Restoration Field Supervisor - Fire & Contents

Neighborly Company and its affiliates; Chapin (SC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

50% of Medical Insurance Cost Covered

Company-Paid IICRC Certifications &amp

Continuing Education

Career Growth & Advancement

Job summary

Rainbow Restoration is seeking a Fire & Contents Field Supervisor to oversee restoration projects and lead technicians in the field. The role blends hands-on work with leadership responsibilities, including job-site coordination, contents management, and customer communication.

The ideal candidate brings fire and contents experience and a drive to grow into higher leadership roles within Rainbow Restoration.

Qualifications

• Experience in fire, contents, moving, restoration, or mitigation preferred.
• Valid Driver’s License with a clean driving record.
• Ability to lift up to 100 pounds repeatedly.
• Willingness to work overtime and on-call rotations.
• Strong communication and customer service skills.

Responsibilities

• Lead and assist Fire & Contents Technicians on residential and commercial restoration projects.
• Oversee contents pack-outs, inventory documentation, cleaning processes, and contents handling on job sites.
• Communicate professionally with customers, adjusters, vendors, and team members regarding progress and expectations.
• Coordinate schedules to ensure jobs are completed in a timely manner and within scope.
• Maintain timely documentation, job notes, and updates for field operations and reporting.
• Assist with contents estimating and scope documentation when applicable.
• Ensure company equipment, vehicles, and supplies remain clean, maintained, and operational.
• Follow IICRC standards and restoration processes on all projects.

Skills

Leadership

Customer service

Communication

Multi-tasking

Field supervision

Job description

Do you want variety in your job, where every day is different? Do you enjoy rolling up your sleeves to get things done? Are you looking for a career where you can make a difference in people’s lives and the community?

If you said yes to the above, then we may have a great opportunity for you at Rainbow Restoration as a Fire & Contents Field Supervisor!

The ideal candidate is self-driven, enthusiastic, and motivated to make a quality difference within our territories. This position is ideal for someone who has hands-on fire and contents experience and is ready to take the next step into leadership by helping oversee technicians, job sites, contents moving, and day-to-day operations in the field.

This role bridges the gap between technician-level responsibilities and project management, allowing the opportunity to grow into future leadership positions within the organization.

Competitive Perks

• Competitive Pay
• 401(k) with Company Match
• 50% of Medical Insurance Cost Covered by Employer
• Company-Paid IICRC Certifications & Continuing Education (including renewals)
• Career Growth & Advancement Opportunities

Position Summary

The Fire & Contents Field Supervisor assists with overseeing fire, smoke, contents, pack-out, and restoration-related projects while supporting technicians in the field and ensuring jobs are completed efficiently and professionally.

This role remains heavily hands-on while also taking on leadership responsibilities such as technician oversight, job site coordination, customer communication, inventory management, and documentation support.

Duties & Responsibilities

• Lead and assist Fire & Contents Technicians on residential and commercial restoration projects
• Oversee contents pack-outs, furniture moving, inventory documentation, cleaning processes, and contents manipulation on job sites
• Carefully handle, pack, move, and transport customer contents and furniture to prevent damage
• Perform and supervise smoke residue cleaning from contents and structures
• Assist with job site setup, cleanliness, organization, and post-job cleaning
• Photograph, identify, label, and inventory contents accurately
• Communicate professionally with customers, adjusters, vendors, and team members regarding job progress and expectations
• Help coordinate schedules and ensure jobs are completed in a timely manner
• Maintain timely documentation, job notes, and communication updates
• Support field operations and step into technician responsibilities as needed
• Assist with contents estimating and scope documentation when applicable
• Ensure company equipment, vehicles, and supplies remain clean, maintained, and operational
• Follow IICRC standards and company restoration processes on all projects
• Participate in overtime, emergency response, and on-call rotations as needed
• Perform additional duties and cross-training opportunities within restoration services

Requirements & Skills

• Prior fire, contents, moving, restoration, or mitigation experience preferred
• Contents estimating experience preferred
• Leadership or crew lead experience preferred
• Strong work ethic with a willingness to lead by example in the field
• Positive attitude with strong customer service and communication skills
• Ability to multi-task and problem solve in fast-paced environments
• Comfortable supervising technicians while also performing hands-on work
• Eagerness to continue learning and growing within the Restoration Industry
• Valid Driver’s License with a safe driving record
• Ability to pass a drug test and extensive background screening
• Ability to frequently lift and/or move up to 100 pounds
• Comfortable with prolonged standing, walking, lifting, bending, working at heights, and working in confined spaces while wearing PPE
• Available for full-time work with overtime and on-call rotations

Why Join Rainbow Restoration?

At Rainbow Restoration, we believe in investing in our employees and creating long-term career opportunities. We take pride in helping our communities recover during difficult times while fostering a supportive, team-oriented culture where employees can grow personally and professionally.

Looking for a career working with the best? Join the Rainbow Family!

Rainbow Restoration provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Rainbow Restoration complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. Rainbow Restoration expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.