Project Coordinator

NOLO; United States; Remote; GBP 26,000 - 38,000; Full time

Job summary

NOLO is seeking a Project Coordinator to join the Delivery arm, ensuring multiple live client projects stay organised and on track. You will support Project Managers with day-to-day coordination, keep plans and actions up to date, and help move work forward across teams.

This early-career role values organization, proactive follow-through and clear communication, with face-to-face meetups twice a year as part of a fully remote, GMT +/-5hrs worldwide setup.

Qualifications

• Early-career role; experience in project coordination or operations.
• Experience in startup, agency, consultancy or fast-moving environments.
• Exposure to client-facing work is helpful but not essential.
• Experience in ecommerce, retail or technology is useful, but not essential. Curiosity and the ability to learn quickly matter more

Responsibilities

• Keep project plans, actions, deadlines and documentation up to date.
• Coordinate project meetings, scheduling and follow-up.
• Track actions and dependencies, following up with the right people to keep work moving.
• Spot blockers or slipping actions and raise them early.
• Flag where changes, delays or additional requests could have an impact on project scope or budget.
• Help keep Project Managers, Solution Architects, Developers and the wider client and commercial team aligned on project progress, actions and next steps.
• Turn meetings and conversations into clear actions, owners and deadlines.
• Support preparation for client meetings, updates and project communications.
• Build confidence communicating directly with clients on day-to-day coordination.
• Take ownership of lower-complexity projects and pieces of work as your experience grows, with PM support where needed.
• Build your understanding of project scope, timelines, risks and dependencies.

Skills

Highly organised

Proactive

Clear communicator

Detail-oriented

Coordination skills

Client-facing awareness

Tools

Slack

Airtable

Job description

The need to knows

• Interview process: ~4 hours over 2 weeks, including practical work
• Location: Fully remote from anywhere GMT +/- 5hrs, with face-to-face meet ups twice a year

About us

Product brands outgrow their systems long before they replace them. The spreadsheet that works, the shared drive nobody owns, the WhatsApp thread where the real supplier decision got made. We call it the Dark Stack.

Nolo builds the operational systems that replace it: product data and development, purchasing, shipments, and the workflows that surround them. Built on Airtable, shaped around how a brand actually works.

Our business has two complementary arms:

• Delivery: hands-on client projects, tailoring and implementing solutions
• Product: universal, configurable templates that form the backbone for delivery to build on

We're looking for a Project Coordinator to join the Delivery side of the business, supporting our Project Managers and wider delivery team to keep projects organised, moving and on track.

About the role

Multiple live client projects. Dozens of moving parts on each one. Actions agreed in a Tuesday call that need to be real by Thursday.

Most of it goes fine. The things that don't are almost never hard problems. They're a question nobody chased. A dependency nobody flagged. A decision that quietly went unmade for a fortnight and took a sprint down with it.

That's where this role lives.

As a Project Coordinator at Nolo, you'll bring organisation, momentum and follow-through to our projects. You'll support our Project Managers with the day-to-day coordination of client work: keeping plans and actions up to date, organising meetings, following up on next steps and making sure nothing slips through the cracks.

By owning the coordination and follow-through that keeps projects moving, you free our Project Managers to focus on managing delivery, clients, risks and decisions, creating more capacity and impact across the team.

You'll work across projects and Project Managers, flexing your support to wherever coordination capacity is most needed.

What we're after:

• Someone who closes loops without being asked twice
• A person genuinely bothered by things being out of date
• Someone who'll ask "sorry, what did we agree the next step was?" in a room of senior people
• Someone who'd rather raise a small problem early than explain a big one later

Responsibilities

Project coordination and delivery support

• Keep project plans, actions, deadlines and documentation up to date
• Coordinate project meetings, including scheduling, preparation and follow-up
• Track actions and dependencies, following up with the right people to keep work moving
• Spot blockers or slipping actions and raise them early
• Flag where changes, delays or additional requests could have an impact on project scope or budget

Team and client coordination

• Help keep Project Managers, Solution Architects, Developers and the wider client and commercial team aligned on project progress, actions and next steps
• Turn meetings and conversations into clear actions, owners and deadlines
• Support preparation for client meetings, updates and project communications
• Build confidence communicating directly with clients on day-to-day coordination

Growing project ownership

• Take ownership of lower-complexity projects and pieces of work as your experience and confidence grows, with PM support where needed
• Build your understanding of project scope, timelines, risks and dependencies
• Learn when to move something forward independently and when to ask for support

Process and operational support

• Keep project systems, trackers and documentation accurate and organised
• Support consistent project management processes and ways of working
• Spot simple improvements that could make delivery smoother or more reliable

Your profile

We recognise that everyone's experience looks different, and you don't need to meet every requirement to be a strong candidate.

Soft skills (must-haves)

• Highly organised, dependable and detail-oriented
• Proactive, with strong follow-through
• Clear communicator who is comfortable asking questions
• Positive, practical and willing to get stuck in
• Curious and keen to learn

Hard skills and capabilities

• Strong coordination and prioritisation skills
• Comfortable managing tasks and deadlines across different pieces of work
• Able to turn conversations into clear actions and next steps
• Comfortable using trackers, systems and documentation

Experience

• This is an early-career role; experience in project coordination, operations, client support or similar would be useful
• Experience in a startup, agency, consultancy or fast-moving environment
• Exposure to client-facing work is helpful but not essential
• Experience in ecommerce, retail or technology is useful, but not essential. Curiosity and the ability to learn quickly matter more

Tools

• Familiarity with tools like Slack and Airtable is useful but not required
• Comfortable learning new tools and processes

A day in the life looks like

• Reading an action list back at the end of a call so nobody leaves with a different version of what was agreed
• Spotting that a client hasn't sent the product data 3 sprint tickets depend on, and chasing it before the sprint starts
• Getting a meeting in the diary that 4 people have been meaning to arrange for a week
• Flagging that a "quick extra request" is actually a fortnight of work, before anyone says yes to it
• Leaving a project tracker in a state where the PM's Monday update takes 10 minutes instead of an hour
• Supporting Project Managers with the day-to-day coordination that keeps everything moving

Success looks like

• Project Managers have more capacity because coordination and follow-through are reliably handled
• Actions, deadlines and project information are clear and up to date
• Fewer things get dropped or become blockers, because they're followed up early
• The delivery team trusts you to keep things organised and moving

How we work

• Client reality: Multiple active client projects at different stages
• Your role: Creating organisation, momentum and follow-through across delivery
• Support system: Working closely with our Project Managers and wider delivery team
• Environment: Fast-moving, evolving and hands-on
• Working style: Flexible, outcome-focused and pragmatic

Our values

• Go together: Close loops religiously. Partner closely.
• Find a way: Simplify complexity. Solve creatively.
• Lead with energy: Impact over inputs. Face challenges optimistically.

Metrics of success

• Reliable follow-through on project actions
• Reduced coordination load for Project Managers
• Accurate, up-to-date project information
• Fewer dropped actions and avoidable blockers
• Strong collaboration and trust across the delivery team

Our commitment to DEI&B

Nolo is committed to building a diverse, equitable and inclusive team. We welcome applicants from all backgrounds and ensure every candidate is treated with fairness, respect and openness. You don't need to meet every criterion to be considered.