Field Operations Manager

Neighborly Company and its affiliates; Milwaukee (WI); On-site; USD 1,998,000 - 3,444,000; Full time

Benefits offered by this job

PTO

Tuition Reimbursement

Performance Bonuses

Bonuses

And more….

Job summary

Rainbow Restoration is looking for a Field Operations Manager/Service Technician to support field operations across our Milwaukee-area service area. This role requires hauling trailers, coordinating schedules, and delivering timely restoration services following IICRC standards.

You must be on-call for 24-hour emergencies, communicate clearly with customers, and work well with a team. The position offers entry-to-senior level growth and a compensation package with performance bonuses.

Qualifications

• Excellent communication skills and professional appearance.
• Must have a valid driver’s license and be on-call for 24-hour emergencies.
• Team player who can work independently in a fast-paced field operations environment.
• Proficiency with smartphones/tablets and Microsoft Office.
• Experience with Xactware is helpful but not mandatory.

Responsibilities

• Drive company vehicles with trailers.
• Read maps and provide directions.
• Coordinate with team and communicate scope of work to customers.
• Maintain timely schedules and service delivery.
• Assist in restoration and construction tasks as needed.
• Respond to jobs promptly and follow IICRC standards.

Skills

Excellent communication

Valid Driver's License

Team player

Professional appearance

Smartphone/tablet literate

Microsoft Office (Outlook)

Willing to learn Xactware

Tools

Xactware

Job description

Established in 1981, Rainbow Restoration offers home and commercial restoration emergency services. We also provide carpet cleaning and construction services with over 400 locations worldwide. We are on a mission to improve the lives of not only our customers, but also our employee family members. Rainbow Restoration hires people who set high standards for themselves and want to \"Live RICH\" with a team that values Respect, Integrity, with Customer focus, while Having fun in the process. We want you on our team!

As a Field Operations Manager/Service Technician, you are a key team member supporting the work of field operations. Your efforts contribute to the day-to-day contract operations of Rainbow Restoration. Exemplifying our code of values, you must show respect and courtesy to all customers and fellow team members. Are you self-motivated, self-directed or enthusiastic? Are you driven to project a professional company image through in-person and phone interaction while working cooperatively with others to manage a variety of situations on a day-to-day basis? Then this career opportunity may be for you!

Specific Responsibilities:

• Driving company vehicles with trailers
• Ability to read and understand maps & directions
• Work with a team
• Communicate with customers about scope of work and review necessary paperwork
• Establish and maintain a schedule to ensure all services are delivered in a timely manner
• Meet deadlines
• Possess or have the ability and willingness to learn and participate in performing:
• Water restoration
• Mold remediation
• Trauma scene cleaning
• Smoke & fire damage restoration
• Carpet & upholstery cleaning
• Content cleaning
• Lead remediation
• Boardup & tarp over services
• Property maintenance
• Construction projects
• Respond to jobs and initiate work in accordance with IICRC standards and Rainbow Restoration's internal processes
• Maintain company assets (equipment, vehicles, etc.) keeping them clean, properly maintained and fully stocked to be available at all times
• Perform marketing tasks to sell additional services or develop additional business as required
• Perform other duties as required. These duties may include job functions that are outside the scope of normal job duties

Job Requirements:

• We are a 24-hour emergency service company, and all team members are required to be on-call and respond when needed
• Valid Driver's License
• Excellent communication skills
• Strong written and verbal communication skills
• Professional appearance and personality
• Team player who can work independently
• Smart phone and tablet computer literate, with working knowledge of work processing, business software applications
• Computer literate with proficiency in the use of Microsoft Office (Outlook) and other computer software
• Ability to learn new computer software
• Experience in Xactware software would be helpful, but not mandatory
• Restoration and construction experience helpful, but not required
• Able to occasionally lift and/or move up to 100 pounds
• Willing to train supporting team members (stewardship)
• Career minded mentality planning for future positions/ownership, not just looking for a job for today.

Compensation:

• Competitive Pay ($14.50-$25+ Hour):
• Service Technician (entry level/minimal experience): $14.50-$15.50 Hr.
• Service Technician 1: $15.50-$17 Hr.
• Service Technician 2: $17-$18 Hr.
• Service Technician 3: $18-$22 Hr.
• Lead Service Technician: $22+ Hr.
• Field Operations Manager: $24+ Hr.
• Project Manager: $25+ Hr.
• PTO (Paid Time Off)
• Tuition Reimbursement
• Business Development Bonuses
• Performance Bonuses
• And more…..

Thanks for considering a career with Rainbow Restoration.

We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, veteran status, or any other prohibited federal, state, or local law.