital.
• Risk Mitigation:
• Identify potential risks and challenges that may arise during the implementation process and develop risk mitigation strategies.
• Proactively monitor and address any issues or obstacles that may impact the successful implementation of the EHR system.
• Collaborate with hospital stakeholders to ensure that potential risks are effectively managed and minimized.
• Training and Support:
• Provide ongoing training and support to hospital staff during the implementation process.
• Address any questions, concerns, and issues raised by hospital staff regarding the EHR system.
• Collaborate with technical support teams to ensure timely resolution of any technical issues or system defects.

Data Management

• Designing, developing, and modifying data infrastructure to accelerate the processes of data analysis and reporting
• Developing standards of operation when handling and archiving data
• Maintaining data management plans and instructions for operating complex business system
• Evaluating the design, selection, and implementation of database changes by comparing them with business requirements and design documents
• Assessing system performance and making recommendations for hardware, software, and data storage improvements
• Ensuring data and information security by integrating and upholding digital security systems

Minimum Qualifications

A bachelor’s degree AND five years of specialized experience* as described below, OR an associate degree AND seven years of specialized experience* OR nine years of specialized work experience*.

• Specialized experience must have been where your duties involved work utilizing the following skills:

Experience in one or a combination of the following areas: Application Development, Business System Analysis, IT Project Management, Database Management, Contract and Procurement Management, Information Security Management, Vendor Management and/or Customer Relations in an Information Technology Environment.

Preferred Qualifications

• Experience in the procurement, development, implementation, maintenance, enhancement, and/or support of Electronic Health Systems.
• In-depth understanding of database structure principles.
• Advanced SQL development using PL/SQL in enterprise Oracle platforms.
• Familiarity with federal health interoperability standards and code sets (USCDI, SNOMED, LOINC)
• Familiarity with database design, documentation and coding.
• Excellent knowledge of data backup, recovery, security, integrity.
• Demonstrated ability to develop and interpret context diagrams.
• Experience in analyzing data for the purpose of identifying and resolving transaction / transmission errors.
• Verifiable experience performing clear and complete record keeping and task tracking for large healthcare and/or IT project using desktop and/or Office 365-based toolsets.
• Demonstrated analytical, conceptual, and problem-solving skills.
• Demonstrated ability to work independently and exercise sound judgment.
• Demonstrated organizational skills and ability to prioritize.
• Demonstrated able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

Additional Comments

Specific scheduled hours and telecommuting availability for this position will be discussed during the interview process. Please note, employees are required to apply and obtain approval through management to telecommute according to operational needs and Agency Telecommuting Program Guidelines.

The Mission of the New York State Office of Mental Health is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. OMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, OMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring OMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. OMH is an equal opportunity/affirmative action employer.