Project Coordinator

The Suddath Companies; San Jose (CA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive wages

401(k) with company matching

Weekly pay (hourly applicants)

Biweekly pay (salaried)

Paid Time Off and holidays

Tuition reimbursement

Job summary

The Suddath Companies, in San Jose, is seeking a full-time, on-site Service/Operations Associate to coordinate workplace services. The role requires a Bachelor’s degree (preferred) with 2–5 years of customer service experience and strong MS Office skills.

You will manage service requests, insurance certificates, timelines, pricing, and customer communications across sales, operations, and clients. Strong organizational and communication skills are essential to coordinate planning calls, prepare

Qualifications

• Bachelor's degree preferred; 2–5 years of progressive customer service experience.
• Strong reading, writing and communication skills are required.
• Experience coordinating national services is preferred; ability to work with cross-functional teams.

Responsibilities

• Receive, review, enter and confirm project and service requests.
• Establish certificates of insurance.
• Coordinate walkthroughs and planning calls to develop scope and communicate service requirements.
• Document final scope, timelines and pricing; generate proposals.
• Establish signed orders for service; obtain client purchase orders and approvals.
• Coordinate with sales, project management, operations and customers to plan and implement services.
• Thoroughly communicate with all parties throughout service delivery and track timelines.
• Document scope changes and oversee change order management process.
• Collect and consolidate costs and manage the close out process.

Skills

Verbal and written comms

Customer service

Prioritization

Multi-tasking

Analytical skills

Attention to detail

Deadline-driven

Interpersonal relations

Self-motivation

Education

Bachelor's degree preferred

Tools

MS Office Suite

Job description

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.
• Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays.
• A tuition reimbursement plan where employees are encouraged to continue their education and development.
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

This is a full-time onsite position in our San Jose location.

The pay range for a qualified candidate will range between $22.92 - $31.62/hr.

Summary

Facilitates communication and orchestrates services working directly with sales, operations and customers throughout workplace service planning and implementation.

Essential Duties and Responsibilities

• Receive, review, enter and confirm project and service requests
• Follow administrative process for customer set up and credit approval
• Establish certificates of insurance
• Coordinate walkthroughs
• Coordinate planning calls to develop scope and communicate service requirements and client expectations
• Document final scope, timelines and pricing
• Generate proposals
• Establish signed orders for service
• Obtain client specific purchase orders, tracking numbers and approvals
• Coordinate with sales, project management, operations and customers to plan and implement services
• Thoroughly communicate with all parties throughout service delivery
• Track timelines and document progress relative to established benchmarks
• Document scope changes and oversee change order management process
• Collect and consolidate costs and manage the close out process

Job Skills Required

• Excellent verbal and written communication skills
• Highly customer service oriented
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
• Strong analytical and problem solving skills
• Excellent attention to detail and follow through
• Ability to work under deadlines and specific time frames
• Ability to develop and maintain positive working relationships with internal and external customers
• Ability to demonstrate initiative and to work with minimum supervision

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor's degree (B. A.) from four-year college or university is preferred; two to five years of progressive customer service; experiencing coordinating national services is preferred; or equivalent combination of education and experience.

Language Ability

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.

Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

To perform this job successfully, an individual should have strong knowledge of MS Office Suite

Certificates and Licenses

No certifications needed

Supervisory Responsibilities

This job has no supervisory responsibilities.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.

The Suddath Companies

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The Suddath Companies moves people and businesses together with our group of privately-owned companies and family of brands, including Perdue and Phase Integration.

Our mission is to serve our customers, communities and each other with the highest level of care, making lives easier by delivering in the moments that matter.

Since our inception more than 100 years ago, our values have been and continue to be at the foundation of everything we do. They are:

Company Values

• Trust We foster an environment of trust through our integrity, dependability and accountability. We fulfill our promises to each other and our customers.
• Innovation We look for ways to continuously improve our customer and employee experience by challenging the status quo, taking smart risks and learning from mistakes.
• Teamwork We collaborate through common goals as one team, welcoming the diversity of ideas, encouraging and supporting one another and celebrating contributions.
• Caring We show empathy in all that we do, operating with compassion and understanding. We promote a safe and healthy work environment.
• Agility We overcome challenges by being nimble and resilient, quickly accepting, driving and adapting to change.

Equal Employment Opportunity

The Suddath Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED