Project Coordinator

PPC Partners Inc.; New Berlin (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

PPC Partners Inc. is seeking a Project Coordinator to provide customer service and administrative support across various tasks. This role collaborates with office staff and managers to keep processes running smoothly and help the branch reach company goals.

The candidate should have strong service orientation, solid communication skills, and the ability to follow through on assignments while maintaining records and supporting field personnel.

Qualifications

• High School Diploma required.
• Prior customer service experience in an office environment preferred.

Responsibilities

• Answer incoming calls and route messages to the correct department.
• Handle incoming mail and manage outgoing mail and packages.
• Maintain inventory and order office supplies as needed.
• Perform copying, scanning, and filing of documents.
• Open work authorizations and assist with requisition entries.
• Support organization of meetings, branch events, and company functions.
• Facilitate communication between office staff, project managers, field employees, vendors and customers.

Skills

Customer service

Communication

Team collaboration

Detail orientation

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

The Project Coordinator provides customer service and administrative support to the company through a variety of tasks such as meeting coordination, maintaining records, assisting field personnel, and phone coverage. This role is essential in supporting different processes and managers within the branch to reach and exceed company goals. This role works collaboratively with office personnel and contributes to overall organizational success through strong service, communication, and follow-through.

At PPC Partners

We believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant's Heart – Focus on the Needs of Others, Wisdom – Insightful, Integrity – Honesty and Trustworthy, Courage – Decisive and Confident in Others, Humility – Modest and Respectful, Passion – Unfailing Dedication

Essential Duties And Responsibilities

Administrative & Operational Support:

• Answer incoming calls; route calls and messages to the correct department or individual
• Handle incoming mail; Manage outgoing mail and packages
• Maintain inventory and order various office supplies as needed
• Perform copying, scanning, and filing of documents as needed
• Open work authorizations and assist with internal requisition entries
• Support organization of meetings, branch events, customer events, safety meetings, and company functions

Customer & Team Collaboration

• Facilitate communication between office staff, Project Managers, field employees, vendors, and customers
• Develop and maintain relationships with customers; ensure high quality service is provided
• Work collaboratively across departments to support smooth daily operations and special projects

Employee & Company Development

• Maintain personal and professional development plan
• Promote a positive, solution-oriented work environment by communicating clearly, sharing ideas, and contributing to process improvements
• Support employee engagement efforts

Safety/Hazard Recognition & Elimination

• Pre-plan and identify the methods to eliminate hazards daily by work task.
• Execute skill in observing habits and hazards of others and bringing it to their attention.
• Uphold safety as the most important goal of our company. Support goal of achieving zero accidents.
• Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
• Obtain safety training as expected by all company personnel.
• Track safety documentation

Qualifications And Requirements

• High School Diploma (or equivalent) required
• Higher education preferred
• Prior customer service experience in an office environment required

Experience, Skill And Abilities

• Positive safety attitude and personal integrity -- both are non-negotiable
• Proficiency with Microsoft Office Suite (including Excel, Word, Outlook, and Teams)
• Excellent customer service orientation
• Strong communication skills, both verbal and written
• Strong interpersonal skills; ability to interact with all levels of the company and customers
• Ability to see details and recognize errors, working within precise standards of accuracy

Physical Requirements

Office environment, requiring sitting and standing and extended amounts of time using a computer/keyboard at a single workstation.